AT&T Authorized Retailer

I’ll definitely return with any AT&T help. One couldn’t ask for a friendlier, more knowledgable and helpful crew than the reps at this store.
I was happily surprised by the degree of patience, insight, and cheer that every member of the story helped me with. And my situation (read below) was not easy. A lot of these negative/​1-​star reviews seem more critical of AT&T as an major international corporation, and don’t accurately reflect the people who work here. (And for the record, I have zero affiliation to AT&T.)
My particular «case» was super complicated. After breaking my phone before my upgrade date, I was in a pickle without spending stupid amounts of money for a new phone and plan. Initially they explained they couldn’t help me in-​store, that I’d have to call the sales number. The reps explained why they were unable to solve my problem on their end, which clarified a lot of my questions as far as what to do next about getting a new phone before the grace period for updating. The 1 – 800 support sucked, no question about that… But the Hillcrest store team told me step-​by-​step what to do and which questions to ask.
After a lot of time on the phone with Sales Support, I finally got my new iPhone. Unfortunately, the SIM numbers didn’t match… But, again, the Hillcrest team went out of their way to help me (this time with immense progress in-​store), and with a few easy steps on their end, I have a new phone working on my same plan. Perfect! Many thanks!

Jaymee was really friendly and honest she gave me great options to choose from. Comparing to other stores when they want you to signed for the higher and expensive deal.

The Staff at this location is excellent. Different people. I’ve been using my phone for creative things. I can ask questions and they’ve been very helpful. Recently had to buy a new phone (was avoiding that). These Folks spent 3 hours making sure info was transferred properly and I basically knew how to use my new gizmo. They explain things in terms that are easy to understand (I’m not a techno geek) and they do it with a smile. Highly recommended.

I worked with Steven and helped me save over $ 80 on my monthly payment by advising me to better match my usage with the plan that I had. Now I have a plan that meets my needs. Additionally he took the time to help me out pick out a phone and get it all set up. He was amazing and delivered outstanding service. Thank you Steven!!!

Information from sales rep is completely false and misleading.
My 2-​year contract was up for a renewal, so I went to the store to pick out a new phone. I am not on the Next plan; I’m on the old plan where AT&T subsidizes the phone but require you to stay with the company for two years. The sales rep told me that if I were to upgrade my phone, AT&T will charge me a monthly penalty just for keeping the old plan. I asked him to show me the fine print, and he had no clue where this info is. Additionally, when I told him about my phone plan, he kept referring 3GB as «3G.» 3GB is 3 gigabyte!
Most of these sales rep are there to get you to sign up for the Next plan. They can care less about your interest. They even tell you that it’s more cost-​effective if you sign up for the Next plan. Such BS. And they have no clue what they’re talking about. At least, this guy had no clue what he’s talking about. I am never going back there, and I would not recommend this store at all.

Today, I got swindled by the manager and I’m pissed. He suggested I upgrade to the new LGv10 and the only reason I listened is because of the promotion: free 200Gb memory card, free battery, free charging dock. I just went online to redeem them and the promotion ended on November 15^th! Now I’m stuck with this phone, which I’m now paying 120/​month for, with no actual bonus promotion. Asshole should know what he’s selling.

Our story is kind of an odd one… My boyfriend’s charging port had broken. He went to see what his options were and they gave him a business card of a supposed mobile «cellular master» who could fix it. Well, long story short, the phone ended up in pieces, even more broken, and we were basically extorted out of $ 60 just to get they guy to leave our house.
Next day, we return to At&T store to see what the options are now… Well, understandably, the representatives hands are tied on this to an extent, technically they are not fully liable for this, however, we never would have contacted this guy had we not been given the card from At&t.
But our awesome At&t rep ZAID spent close to an hour on the phone, explaining our situation and pleading our case from supervisor to supervisor and lo and behold, the customer service lady on the other end of the phone was able to get approved to have my boyfriend a replacement phone sent out, on a rush order, no change of contract! The whole situation ended better than we could have expected. Oh yea, and they made a point to throw out all the business cards for questionable repair folk.
So thanks Zaid! You rule! Somebody give this guy a raise!

The «free tablet» is actually $ 10 in the store, You will get a bill in about a month (when its to late to return the tablet) with a $ 50 fee to set up the line and $ 35 per month with a long 2 year contract. They failed to mention any of these charges when «giving» the «free» tablet that comes with a $ 660 S6.
The sales staff lied to me and said I could not renew my unlimited data plan so I combines three phones that were on a $ 75 per month unlimited data, text and talk plan for a new family plan that the sales person said would save us money. The bill went from $ 225 a month to $ 350 per month for the family plan with 10 gigs of shared data. Why would a less desirable plan cost more money?
They also failed to mention there was a $ 40 per line fee for the «change of service», so they took another $ 120 for no reason.
When I got the bill they refused to change the service back to the way it was. I paid off all three new phones and will be selling them on Craigs list and switching to Sprint.
15 years with AT&T and this is how I’m treated.
It’s not related to the instance when I was ripped off by this store, but I’m so happy the Feds fined AT&T 100 million dollars for slowing down the service on people with the unlimited data plans the day after this store ripped me off like this.

Do not accept anything «free» from this store. They will lock you into a contract without you knowing and also charge for the product. There is a tablet they are offering for «free and without any monthly charges.» This is not true. It’s actually $ 20 per month they will tack onto your bill and start a new phone line associated with this tablet. You will be charged a cancellation fee of over $ 100 if you try to cancel.
Very misleading and deceptive. Do not go to this store. Apparently, I am not the only one here… there are multiple Unilocalers out there with the exact same situation. I am reporting this to BBB.
If you have been misled, please file a complaint! There are strength in numbers and specify the store in the text of the complaint.

Very disappointed in stock level. Parking was a problem. Needed a new Bluetooth, they had one – total. Open box. Price higher than new one at Best Buy (oh did I mention it was a discontinued model?
Save yourself lots of time – go to big box store or if ATT specific, go to ATT store in Missiob Valley.

This is my first time visiting this branch and really, I couldn’t have asked for better service. Thankfully there weren’t many customers when I walked in, so they had the time and patience to get my account squared away. The three reps were attentive and kind, one working vigorously to fix my account while the other two kept me thoroughly entertained and helped boost my spirits. In order to fix my account, my rep spent well over an hour doing what he could to fix it in the store and calling just about every customer service rep AT&T has. He really went above and beyond my expectations and fought tooth and nail on my behalf.
Thanks guys!

TERRIBLE!!! I went in last night with a question about deleting photos off my iPhone to free up space. There were 2 salesmen and no customers, so it’s not as if they were busy. They said they could not help and I would have to go to an Apple Store! LAZY ASSES! I had already been expecting a call from Apple Tech Support later on in the evening. It took the rep about 45 seconds to walk me through the process. This is the second time I’ve had TERRIBLE CUSTOMER SERVICE at this ATT location and I dreaded going in again.

I got a tablet, for $ 10 on day of purchase, without being told that it is actually $ 50. The bill came a month later. What’s strange also is after one month, I received my first bill, and they were telling me it was «late» and I must pay immediately. Interesting.
Call me old-​fashioned, but I’m just figuring out the whole data thing. I’m always on wifi either at home or at work. I tried watching youtube videos and such, and suddenly they weren’t working. Connected to wifi and everything… so I go into the store and the employee says «oh, your data is off.» Well that shouldn’t matter if I’m on wifi right? Why aren’t they playing? So he turns my data on and pulls up a video to test it out. Granted, that only used a small percentage of data, but it was still used. He then couldn’t explain to me why the 4.5 MB of data was used. Really? You just turned my wifi off.
I don’t know, it was weird communication for sure. My question was why weren’t the videos playing. Instead he turns on my data and doesn’t really help me. And my videos aren’t playing. Random. :/

Worst. Ever.
I’ve been with ATT for too long now. And you would think that after ten years, there would be some sort of appreciation for my customer loyalty. My bill is 100 a month. $ 1200 a year. So over the past ten years (even though only the last 6 were with the iPhone) Id say I’ve spent roughly 10,000 to 11,000 dollars. Mind blowing right? So when I’ve been paying $ 8 a month for insurance since last May and they’re telling me that a new phone will be an additional 150 to 200 dollars, my jaw drops.
Shame.
Goddamn Shame on you AT&T
The worker girl was in basic agreement that insurance is worthless. And the now/​next program I signed up for is also junk.
In the market for a new carrier. Any suggestions?

Wife had good service working with one of the Reps. I walk in interested in an iphone upgrade only. Was told if I upgraded I would lose my «grandfathered» unlimited data plan.
This guy also tried to push a new plan that was hardly comparable to my current
Plan. Definitely was not looking out for my best interests. I told him that wasn’t cool to feed flat out BS. I will follow up with the manager and corporate. Recently upgraded my phone without any change to my plan.

Went in to fix a problem with my friends AT&T plan today. On prior visit, she requested a unlimited talk and text plan but the sales associate who was apparently distracted signed her up for 500 min plan which ran out in three days. After explaining this the sales associate advised us to buy a new plan which is unlimited and pay another $ 60. We insisted that the store owned up to its mistake and fix this issues and that the prior plan be upgraded and we pay the difference between current and new plan. The manager went out of his way to talk to AT&T customer service and we paid a $ 20 extra and converted the prior plan to unlimited. Needless to say we were satisfied with the outcome and appreciated that the manager fixed the issue.
Will do business again with this establishment.

I went in yesterday with my boyfriend to sign up for a new contract (we’re on Sprint). After waiting around for 20 minutes while they helped other customers, we finally got Zaid to help us.
I didn’t go into the store to get some inattentive kid to click around the website, not paying attention to what we said, and get confused and show the wrong prices. I know I shouldn’t judge a company based on one lousy employee, but it looks like we’re going with Verizon.

Went yesterday to upgrade my crappy iPhone to the LG G3. We had gone to two other locations prior, but they did not have the phone in stock. Luckily they had 3 on hand! Patrick and Tyler (I believe that’s what the manager’s name was) were soooooooooo wonderful! They were nice enough to keep the store open until we arrived (they close at 7, we were arrived at 6:30 and left way past 7).
There was no pressure into buying additional accessories or even the promotional tablet that came with the LG G3. They were upfront with pricing so there was no surprise hidden charges. They made me feel relaxed during the entire process and they were both very easy to talk with. So far I’m loving my new phone! :) I highly recommend going to this location for your electronic needs.

I had the best customer service here! Raymond, I love you! He helped me switch from an iPhone 4 to a used iPhone 5s that my friend gave me bc the screen was cracked. Ray not only switched all my data over, but he called multiple wireless phone repair stores to get me the best deal on a new screen. Then, he said I could trade in my old phone on the spot and gave me
$ 55 cash! I left the store and went directly to his repair store referral and had my phone repaired in 15 minutes. Amazing! 6 stars!

Great staff in this store. Stopped in to buy a quick Samsung S3 for a birthday gift, and they had the account renewed and the phone activated with an installed screen protector and case in less than 15 minutes.
I planned to be in the store for at least an hour, so I really appreciated having the extra time. Excellent service, which is rare in the mobile industry — no matter which service you have. Thanks guys!!!