AT&T

The woman who greeted me was friendly. After put into the que I was seen quickly… Buy a guy named Daniel, who couldn’t stop looking at my chest, (trust me, there’s not much there) and continued to call me «Sweetheart»

Alex was so very kind helping my sister through the process of buying her first smartphone. Kudos.

My boyfriend and I came in on New Year’s Day, and we were greeted immediately by Steve. He asked us what brought us in today, and we we told him we were here to upgrade our phones. He made sure someone else was able to greet new customers at the door before taking us over to the iPhone stand.
He helped us both every step of the way, and went above and beyond to help us getting setup.
Great customer service!
Thank you Steve!

Definitely the best ATT store hands down. I come here every time I need help with anything. I personally deal with Alex lombrozo he’s THE BEST SALES REP I HAVE EVER DELT WITH. He will go an extra 100 miles if not more to help his clients. He’s very professional and no one does his job better than him. Be sure to ask for him personally trust me you will walk out of the store completely satisfied. His customer service is wonderful he will do what it takes to make sure you receive the greatest service. I was actually thinking about leaving ATT a while back but after dealing with this dude he just made everything so much easier for me. BE SURE TO ASK FOR HIM!

I came here twice and was helped by Mabel. She is the best. Super helpful, takes her time, isn’t pushy, very sweet. Great customer service. Clean and organized location! Thanks for all the help!

The service I got was SO Horrible. I walked in, not even greeted with a smile, as if it was a monday after a long Sunday night at the cosmopolitan. «Hi, how can I help you.» Nate said, with a mundane tone. (The really rude sales associate.) I replied «hi, I was wondering if I was eligible for an upgrade?» While walking to the table he took my information. I tried asking if I had insurance on the phone too, so I ask if I had insurance of some type, but before I could even finish my sentance or for him to understand the thought behind the sentence, he quickly put his ipad on the table, stopped what he was doing, and said, «well we dont fix phones here!» With this awkward look I told him that I wasnt looking to fix my phone. I came here to find out if I can upgrade or if I had insurance on this phone.
After he just picked up his tablet and went about his business inputing more information about me to bring up my account. He found out that I wasnt the primary account holder, and declined any services to help me ant further. I tried to ask him if there was any way that I could make any changes or adjustments to allow me access to my account, but he said no, which is understandable. But every time that I have come here before for the last two years, all I needed to do was give the last four numbers of the SS of the primary account holder and that was it. But he still said there was nothing I could do, and showed me the door. If it is protocol, I understand and I apologize, but for the last two years I have been allowed access to upgrade my phone and to my account, so I dont understand why suddenly I am denied access. If anything, I believe all the sales associates should be uniform in what they tell their customers, as well as in their customer service, which I received absolutey none of. Ill be sure to end this contract with at&t based on the poor customer service I received today. If you want you and your family members to be treated like this, then this is the place to go. His name is Nate. I may be wrong, but I dont believe the sales associates should be able to pick and choose which customers they give good or bad customer service to. Thank you for your time. #byefelicia

Wish I could give it a negative score. Horrible customer service!!! Steve misquoted and lied about my bundle price and my bill was over double what I was promised. Conveniently this was right before he left the country for 3 weeks. I’ve spent hours trying to remedy the issue only to discover no one at AT&T really gives a s@&#. Even in the store with management no one was able to help and I had to call both AT&T and Direct TV to seek assistance just to be transferred 5 times and still get no ultimate resolution. I’m considering paying the $ 400 to cancel my contract just to get away from them and them filing a lawsuit to get it back.
I call there 1 – 800 number just to be disconnected after going through the automated system when it tries to transfer me. I don’t know how this company got so big with this kind of service. Do yourself a favor and avoid any service with them or you will regret it. Unless you enjoy being on hold for hours and being transferred to multiple agents who ultimately won’t help you.

Unrelated to this specific location, this review regards their help service in general. All of their phone employees are very polite, but none of them are able to help. I have spent over four hours on the phone with them over the last month, trying to re-​start my MCell (which, yes, is within 2 feet of an open window, and has great Internet reception – for which I pay Cox $ 85 monthly – etc).
If AT & T is unable to provide phone service – you know, the thing where one person calls another person, and they talk on the phone – then it should cease pretending to be a phone company. And if AT & T’s help professionals can’t actually help anyone, they should quit coming to work.

Always excellent customer service from everyone. Special thanks to Jesus Rodriguez who helped me with a huge billing error. He was able to accomplish in short time what I wasted hours on. He made sure the bill was exactly what I was told. Not the $ 591.00 they tried to charge me.
Thanks again to all the good folk at this place for their patience with someone who is new to the wireless world.

This location is THE WORST; while the sales reps were friendly, they were highly incompetent, making me waste 3 trips, each with about an hour wait in the same week for a simple upgrade. Just wanted a new phone since the last time i was upgraded was in 2011 and i didn’t have problems at a different store, no need to change data as the family plan i’m on has been fine.
At first they failed to ask whether i was an authorized user upfront, so i wasted my first hour waiting in a queue only to be told i could get no information at the time. They apologized, but they could have asked when i clearly said i was in the store to ask about an upgrade when checking in.
The next time, I’m able to ask about upgrade options, but they are out of stock of the phone i want, so the girl goes ahead and has it ordered for me – she rushes through the process and had to guess the part number/​order code for the phone between the steps in her app (she didn’t know how to copy and paste text?). Guess what? 3 days later i have the WRONG phone, so i have to call them to let them know they sent me the wrong one and i wanted an exchange for the correct model.
I make a trip again, and a different girl assists me, but is clearly having issues as she has to keep going to a manager for overrides during the process. I managed to not blow up as she was friendly, but there were several times she handed me her ipad to sign for things without explaining clearly what parts of the contract i was re-​signing for the exchange.
Once THAT was taken care of, i noticed a day later that they changed my data plan without my permission! How did they manage that when all i needed was to switch devices on the same plan?
I will NEVER step foot in this building again, and would advise anyone else to STAY AWAY unless you want to waste your time and money.

Awful. I’ve been waiting 5 months for my $ 200 credit. So tempted on switching providers.

I love the customer service at this AT&T retailer. I upgraded my phone yesterday and, for the third time using this location, I got five star service. Angelo was attentive, intuitive and so patient. No trying to sell me things I didn’t want or need, yet most helpful suggestions and guidance.
I have ALWAYS received excellent service at this location and recommend enthusiastically! Great job, Angelo!

They are TERRIBLE. I’ve been trying to get my cancelation bill from AT&T for hours on hold and on chat. Why do they make it so difficult to get a copy of the bill?
I would never recommend AT&T to anyone. Ever.

Just picked up my new iPhone. I was really excited after waiting in line at Apple for 2 hours, being reassured they had «plenty of stock to last all day» and then having them sell out when I was about 10 people from the front of the line. I got helped very quickly and found out they had my phone of choice in stock. Yay!
My Phone. Paid in full. No contract. Already have my own SIM. And I expressed the desire to just take it home and set it up. After I paid for it, the gentleman helping me took it upon himself to open it, peel the plastic, and even after I stopped him and said I wanted to do it myself (I didn’t pay that much money to have someone else taking part of my experience away) he continued with turning it on. It wasn’t until I again said I wanted to do it that he turned it over. I reiterate that I had already paid for it, stated that I wanted to do it myself, and he took away that part of my experience. This is not something that a customer should have to tell a business. AT&T, train your employees to respect their customers and use a little common sense.

Beautifully designed store. Super professional, friendly, and helpful management and staff as well. That’s why this is my top favorite AT&T Solutions Store :)

Wrong location I’m at Plaza Bonita but I’m sure this is a great location as well

If you have 2 or more hours to spare watching a business lose customers this is the show for you.
Pioneering customer service from the front, with a business modeled after the DMV; because you know, that works well.
Went into this establishment to ask where I was at with my contract and it’s expiration to see if I would qualify for a an upgrade in the future. Some guy on a iPad, most likely playing candy crush before I arrived, put me on a list of 10 to see a specialist. I thought this is what the kiosk at the DMV was for.
This establishment represents all that is wrong with customer service today in America, not even sure if new management is the solution. Might have to wait through 10 people for that too. The only way I could see this model working is if AT&T had the appropriate amount of customer service representatives working for a busy weekend day.

I have been with AT&T for years. When I first started it was PAC Bell, then it was Cingular and now ATT for years.
I hate to give a bad review but I am astonished at the lack of professionalism I received today. I have 12 lines and have a monthly bill of around $ 450. I don’t expect anything more than the next person. I am 49 years old and when I came in today I couldn’t talk or hear anyone because the music was so dang loud. I politely asked if the could turn it down while I tried hearing what the representative was offering. Instead they asked me to move to the back of the store. I did but it didn’t help. They still declined to turn down. Very unprofessional. I had no problem with the music just couldn’t hear what the rep was saying yet they want me to sign a 2 year contract valued at over $ 2500.
Very frustrated !!!

Very nice new décor within the store… Buuuutttt! The check in and waiting process is much much much too tedious! Apparently there is no cash register so when I went in to simply purchase a new charger I was told that I could not pay for it and I had to be placed in a queue with everyone else who was changing their service and buying phones which takes for ever.
This changed a process that should’ve taken 30 seconds into a 25 minute waste of my day.
Hey AT&T I hope you know that it is nearly half an hour of my life that I won’t get back that I simply stood in idly in your store waiting to hand you $ 20.52.
The three stars that I gave were for friendliness of the staff, fresh and modern store design, and convenient location near where I live.
FYI if you’ve never been here before there is nothing on the outside of the store that says AT&T they simply have the round AT&T globe.

In the words of T Swift, «haters gonna hate hate hate hate hate,» but I’m just gonna shake shake shake shake shake, shake it off.
YOU KNOW WHY? Because you Unilocalers hate on this place what seems to be way too much. I don’t like crowds and lines as much as the next person (I might more, as a hermit), but this place is streamlined!
They greet you at the door and sign you up for an appt, which shows you your place in the queue on the big TV up front. You can browse gadgets while you wait!
Bf and I came here to order the new iPhone, and the customer service rep Anthony A was a CHAMP. He answered all of my questions (I even was a little tough and overly critical, and he rolled with it). HE EVEN MATCHED MY HUMOR. I have a very dry humor which makes most people think I am pretty mean (I am only 30% jerk), but he seemed to get it and dish it back which I loved so much. Plus, he let me complain about how awful the Clairemont ATT is and we talked about food, so A+ because he let me take the tangents I require while still providing excellent service, answering my questions, and doing the work for me to get a new phone (in 6 – 8 weeks, le sigh).
Parking is easy, but this place does get busy, so prepare to wait a bit especially during after-​work times.
Anthony A, A+ service.