AT&T

Don’t even want to give them 1 star! Horrible experience at this store! I am so upset that I’m actually writing my first ever review on here. The kid couldn’t admit he didn’t know what he was doing and in the process lost hundreds of my photos including my sons first 8 months of life. I tried speaking with the manager and he basically said sorry, not sorry. I asked what my options are and he’s like huh? «You’re in a contract.» Is this seriously what customer service is now? I will never give my business to any stand alone AT&T store again!

This AT&T store has the worst customer service! Unfortunately my grandfather when in asking for some help with his home phone connect. He does have it connected with Verizon but it is an AT&T phone. The only thing he needed was to be connected with customer service or there tech support over the phone. But what happened was one of there reps actually tried to get my grandfather to walk over to verizon when he JUST GOT HEART SURGERY! and he told the rep he couldnt walk much if he could just help him. The AT&T rep question him and said «you cant walk that far?» AFTER KNOWING HE JUST GOT A HEART SURGERY! ALL the other reps just sat around and saw how my grandpa got misstreated.. My grandfather did not catch the reps name unfortunately, but it was not just that specific person whom did not help him. It was everyone in that store..

Terrible customer service! My father came in to replace his frozen iPhone and they ended giving him another one but also adding another line that he clearly didn’t need. Obviously the guy, Edgar, did something wrong because we came back multiple times and they tried to deny that it happened and said it was out of their hands. Even the manager, Ricardo, is irresponsible and tried to cover up for his employee’s mistake.

We came in 20 minutes before they were closing to upgrade my phone. I thought their hours were until 9pm and I told them that if it was going to take long that I could just come back another day, it was not a big deal. They totally helped me with everything and made sure everything was backed up from my old phone. When all was said and done, they stayed about 30 minutes after close. They’d get 5 stars if they didn’t forget to put the charger back in the box.

DONT GO HERE BAD COSTUMER SERVICE!!! If u ask for the manager they turn on the Rude attitude and said he’s no here !!! Go to a real AT&T store this retail stores only care for commission! I have bing a costumer at AT&T over 14 year I was going to get a upgrade in one of my lines at Walmart but the system was dawn I make the mistake going to this location I new it was going to be more expensive I choose to doit any ways Luis was my sale person he was trading to get me a good deal but the manager wasn’t there I can tell he was new because he was asking questions to the others Seles person I was there for like 2 hours he said the computer were slow I ending going home whit a hat spot he said I was going to be free because of a bundle I went home whit no receipt Because he said the printer was broken I agree because he said I can take a look on my AT&T account on line but 5 days later I realized it was $ 20 extra I call costumer service to cancel they ask me to go to the store to cancel because it was on the 14 day trail wen I arrive back the we really rude and said the manager was gone and no want else was going to help me to came back another day I was going to travel next day so I ending calling costumer service and put a complaint on then the girl on the line talk to one of then and she said they were no cooperative so she cancel the service for then and came back an other day to return the equipment went I went back on a morning time like they told me the same story the manager is no here u can no return nothing there is a $ 35 restocking fee because I refused to pay for they said my 14 day trial had pass and I had to pay no only 35 but $ 150 cancelation I feel like if they set me up because I talk to the manager Ricardo Cristena over the telephone and explain the citation he refused to help because of the 14 days have pass same excuse it wasn’t my fault he was never there or someone else to help went I went to cancel end he ask me for the original receive I never get on the first place And he was not going to help me until Monday to came back but no guarantee I was crying because it was unbelievable everyone was rude with all the frustration I went on my car and call costumer crevices because i proof them I gave cancel on time and this store was refusing to help they credit my fee avoid this location and call costumer service 611

Warning: Do Not Go To This Location!!! They talked my elderly mom into an i-​phone. I knew this was a bad idea, but I made sure that we would be able to return it within the specified time frame with no penalties. We also purchased two other Samsung 5 phones at the same time. Sure enough, my mom couldn’t deal with the i-​phone, so I left several messages for the manager to call me back (Marvin, I believe), but he was always «in a meeting» and never called me back. I wanted to see if they could order my mom a simple style phone since they are available from AT&T, but this location just happens to not keep them in stock. I never got a return call, so I drove over to the location. I got the «deer in the headlights» look when I walked in the door. «Marvin» claimed to have never gotten any of my phone messages, basically placing the blame on the other guy (I forgot his name). Well who knows… maybe he didn’t get the phone messages because the other guy was incompetent. Who cares? They suck! Oh… and they had the nerve to try to get me to pay a restocking fee!!! Yeah, right! Anyway, I now go to the actual «real» AT&T store on Rio San Diego Drive for my two Samsung phones. These guys are awesome and provide great customer service. I ended up getting a Jitterbug phone from «Great Calls» for my mom. This is a great, simple option for an older person.

The staff here is really nice and helpful. The only problem is the manager here is an @##hole. Just try to stear clear of him.

If you come here ask for Steven! I had a problem a few months earlier with my discount not going through & always had to deal with grumpy employees. Steven was super nice & had helpful information.

I went into this location to pay my bill and see why my bill was so high. Turns out you have to pay a fee for paying in cash, WHAT?! Anyway I was going over data so the associate Nick gave me a tablet plan and said my bill would be high but come back and he could get the bill down. Bottom line I got the bill, went to see Nick to get $ 177.64 lowered. He wasn’t there and manager couldn’t help. I was sent to the Mission Valley location where they said the tablet plan was a rip off so Nick could make a commission profit. WORSE LOCATION EVER STAY FAR AWAY!

I went into this location today after trying to pay my bill twice online. I realized my phone had been suspended so I got cash at the ATM and head to this location. When I got there they told me I couldn’t pay in cash and then when I complained they finally said they could process a cash payment, it. It was strange how one munute they couldn’t nad after some resistance they suddenly could, interesting! Then they told me it was an extra $ 5 fee since I was paying in cash. UGH!!! Why do I have to pay an extra fee when I have cash in my hand?! At this point I was frustrated beyond belief and their only solution was to send me to another location. Stay far from this location, one of the employees likes to get a big attitude is you ask to speak with a manager. Horrible customer service and just rude!