AT&T

This review pertains to this specific store. I ordered my new iPhone and they said they would call me in a month once it arrived (Apple was back ordered). When I called to check on it after one month they said it had been there for 3 weeks…

Don’t go to this att authorized retailer. They will straight out lie to your face just to make a sale and they’re pretty bad at it too. We went in wanting go get an iPhone and they didn’t have the model we wanted so they said no one else had it and they knew that because another lady tried to buy the same phone earlier in the day and they checked with every store and no one had it. How believable is that? We went down a few blocks to the att store in hillcrest and guess what? They had the phone. These people ate pushy and want to make $$$$ out of deceiving you.

While I don’t doubt people have had terrible experiences here (I have in the past), this place is convenient and helpful. There seems to always be different people working there, but today I had amazing customer service from Maria Ramirez. My wife wanted my old iPhone, so I got the new iPhone and she made the switching and buying process painless and easy. She explained everything thoroughly, and had answers to all of our questions.

Went to this store to get the new iPhone and had no help. Poor customer service by a girl named Yazmin. I wish she could’ve been more informative about my plan but she just stood there, no smile and looked bored with my questions. Also, while she was looking up my information, her manager was talking crap about a previous customer that came in. Set off a really bad vibe. Don’t be in a customer service business if you choose not to help your customers.

I have one of the new stealing plans that at&t came up with. I went to that store hoping someone there could satisfy me with a better plan. In fact, when I told the representative (D.) that I wanna end my contract with at&t, his response was «that’s great!»
In short, they have a very bad customer service!

Thank you AT&T U-​FAMILY cablw and internet for cheating us out of our money time and time again. Your phone representatives lied to us many times, and then they told us that someone messed with our bill and overcharged us. They sent us to a supervisor who told us none of thw representatives were aloud to lower our bill. And he changed our bill HIGHER. And oh yeah, we NEVER signed a contract for a year. The first representative told us that it was month to month. And another representative confirmed that. The supervisor was being extremely rude and said the reason why we were «cheated» was because my mom dosent understand anything. That is NOT true because I speak fluent english and I was helping her throughtout all three phone calls! And finally, AT&T just was sooo bad and cheated us out of our money. We talked to a legal advisor and now we are getting this out to everyone who had the same experience. We are going to take you guys to court and get this out to the media.

Horrible customer service, and will try to pawn you off to a fake number or disconnect the call if there’s a question or doesn’t benefit them.

What a SCAM this place is. Veronica the manager and their staff is paid on commission for you to add lines or change your plan. They will entice you by giving you a supposed additional discount on your bill (which ATT does not authorize or know about). They don’t give that discount to you and you only find out after your bill is printed. You can go there and complain and they’ll say they’ll do it but they never do. Meanwhile, they’ll charge you $ 25 for «helping you» find/​change your plan that you really don’t need. It’s a bulshit store that wants your money, not help you. Really, DONT go there. It’s a bad business with no integrity.

We went to this store thinking it was a corporate store but it wasn’t. For everyone complaining about why they are charged for everything it is because they are privately owned. SIM cards are generally free at Corporate stores. But you will be charged at authorized retail stores. You can call Att and they can reimburse you.

Four Employee’s inside and not a single Customer.
Explained that I needed a sim-​card for a new iphone on my at&t business account and was told that they had «run out» of sim cards at the store and couldn’t help me with that. Was definitely the shortest sentence possible aimed at getting me out of the store, and she offered no alternate resolutions or ideas.
On top of that the parking is terrible in the lot because of fresh and easy. Will never go here again for my phone or at&t needs

Although I had to wait a long time the first time I went into the store, 30 minutes’ish, the person that helped me was friendly and helpful and gave me a very good discount.
A couple of times since then have returned because I was having problems with my Galaxy SIII. The employees talked me through correcting the problems and referred me to the repair store in Mission Valley when they couldn’t correct that particular problem.
I will return to this site.

Based on the reviews for this place I was wary at first but since its the closest location to my home I decided to go in and form my own opinion. Now I can honestly say I had the most pleasant and helpful experience.
I was using a basic phone for a while now, nothing fancy just something with a full keyboard that I can text with and I figured it was time to step up to a smartphone. With all the different choices and systems and what not I really needed help figuring out what was best for me and my wallet. When I walked in to the store they were not busy at all and they quickly greeted me as soon as I stepped inside, I stated my reason for being there and they quickly burst into action trying to find me the best phone for me. I kind of appreciated that it became a team effort since there was no other customers in the store at the time, they all asked me questions and bounced ideas off me an each other. Once we chose my phone and the process started, the manager offered to look over my plan and what I use to see if she could save me some money on my monthly bill. That really stood out to me because i’ve been with at&t forever and not once has that ever been offered to me at any store. It was awesome she looked at my minutes and saw that i hardly use any and caught a few other small charges that I didnt even know about. She ended up lowering my minute plan to something more in my talk range and in turn ended up offsetting the cost of the data plan I added. I left there with a killer smartphone and my bill monthly will be lower than what I was paying when I had my old crappy phone! The best part of all I think was even after the sale was done they still took the time to teach me how to use this phone and set up emails and my android market. Overall I can truly say this was the best experience I have ever had purchasing a phone through At&t. This place definitely needs a second look over maybe they completely changed their personnel i dont know, but they definitely made an impact on me enough to help them out with these reviews. I hope this place starts getting better comments because I really did have a great time with them. Good Job!

Incompetent. Lazy. Clueless. Disaffected. Bored. Unhelpful.
Useless and gave my husband wrong information and then sent him to buy a phone at Radio Shack. I am a five year AT&T customer too.
This goes for the one on University near Cleveland also. I will be switching us to Verizon in the Spring. The Rancho Bernardo one is a lot better and the people at that one are friendly and helpful. Not the case in North Park OR Hillcrest.
GET IT TOGETHER AT&T

I went into this store to get my mom a new smart phone for Mother’s Day. She lives in the Bay Area. I live in SD. We are on the same plan, and I pay the bill since she has been unemployed for a while.
The people in this store told me that in order to ship her the new phone, she would be without ANY working phone during the shipping time as they would activate it before they shipped it. AND if they shipped it to her inactive, she would have to go into an AT&T store up by where she lives up in the Bay to activate it, and she would have to pay $ 20 herself for a SIM card. The whole purpose of a gift means she doesn’t have to pay for it, so this defeated my purpose.
I ended up ordering a phone for her online, and when she went in to activate it, AT&T accidentally deactivated my phone instead of her old phone. I got a call from a guy at the store with my mom in the Bay Area, and he said all I had to do was go into any AT&T store and they would give me a new SIM and reactivate my phone. He reassured me I wouldn’t have to pay, and he would put a note in my account saying so. He also informed me that the store people who originally said my mom would have to pay $ 20 for a SIM card were wrong, she wouldn’t have had to pay that, and that he’s been working there 5 years and knows what he’s talking about.
So back I go to this original AT&T store by my house in North Park to get my SIM card. ONCE AGAIN I am told in the store that I have to pay — GET THIS — $ 25.00. It went UP $ 5 since I was there last week! If I want to get the SIM card for free, I have to go to «the customer service store located in Mission Valley.» What kind of AT&T store is this? A customer-​non-​service store?
At this point, I can only conclude the people in the AT&T store in North Park by the Fresh&Easy, are trolling me so that they can get commission money on accessory sales, and make up random prices for things. DO NOT GO HERE, they completely scam their customers.

So I later found out that the guy, Brad, who had signed me up had lied to me about having the set-​up fee waived. When I went into the store to have this done, they told me he was fired for lying to customers, yet they were unwilling to help me or honor the waver of that fee. i had to call customer service and wait forever on the damn phone and they finally did it for me after I told the long story.
The woman who works in here has the personality of a soiled diaper, and she has a look on her face as if she just smelled one too.
The DM needs to fire everyone in here, and start from scratch.