Arco/AmPm

This Arco is the most expensive Arco in the area. There are others that are next to the freeway as well but their prices aren’t as high as this one. Even when gas prices are obviously declining this Arco doesn’t lower theirs. When they finally do it isn’t much. The nearest competitor is not close by. It is the only one in the neighborhood so they take advantage.

Probably the rudest, incompetent gas station I’ve ever been to. They were out of gas, but there is no sign telling customers.
About 10 of us went inside when the pumps gave an error, and they were laughing at everyone try to get gas. I asked if the pumps were working andthat’s when they told us that they were out of gas.
I suggested that they put a sign outside since it was very busy and the guy said «oh thanks buddy, we never thought of that» in a sarcastic voice.

So I purchased gas using cash at the machine outside. I clearly pressed the numbers correctly. I went to pump gas and the pump did not dispense anything. I went inside and informed the individual behind the register named Dani. I had stated that the gas pump did not dispense my gas. He stated that I pressed the numbers incorrectly and put the gas on the wrong pump. Another individual used the pump and had taken my gas. I know for a fact I did not make the mistake. I complained and asked for the manager. After ten minutes of refusing to give me the managers number I kept stating I knew he was related to the manager, of course I was stereotyping this place as liquor stores and gas stations are all ran by middle eastern families. Fortunately, for me my judgement was correct. The manager answered his phone and spoke to me. His name was Wally apparently! I explained the circumstances in chronological order. After saying that this happened on a regular occasion, despite his family member Dani telling me that this Never happens and the machines were perfect they refused to give me any gas. I did not even want a refund. The manager Wally said if I came in the next day and he saw me then maybe he could work with me to give me a coffee or something. I do NOT want a 15 dollar cup of coffee and I explained how my looks should not determine me receiving a item I clearly purchased if they wanted to review the tapes. He delivered no customer service and to my surprise he even said that my people were always trying to run a scam or steal from his facility. My people? Yes folks, he said your people! I even said «Isnt that a racist statement?» He said another racial slur along the lines of a dirty spic and told me he did not care about losing my business. Please folks, I would not invest this much time to write a report had Wally even attempted to service me. I say shop at the shell, chevron, or even the 7 eleven down the street. This was clearly poor customer service and the fact that the demographics around here is clearly Mexican I think we should ban together and NOT shop this place. Wally is clearly a racist individual who is more concerned about a extra few dollars then to provide customer service. Never the less I will file a complaint with corporate as well. Do not shop here!