Appliance Installation Services, Inc.

These guys are crooks. I paid $ 280 to install a dishwasher and microwave which was part of my purchase from Sears. When they showed up they demanded an additional $ 110 to do the install for parts. The same parts can be purchased from Lowes for $ 20 and was supposed to be included in my original purchase. I was in bind since I already took the day off of work so I paid the added fee. They installed the two appliances in an under an hour and my handyman said he would have installed both for $ 100. If you ever buy appliances from Sears do not use their installation service.

The people who scheduled the installation were very easy to deal with and made sure I was aware of the time frames for the work.
I gave them a well deserved 5 stars as the installers completely exceeded my expectations for courtesy, professionalism and expertise. They quickly removed my old dishwasher, hauled it away and installed my new Sears dishwasher in less than an hour. They were very friendly and kept things clean as they worked.

Bad experience. Sears used them for installation of my dishwasher. They kept «up charging» and overcharging for every little little thing which I had to fight with Sears on reimbursement for. The installers were nice enough, but I felt they were trying to take advantage of me. Would NOT recommend.

I was hesitant to have my microwave installed by this company based on some negative reviews. But I have to say, they did an excellent job and the microwave is in perfectly straight and secure. The company works in conjunction with Home Depot. Bottom line, I am happy and would use them again!

I ordered a new dishwasher from Sears (I was beyond excited)… and had to pay extra for after hours delivery and installation, which is completely understandable. I guess it was my lucky day when this company was assigned my installation. — In cases such as this I really wish there was a sarcasm font. — I think the person who spoke with me was named Trish (though I am not sure) from San Diego Appliance Installation (SAI). (619) 563−7044… She called to ask for more details on my order. I confirmed with her that I needed the after hours delivery/​installation and she flat out told me that she couldn’t do that on the date that I had scheduled with Sears. I then asked her if that was something that she should tell Sears… because her company is essentially a subcontractor, her reply was «No, that’s something you need to take up with Sears yourself. Maybe you should get your money back.» Wow… Class Act. Superb customer service. I cannot believe that Sears still uses this company. Anyway… I go through the whole change of vendor process, or at least thought I had. It was a 3 day nightmare. Finally I thought I had it all nailed down, when suddenly, I get a call from the SAME woman from SAI calling to confirm my appointment!!! The appointment that she said that she could not make!!! No Thank You!!! This was such a foreboding sign that I cancelled my order from Sears all together. Yuck… I wish anyone who opts to use this company the best of luck. You will NEED IT!

Sears knows that this company has problems and still uses them. Sears apologized to me for the poor service from AIS.
So what happened:
1. Incorrect installation
2. Upcharge at time of installation
Unfortunately you will not know that they will be the ones installing your appliance until it is too late. Sears does not tell you that this is who they use.

Purchase a replacement over-​the-​range microwave from sears and they contracted with AIS to do the installation. AIS picked up the microwave from sears and arrived at my house on time. The two men were very professional and polite. They were very careful to not hurt anything and even removed the knobs on my over before covering it with a large pad. They removed the old microwave and installed the new one is short order. Tested the new microwave, explained the associated documentation and cleaned up everything including hauling away the old microware. Very pleased with the service.

AIS was hired to install my microwave. The contractor called and refused to do the work unless I found him a place to park. Seriously, he refused to do the work because he didn’t want to look for parking. The microwave never got installed. How unprofessional can a business get?

Unfortunately, Sears uses this company for our cooktop installation. Out of poor, fair, good and excellent, I would give the installer a fair grade for competence. He can do the basic installation but is apparently not very experienced. He had trouble deciding if the new cooktop would fit into the space the old one occupied. After much struggle, it did fit. What’s more, on top of $ 120 Sears charged us for installation and hallway, the installer surprised us with an additional $ 110 charge. This just does not feel right. If I had a choice, I would definitely not use this company again.

We recently purchased a dishwasher from Sears, and Sears contracted this company — now calling themselves «Appliance Installation Services» but using the same address and phone number listed in this profile — to deliver and install it.
They showed up to install it and were unable to locate the shutoff valve for the water to the house. We are new renters so we don’t know where it is, but one would think that a competent appliance installation firm would have some experience in this area. Not in this case. They told us to call a plumber to find the valve, and then call them back when the water was off so they could install the dishwasher.
But wait, there’s more. Before leaving, their tech had tried all the valves he could locate, and somehow managed to shut off the water heater, so the next day we discovered the house had no hot water. We called the company to have them come out and fix whatever he did, and their initial reaction was to deny that their guy had done anything. They finally sent out two other guys to get the hot water going again, and these two also maintained that their coworker couldn’t possibly have done it. Their theory is that the hot water heater coincidentally decided to shut itself off on the one day in the last six months when one of their employees was on site, twisting every knob in sight. Riiiight, brilliant deduction, Watson.
As it turned out, the dishwasher they delivered was too large to fit the space in our kitchen. If these installers had been competent enough to locate the shutoff valve, then we would have immediately realized that the dishwasher wouldn’t fit and they could have hauled it away. Instead, we had to go back to Sears, pay for another dishwasher, wait for that one to be delivered and the old one to be returned, and then finally receive a credit for the return. It’s surprising how small acts of incompetence can radiate outward and affect larger and larger areas — sort of like ripples on a swelling pool of stupidity.
If these people had been honest and apologetic about the issue, we would have no problem with it. Since that did not happen, we have no choice but to advise anyone and everyone to stay as far away from their services as possible.

Aztec Appliance referred me to this location for the dishwasher installation. I will freely admit that I am a wuss and I don’t want to tackle any sort of installation. Plus, the Mr. reminded me that we probably needed some updated parts for the machine. San Diego Appliance comes armed and ready with all potential installation needs (for us, it was an air gap and a water line).
Here’s the deal: You call ahead of time, make an appointment for an installation and they will then tell you to call in after 8:00 a.m. on the day of the scheduled installation. At that time, they will give you about a 3 hour window letting you know when they will be there to install. Once they are there, they get it all handled and are on their way. Also, if you order from Aztec, they will pick your appliance and will bring it out to your house. Not a bad deal.
Our service guys were very friendly and were helpful in testing out the appliances before they left. They even made the trek to Escondido without batting an eyelash, so take note kids… they will travel!
I am looking forward to using them for the washer/​dryer installation. Yes!