Andy’s Smoke Shop

Andy is super friendly and so is his dad Sam! They’re always willing to help me find exactly what I need & they have a great selection

Overall a pretty versatile shop with many options for the average smoker. I was interested in checking out their zero-​nicotine vape flavor selection, however I was quickly turned off by the employee who cracked bottle open so I could smell mysteriously named concoctions. I asked again to see the flavors and the employee reluctantly dumped a box of bottles on the counter. Nope! No thank you, especially at $ 14.99 for something I might not like. Also, he was picking bottles from an organized shelf of bottles; who knows if they were actually zero-​nic. Won’t be back for vape liquids.

I went in to return a few items because I bought a cheap pen and the guy agreed to exchange them for me.
On another note, the juices were kind of shady looking and were impossible to go through as they are all mixed in together in both flavor and nicotine. Very limited on actual vaping supplies (one or two small cabinets and a bunch of junk at the bottom). Nothing is in boxes so be prepared to get your stuff in questionably ‘new’ condition. No refunds and you’ll be lucky to get an exchange. I wanted to like this place but they just don’t hit the mark for me.

This guy is AMAZING
My car broke down in his parking spot and he tried to help me out for about an hour. You’re an ANGEL
thank you so much for the hookup ;)

Excellent customer service! I went in having a general idea of what I wanted and I was very patiently helped and shown a lot of different merchandise. All in all it was very accommodating, very helpful, and very friendly. I would definitely recommend.

Guy spoke no English, had no knowledge of parts or anything… and I wound up with the wrong item. Never again.

I recently moved down to hillcrest and though I indulge myself and buy a $ 30 vape pen battery, tank, liquid and other items from here. I’ve only had about 3 – 4 battery cycles when the twist thing started to loosen up and got stuck on full power which is way to harsh for me. Just an fyi I never return items because either I break it or its crossed over the reasonable amount of time to return it.
About 30 days or less from purchase I brought it in to see what he could do for me. Unfortunately they don’t take refunds and I should have known that at time of purchase. However, he understood how both of us are getting screwed (me out of a battery and he was loosing money and a customer) in the situation. He offered a replacement and took a hit on money to keep his customers happy and me coming back. Also felt bad about my experience so he tossed in some misc items for free.
To sum it up, Andy took the textbook approach on how to treat your customers and I will be coming back for all my smoke shop needs. All smoke shops generally have the same items, however they don’t have the same customer service like Andys has

Let me start off by saying that Andy’s Smoke shop is THE SHIT and they have an awesome selection of glass and pretty much anything that a smoker is looking for! Although, they DON’T REPAIR BROKEN GLASS ANYMORE! I called Andy’s Smoke Shop based off of the review left by Matthew R. back in 2011, I ended up speaking with someone who was apparently a new employee who was unaware that Andy’s Smoke Shop no longer repairs broken pieces so he told me «To bring my water-​pipe in and they would give me a good deal for the repair». I came in the following day and Andy himself was working in the shop. He informed me that the no longer were able to repair pieces, but after verifying that I had actually spoken to his employee the day before, he TOTALLY UNDERSTOOD THE MISUNDERSTANDING! Not only was he apologetic, patient, and friendly; he was extremely helpful at helping me figuring out the best possible piece to fit my needs/​fix my problem and then gave me an INCREDIBLE deal for the misunderstanding! I couldn’t have walked away a happier customer, in a situation that an unreasonable business owner could very well turn into an argument or tell you that it’s «not their problem». Now THAT IS TRUE CUSTOMER SERVICE!!!

Not usually a Unilocal reviewer, but I have to say with much confidence that Andy’s has always been my favorite neighborhood smoke shop!
Sam (the owner) always takes great care of his customers! I always leave knowing that I got a good deal and that Sam always stands by his products!
From the first day I walked into his shop over a year ago, I have always felt comfortable and very impressed by the shop’s inventory! Especially since the current remodel, I have found the layout to be very user friendly! The cigar shop in the back is an awesome addition!!!
I always look to support local businesses, especially when they have wonderful owners like Sam!!!

Very helpful, my first vapor and he showed how to do everything, friendly and answered all my questions

Like others on here have also said the customer service is lacking. This made me give it one star.
I found what I needed, so add another star.
I talked him down $ 15 so add another.
Three stars, super fast in and out. Is what it is I don’t go to smoke shops looking for small talk abut I wouldn’t ignore it had it come my way, ya know?

been a steady customer of andys smoke shop for over 10 years, always received superior service greqt conversation and prices are always fair,

Horrible, shady business. The guy behind the counter is rude and completely lacks any customer service skills. The items are overpriced and break easily. I hope this business shuts down soon, It’s a waste of space.

This is my favorite Smoke Shop in Hillcrest. They have decent prices on some things, others are the usual market rate. Nothing overpriced or outrageous.

Kinda pricey. Dude is always on the phone. Next!

I’ve been coming here for a couple years. «Andy» was very attentive and helpful when I came in today looking for a repair on my piece. I had come here before for repairs so that’s why I came back. He repaired it right there in the shop and for a pretty decent price too.
His shop has everything a smoker could need including a impressive showcase in the back of nice large glass pieces and two or three cabinets of smaller glass pieces and pipes.

«Andy» is a dick. He convinced me to buy a 50 $ electronic cigarrete after I got a promise from him that he sold the refill cartridges. Two weeks later, he realized he had no cartridges. I asked him on 5 succeeding visits– no cartridges. Our last conversation? I’m not going to stock them JUST FOR YOU. So I stayed away for a year. Fast forward to yesterday. I go in there to buy a carton of cigarettes because no one else has my brand in the neighborhood. He is now charging 50cents for all debit or credit card transactions. A charge for spending 50 dollars in his store? Fuck «Andy». You don’t need «Andy».

«Andy» (who I’m assuming is the guy behind the counter) actually runs a fair little business, albeit with lackluster customer service. He’s no nonsense and has fair prices. I bought a huge water pipe for a friend for $ 59 — the same type I saw at inhale smoke shop for $ 140.

I’m not sure how you stoners do it…
Bought a water pipe for a friend yesterday, and WOW! Those things are effin’ expensive! Being that my virgin lungs never touch that wacky tobaccy or Devil’s lettuce, I’m not accustomed to droppin’ so much cash just for a device to help send your brain Cheech & Chongville.
What I thought was going to be a gag gift, turned into a $ 40 purchase. Really? For a piece of glass? I don’t get it, but apparently after asking amigos who’ve bought such oddities on their own, that was pretty much market price. I couldn’t believe it.
For all I know, you could just poke two holes in an apple and call it a day. But I suppose smoking that illegal stuff just isn’t as glamorous when you’re huffin’ and puffin’ like an 8^th grader.
Parking can be a pain in the ass right there on University, so you’ll likely have to park really far away, then hike a few blocks.