American Solar Direct

The system works great but I was misguided about the 30% tax break I was told by several American Solar direct employees that I would get that money in my tax return then I told them I didn’t think that was true and they all insured me I would now they want me to pay the loan Company about $ 7,800 cash I don’t have.

American solar direct is by far the most customer service friendly solar company I have had the privilege to do business with. Their sales reps go above and beyond with the process of choosing your system, instal and for the months after. The reps stay in touch and follow up with you to ensure a properly running system.
The quality of the system is five star. Not only does it look nice, the system produces what was promised.
I was super hesitant to purchase from any solar company but my sales rep Fernando made the process easy and comforting. His friendly and professional personality was a selling point for the company. I can’t say enough for the quality of business performed and the quality of professionals hired by American Solar Direct.

Got attended by Fernando Huerta, great customer service love American Solar Direct, Very happy customer

I went through 6 months of research for the best solar company. I checked dozens. I finally get it down to only a few great companies. I decided to select ASD for a lots of reason. The sales person Olive Martinez was very nice. Always available and she knows her stuff. The price was very competitive and the warranties excellent. The workers are doing a precise job. The project manager stays on top and keeps you informed at all times.

I would like to update my review…
We have been up and running for a couple of months and everything seems to be running smoothly. We never received compensation for any of the troubles we had endured. However, the company has followed up with us and has made sure we are happy with the service and I must admit, we are. The neighbors have now used this company as well and didn’t have any of the problems we did with the install/​inspector schedule. They are also happy with the result.
The panels do not stand out as bad as I have seen on other homes. They are black with black frames and look great. We are pulling in plenty of energy and our bill as promised is one low sum each month. That has been the best part! Go Solar!

I usually don’t write reviews unless I have received extraordinary service, so this is one occasion I can say that really impressed me. We have been a customer with ASD since 2012 with our first house. Our sales representative Olive Martinez (in san diego) was very helpful and involved with getting the first system set up without a problem. When we decided to sell our home and move to a new one, the buyers didn’t want the solar system. So I contacted, ASD Customer Care Specialist, Lisa Stephens, via email and she did an amazing job in arranging for the solar panels to be taken down in a timely manner. She was even helpful in getting the move cancelled when the buyers backed out! Lisa was very patient and accommodating and not to mention responded to my emails right away, which was very important as some know, the home selling process can be a tumultuous process. We found a second buyer who was also «iffy» on the solar panels, so we called our sales rep Olive Martinez to see if she can talk to the buyers about the benefits of having solar. She did an amazing job in educating them! As a result, they agreed to keep the system. After our second buyer decided to accept the solar panels, we were able to move out and move into our new home.
At our new home, we didn’t set up solar right away as we were trying to feel out how our monthly energy bill was gonna go. But after having to pay more than $ 400 a couple of months on energy, my husband and I decided it was time to go solar again. So we contacted our original sales rep, Olive Martinez. One word about Olive I can say before going on about our next experience with the company is, she always kept in touch with us even after our original solar setup 3 years ago. She would come by unannounced from time to time just to say hello to the kids and family. She treated us like we WERE her family. And that, to us, made us realize we made the right choice with American Solar Direct. So fast forwarding 3 years later from our first solar set up, we were able to get the new house approved for solar, husband signed the final approval for the plans and everything was good to go… except…my husband didn’t realize that the engineer plans he signed had a panel being set up right on top of our patio roof! Our patio roof is a lot lower than the rest of our roof, so imagine a big spaceship looking panel right in front of your house… it looked horrible! I asked the the guys working on the set up if it would be possible to move that panel from the front of our house. He said it was out of his hands since this was the final layout plan. We wanted this thing fixed and moved that day that way they didn’t have to come back and reschedule. I didn’t want to wait. I didn’t want to have to look at that panel on my front porch roof longer than I had to. It just didn’t look very pleasant or attractive. We frantically called customer service and Olive Martinez to see if there is any way they can make arrangements for these guys to just take care of it that day. Olive reminded us that we signed a contract for the final layout plan, so it would be difficult to get it fixed that day, and moreover, we would probably have to PAY out of pocket for the adjustment. But she said she will do everything in her powers to make something happen. I had work that day (I’m a nurse and work 12 hours shifts) so I was getting updates via text message from Olive. By evening, I got the best text update I could have hoped for. It was Olive telling me that the workers were able to move the panels THAT DAY and even better… it was FREE, no out of pocket fees to make adjustments! Wow! All I can say is, what an amazing team American Solar Direct has. I have already recommended 2 families to sign up with American Solar Direct, and they have had their system set up without any problems. They, and we, are now enjoying the savings from solar panels, but more importantly, I can honestly say, we couldn’t have picked a better company to do business with. Thank you American Solar Direct! And a special thank you to Olive Martinez (Sales Rep, San Diego) and Lisa Stephens (Customer Care Specialist, Los Angeles) for going ABOVE AND BEYOND their duty!

I am normally quite put off by sales people knocking on my door no matter what they are selling. Before I purchased solar, I had never bought as much as a candy bar from a Solicitor out of pure jaded principal. They typically strike me as pushy and aggressive. Like telemarketers, but more invasive. However, Lindsay must have caught me in a rare mood because I didn’t slam the door in her face the moment I saw her clipboard. I listened for a few moments and was so intrigued by her genuine nature and apparent sincerity that she managed to keep my attention. I must say, I am truly grateful that she did. That conversation lead to me buying solar panels (paid for with a 20 year loan at 5%, financed through American Solar Direct) and seeing my energy bills lowered by over $ 150/​month.
Lindsay frequently contacts me to make sure my family is completely satisfied, not just with the panels, but with every aspect of their business. During one such phone call I was pressed to come up with ANYTHING they could improve, so I mentioned that the process of getting the panels turned on took longer than I had anticipated (However I knew this wasn’t their fault since there were many elements out of their control such as inspections with the city and SDGE signing off on the equipment and set up), yet she took full responsibility and ownership of my «complaint» and told me she would find a way to make it right. Later that same day, I received a phone call from their complaint department (a very kind representative who’s name I regretfully forget). Despite my insistence that I was not unhappy at all, I was offered reimbursement of $ 210. I happily accepted their generosity and have since received and cashed the check with no problems. The system has so far worked flawlessly, and the ability to check energy usage and production online is both fun and convienient. My bill amount never changes so they set up an automatic deduction from my checking account for me so payment is always correct and on-​time. I’ve never once had to think about it.
Even now, 11 months later, I still get occasional phone calls and friendly visits from Lindsay just to make sure we are happy or just to say hi because she, «was in the neighborhood». Her sincere interest in my family and our well-​being has gone so far above and beyond any expectations I have for a business relationship that it would be more accurate to call her a friend. She is a joy to talk to and my whole family enjoys her visits.
I have, and will continue to happily and confidently recommended American Solar Direct to any of my friends who are considering going solar– and even ones who aren’t. I used to hate being harassed by people selling Solar while in stores such as The Home Depot. Now, I invite discussion with them and talk proudly about my experience as a solar owner and why I ultimately went with American Solar Direct. If you are lucky enough to ever have Lindsay knock on your door, give her a chance. You won’t regret it.

Rude salesman. We have a «No Soliciting» sign right next to the doorbell. He decided to 1) ring the doorbell, then after we didn’t respond he 2) pounded on the door, and after we still didn’t respond he decided to 3) ring the doorbell again.
Would never do business with a company that has such poor ethics.

I should have done this sooner. Saving $ 70 per month and couldn’t be happier with the company. the company really surprised me. They did not push me.