Alvarado Medical Plaza Compounding Pharmacy

Just got my prescription filled and I must say I’m pleased with their service. The people I spoke with to get my prescription filled were super nice and they even got my precription filled quickly and I paid $ 12 less than my other pharmacy. I did not realize I was so low on my medication and I had no more refills and I moved 45 minutes away from my other pharmacy. They got my prescription filled with in a few hours and did their best to get it done before the holiday weekend because I would of been out of my medication by Monday and their office and other pharmacies were closed also. One thing I did not like was thwy are not open on weekends but they make it up with their great customer service.

This is a good pharmacy. I had a compound prescription filled elsewhere and it wasn’t working. My new doctor sent me here and my recovery was fast. My refill was painless and was ready for me before I arrived.

I was a customer of Alvarado Compounding Pharmacy for about 4 years. Compounding pharmacies are few and far between, so it is inconvenient to stop using Alavarado, but their service is so bad that I have no choice.
i had been using a particular prescription for three years without incident or interruption. When I recently called in to refill the prescription, I did not hear that it was ready. Finally, I went into the pharmacy and asked about this order. The pharmacist informed me that there had been a drastic increase in the price, which had previously been very modest on this generic prescription. When I asked if he would check to see if my insurance covered it, he looked at the system, said that it was not covered, but mentioned the name of a health plan to which I did not subscribe. i later verified that my plan did cover the prescription. The pharmacist then rudely told me that i would have to go to another pharmacy to get the prescription filled. Although I have spent significant money in this pharmacy over the years, my business was not important enough for this individual to be courteous or make the slightest effort to assist me. I will certainly never deal with Alvarado again.
With that attitude, I would not trust them to fill any prescription. If they cannot treat customers with common courtesy, they should go out of business. The other bad reviews of this pharmacy are highly credible.

I don’t understand the issues people have with this place. My prescriptions are always filled correctly and quickly, the service is much better than at larger facilities like CVS, and it’s super convenient if you are seeing one of the doctors/​providers in the area of Alvarado Hospital. My only complaint is I wish they were open on weekends. Other than that, this is the kind of localized, personal service we need more of.

I was going to this place for many months. Sometimes they don’t answer their phone. They never updated my phone no. to the correct no., or the security code on the back of my credit card. Then the Flexible Spending Account credit card would not work with their system so I asked them to keep only my Discover credit card. They did not update it after asking them after 2 calls saying your card was declined.
The pharmacist May laughed twice when I was telling her about these situations. I told her customers don’t like people laughing at them. She just didn’t get it.
I told The owner, Bill about this and he didn’t apologize or say I will talk to her.
Very unprofessional.
I transferred my prescription and I suggest you do the same.

I am giving 3 stars because it averages out. On the one hand, something this pharmacy did deserves 1 star (or negative stars, if that were possible), and on the other, I have used them for coming up on 3 years now and other than this one horrendous incident, they have been very good. They even (sometimes) call when my prescriptions are running low to see if I need a refill.
Onto the horrible incident: They are a compounding pharmacy, of which there are very few around. I get several compounded medications, so when I moved to California, I was pleased to see that there was a compounding pharmacy right around the corner. But soon after I started using them, one of my symptoms began to worsen until it was the worst it had been in years. This went on for months, and I had no idea what was going on.
Then, towards the end of the semester, I got a call from my doctor saying, «So…I just heard from the pharmacy and… they messed up their calculations. Instead of 50 mg of one of your drugs, you’ve been getting 15 mg since August.» WHAT!!! No wonder I was having such a miserable time! I think most people would probably have switched pharmacies at that point, but there are so few compounding pharmacies and this one was so convenient to where I was living that I stayed. They’ve been fine ever since, but that incident with the wrong calculation caused some issues that I am still far from getting over, and I still have a bitter taste in my mouth about it.

I am sorry to say, but I recieved sub par service and was very disappointed in the pharmacist’s lack of knowledge of how certain medications interact. I wont bore you with the details, but a medication I was perscribed is contraindicated, when in capsule form, with another medication I must take daily. It is a given that the medication I needed to be filled had to be administered transdermal in order for me to take both meds at the same time.
The pharmacist proceeded to talk crazy and refused to even look up the fact that I’m right, not to mention that I am published in a reputable endocrinology journal that covers this specific information.
The WORST part was that they would not take the medication back (I had not left the pharmacy with the meds so they should have taken it back) and then charged me $ 60 for pills that I cannot take.
HORRIBLE customer service, and lack of knowledge. Don’t go here!