Alexis Jumpers

Alexis Jumpers is a great and professional company.
I will recommend this company to everyone.

First off let me start by saying the deal with the jumper, 4 tables, and 30 chairs for 80 bucks is a really good deal. The fact that you can go into an actual store and look at what they have instead of hoping you don’t get tj mouse when you wanted Mickey mouse, is pretty legit.
Now for the cons. They were supposed to drop it off at 10am and since I paid in advance, I figured they would at least be there by 9:59. 10:15 rolls around and I’m not really worried about it because, you know, stuff happens. 10:25 comes, no phone calls, no jumper. 10:27 I call to see why my $ 80 special has not arrived. The woman who answered said they were waiting for a lady at a park and would be there in 10 minutes. I really didn’t know what to say at that point so I just gave the ok and hung up. 10:45 I’m annoyed and just when I was going to call 10:46 they finally show up.
11:05 the set up is complete and they told me they would be RIGHT back with sand bags to stabilize the jumpy since my driveway has a weird slant. Right back to me is going to grab the sand bags and coming RIGHT BACK. Once again, I set myself up for failure with my unreasonable expectations. 12:03 I call to see where the sand bags were. Once again, I’ll be there in 10 mins. Guest had already arrived and the kids were obviously wanting to jump. NOPE we have to wait for the sand bags.
After that nightmare of a set up, party went smoothly without any other speed bumps. Party was over around 6. I called at 7 to see what time they would be coming to pick everything up, no answer. 8:26 I get a call back. They said they be there in 10 mins. Ok cool. 8:42 the truck pulls in to get the stuff.
Personally, I will never use this place again. The deal was great but the stress wasn’t worth it.

My overall experience with Alexis Jumpers is great! We went to their store to check what they have and the lady that assist us was very sweet and accommodating. The weather was bad days before to my daughter’s party so I called Alexis Jumpers and they let me cancelled the jumpers that I have reserved but then when it came on the day of the party weather suddenly turned good so I called them again and within minutes they delivered and set up the jumper.
They also made my daughter’s photobooth picture frame customized and designed it as I requested. Also got a very nice piñata from them!
Check them out they have everything you need for your children’s party.
Thank you very much Alexis Jumpers for the great service!

This company is the most unprofessional company I have encountered. When I called to ask where they were, well after the agreed drop off time, they said they would get there in an hour and threatened to cancel. The jumper, tables and chairs finally arrived ½ way through our event and the staff were not apologetic what so ever. My event attendees were left standing or sitting on the ground for ½ of our event. When they finally came to pick up their equipment, which was again 2 hours late, they were extremely rude and dismissive. Please save yourself the headache and stress and go with another vendor.

They arrived 1 ½ hrs late, when i called 30 mins after the designated drop off time they said they would be there in an hour and threatened to not bring it at all because they «they had other places to be». We did not have a jumper for half of my daughters birthday party due to this. When they finally dropped it off i confirmed the pick up time 3 times yet they were still 1 ½ hrs late again and threatened to take us to court if we didnt wait until they arrived to pick it up (her birthday was at a park). HORRIBLE COMPANY all around!

They showed up an hour and a half late for our company party… I must have called them 20 times in the morning trying to figure out what happened… I got thru once in the morning and told Elizabeth that I was freaking out, our company picnic is set to start in 2 hours and I have no table, chairs, canopy or bounce house. She said she would call the guys on the delivery truck and call me right back. Well that never happened, I kept trying to call her back and she returned my calls. They finally showed up about half hour before our picnic started, needless to say we were setting up as our guests were arriving. DON“T USE THESE PEOPLE, even through their prices were good, it was not worth the aggravation or stress they caused our team.

Honestly, Alexis Jumpers is great. Their rented items are always well taken care of and clean. We have rented from them twice and both times they delivered and set up the jumper /​table/​chairs the night before the party and picked it up the day after. I asked them to accommodate this request and they had no problem with that arrangement. I just didn’t want to bother with that detail the day of the party. I hope to rent from them again this year and hope they will drive out to where we’ve moved again. I recommend them for sure.

During my experience with this company, I ended up having to call them about 30 different times throughout the day. I asked for a 10am drop off and they arrived at 11:30 because my twin nephews 1^st birthday party started at 12pm. I could not get ahold of the girl who I spoke with on the phone and It was so stressful because I had guest arriving and no tables or chairs. I gave a down payment and asked the guy to call the girl because I wasn’t able to get a hold of her. He wasn’t either. Snow machine would stop working 5 seconds into grinding the ice. I had to call to tell them to pick up and they said they would pick up next day. This was a Sunday party and I work on Monday.
I felt like I should’ve received some sort of discount considering they were an hour and a half late, broken snow cone machine and horrible customer service. The same guy who delivered, picked up. When I had questions for him during the drop off, he said he was just a neighbor and he just delivers. When he picked up everything and I refused to pay the balance, he told me he wouldn’t leave until I paid him. I told him to get the girl on the phone and I would speak to her. Once again, no one could get her on the phone. After standing outside of my house for 20 – 30 minutes, which made me very uncomfortable to the point where I wrote down his license/​make/​model, he walked up to our vehicles took pictures of our license plates and pictures of our house. About half an hour later, the girl calls me back asking why I did not pay the balance. I told her my complaints and she finally agreed that I would not be paying the balance (I guess that’s worth the 1 star). Their pricing was very good, but I would rather pay more money for a better experience.