Ace Parking Valet & Management Services

I will never use Ace parking again. I paid $ 5 to park at 707 Broadway tonight immediately and then had to drive out due to an emergency and needed to leave along with not being able to attend the ballet performance. I asked the employee #64 302 a young early 20s African American boy for a refund he just sold us not 5 minutes prior and he tells us ‘no refunds no exception have a nice day the exit is that way”. I hope all 1-​star reviews I’m going to leave on a bunch of review website is worth the $ 5. You need to teach your employee how to have compassion and know how to provide customer service.

I HATE ACE!!! If Unilocal had minus a million, Ace would get this, minus another gazillion. I can’t believe the CVPD outsourced their parking on Third Avenue to this greedy/​slimy/​nasty company!!! Got a parking ticket and appealed. It was denied. I wonder how many are forgiven? My guess is not many. We all need to know there are exceptions. We all should (in a perfect… hahaha…world) have empathy for others. But, I know there are a lot of cold hearted and horrid beings out there. Ace must employ a good deal of them. I will NEVER pay to park in an ACE lot EVER AGAIN!!! To paraphrase a Proclaimers song… I would walk 5 miles and I would walk 5 more just to not park just to not park in an Ace lot. ICK ACK YUK. Ace SUCKS.
(BTW…Those who know me, rarely hear me say suck and I can’t even believe I’m putting words like this on a public forum… But, that’s how mad I am at this avaricious company). Oh, and here’s how freaking cheap they are… The bill they sent didn’t even have perforations and no return envelope. I can’t even believe it. I don’t like reading reviews like this. I really don’t. But, this is how much I despise Ace.

I went to Panera for lunch and parked in the lot at 225 broadway, paid $ 10 (I thought) for parking and only stayed for a half an hour.
I cleaned my car that day and didn’t even think about saving my parking receipt because I didn’t expect an issue with such a simple transaction.
Next thing I know I look at my statement and I was charged $ 308, I called the office and they said without a receipt they can’t do anything, and that I probably made a mistake and put the wrong ticket in from being there another time (difficult to imagine since I’ve never been to this lot before)

This company is undoubtedly the worst corporate citizen in San Diego. If you look at other posts, you can see that in many of the locations, you need to deposit the exact amount by stuffing dollar bills into a tiny slot. If you are short even a dollar, they post a non-​payment notice on your car which is very expensive. The company is too cheap to replace these antiquated boxes with electronic machines.
Today, I parked at Horton Plaza and lost my ticket. The lost ticket fee is $ 48! This is simple gouging. This company has the nerve to try to portrait itself as a good citizen, but it is the most avaricious and uncooperative company I have encountered in over 40 years of living in the city.

Recently I stayed at the Grant Hotel in San Diego, and after getting our car and driving home I realized that items for my car were missing. I contact ACE, they had me file out numerous documents and supply information regarding my car, and in the end they were able to help me process my claim.

So not only is this parking lot still dicey, but now they decided to get even more greedy. This parking lot barely gets anyone in it as is, but it had a 7.00 early bird rate so I took the chance
Oh no longer
Ace decided to do some painting last week, and with that removed their early bird special. Now it is $ 10.00 for this tiny little lot that is still cash only. People will just end up going to the nicer lot that takes credit cards across the street. but Ace won’t care, because they own that one too
There was all of ONE car in there today. I took one look at the price, and got out of there. Lost a customer, and I’m sure with all the lots you own you will care very little.

Professional and trusted staff. Mike was great to work with. They moved 80+ sports cars for a Ferrari of San Diego event. I would highly recommend!

A friend of mine recently visited me downtown to help me get through a knee operation … drove me to the doctors office, spent the night to watch over me … and in the morning found that Ace had towed her car in the night. At first we were sure she had paid for 24hrs, and that they had jumped the gun in penalizing her. But, down there in the small print, it turned out she had only purchased a 12 hr parking pass. We have to take some of the blame on this one, but Ace probably could have been clearer on the time limit. My complaint however, is that instead of simply putting a ticket on her car for the extra 30 – 40 bucks she owed the lot, they towed her car. She had to hire a ride (I couldn’t help her being post-​op), pay $ 289 to get her car out, AND she had a ticket under the windshield of her car adding insult to injury. Seriously, $ 289. For that we could have rented a room at a nearby hotel and gotten free 24 hr parking. Or purchased two monthly passes. Placing a ticket on the car for the additional 12 – 24 hrs makes sense to me, but going straight to towing the car, knowing that the penalty is … well … downright malicious ???
I already feel that it’s an inconvenience to my friends when I invite them downtown to visit. The parking here is expensive and hard to find. Now, there’s the fear of making the tiniest slip-​up and getting towed. Thanks for making downtown so inhospitable, Ace.

This is a second time that I had parked and paid properly at the ACE lot near the Smart Corner. I was given a ticket for not paying, which I did by check and submitted proof. They still denied my claim. Then I paid with cash, and they claimed only $ 2 was submitted. After my dispute, they still want a $ 40 fee for «underpayment»
I find this established parking company to be of dubious ethics and unable to admit fault.
I suggest you avoid using ACE if possible — or only use a credit card.

I had arrived at the a airport to welcome home my husband form Afghanistan. I am also active stationed on Coronado. This was the first time for him to meet his son and I asked the valet guy if I could have 15 to grab my husband coming home while I was in uniform myself. He said sure go ahead I’ll leave the car only to come back to find a different guy at the stand and he charges Us the full rate of $ 38 when I was there 12 minutes to grab my husband. By no means do I expect a discount or free service because were both active duty, however; when I’m told it was okay by one guy and not by another and then not even get a thank you for our service is completely disrespectful. All military members do not use this company.

Our party parked at the Ace Parking facility located in Seaport Villiage on 849 West Harbor Drive. We were charged the invalidated rate despite having inserted a validated slip into the kiosk. This happened to two cars in our party. When I tried to talk to the attendant. His response was unintelligible. He shrugged his shoulders and walked away. Rather than engaging the attendant we sucked it and paid the ripoff criminal rate. Will work it out with the Credit card. Members of our party also observed the attendants casing the parking lot, looking in the back of parked cars. Rest easy and do not patronize this facility.
This place is very shady. It really soured our travel experience.

I just had a wonderful experience with Ace Parking Management. I had purchased parking for one of their lots through a 3^rd party for Comic Con, (Parking Panda) who later cancelled on me because they never had authorization to sell me the parking in the first place. I contacted Ace Parking and Jon responded right away to my issue. Jon and Jose managed to take care of me and set me up with the parking spots that I needed. They definitely went out of their way for me with customer service that you just don’t see these days and I really appreciate it.

Would give no stars if given the chance. Used their valet for a business trip to Andaz San Diego, paid $ 40. My only other option was parking 2 blocks away and i have a car full of clothing and racks for a photoshoot.
Well picked up my car a little over 12 hours later, got myself to the shoot location and my ipod was missing. The case and cord was there but my $ 300 ipod was not. NICE.
Of course I opened a claim and am filing a police report. And yes i SHOULD have removed all valuables… but i also expected honest service.
PS: My company rented 10 rooms. We are a major fashion brand and we will NEVER stay Andaz again. Shame because the hotel was beautiful.

My 85 year old mother had a medical emergency and I pulled into lot 1080 on India Street as it was close to my brother’s apartment. I quickly glanced at the bill board and it was not clear that payment was due on a holiday but I also did not have sufficient bills to pay. When I returned I got a $ 40 fine and the management of this company declined to reverse the fine despite my mother’s breathing emergency. There is also no way to contest this decision, unlike the court system in any major US system. I will avoid all Ace parking in SD from now on and the city of SD should inject some well needed competition and modern payment mechanisms for parking.

i can’t believe such a primitive and VERY expansive visitor’s parking at Vantage Pointe on 9^th ave in downtown san diego! it’s cash only and exact change! if you don’t have it none of the business around are willing to give you change.
YOU HAVE TO FIND A BETTER WAY IF YOU WANT TO TRICK UNCLE SAM!

As a visitor I was simply looking for parking to pump money into the San Diego economy. I soon found out that ACE parking owns about 90% of the parking lots. Funny thing is that the lots were 90% empty while everyone was racing around for street parking refusing to pay the ridiculous fees. When I finally found a meter to park at 45 minutes later (am not kidding), 3 cars fought 4 the same spot. Why would I visit downtown San Diego again?!

If you are in the market for Valet Services for a private event definitely reach out to Mike and Stuart at Ace Parking Valet Services. We recently had our corporate holiday event at a venue in La Jolla and the venue wasn’t quite set up to provide optimal parking accommodations but we didn’t want it to create a damper on the evening so we reached out to Mike at Ace Parking Valet Services and asked him what he could do. Their response was exceptionally timely and more than fair considering the other bids we had previously received. The actual valet they provided, Henry, was outstanding and took care of us that evening in a way that made the evening turn out superbly. We will use them again without hesitation and will recommend them to anyone for their next event.

Let me just say that Ace Parking and their employees are thieves. While my family and I were guest at the Embassy Suites in San Diego in August 2014 and while my car was valet parked (operated by Ace Parking) one of their staff members went into my car and stole my grand daughters IPad, case and other items; I know we should not have left it in the car, but honestly while unloading items for a toddler and family members we simply forgot. We noticed immediately once we arrived home (2 hours away) and starting calling the hotel and the valet, no one took responsibility. I called Hilton and filed a complaint and about 10 days later my grand daughter’s IPad was found. But not before someone from either Ace Parking or Embassy Suites in San Diego went onto the password protected device and attempted to steal my son’s personal information, it’s been a nightmare. To top it off, they called and wanted a credit card to ship it back to us. That’s right they stole it, broke into it and then wanted us to pay to have it returned. I’ve filed insurance claims provided to me by Ace Parking and just received a call stating that they thought Embassy Suites was handling it. I said the claim was with Ace Parking, and I was told «Too Bad» they blamed the hotel said it’s not their problem and DONE!
We paid $ 80.00 to valet 2 cars, $ 300.00 a night and I cannot believe how they are neglecting their customers and STEALING from them too. Shame on you!
About 2 months ago the owner contacted me off line and requested my personal contact information to (in his words) attempt to rectify. Although I was sure he was still in their system after months of calling, I responded immediately and gave him my cell number to contact me. I haven’t heard a word since.

I park in one of their lots almost everyday and pay the daily fee. It is pricy but the location is just what I need, so up until today I didn’t have many problems with them. This morning I went to park as usual, however the pay station was out of order. I called the customer service number to let them know there was an issue and hopefully resolve it. Not only did the lady I spoke with not thank me for informing them of the situation, but she never apologized and hung up on me before I could get an answer as to how to pay. All this caused me to be late for school. After this experience I am done with ACE and their awful customer service and will be finding somewhere else to park.

Ok, I’ve never had a problem with Ace, using lots all over San Diego. However, recently on Labor Day, we were going to treat ourselves to VALET PARKING AT THE SAN DIEGO AIRPORT! Seemed simple enough. Bottom line, damaging tree SAP all over the front ¾ of the Mercedes… typical from being parked under a sap tree for 3 days. Return flight Labor Day Monday evening after dark, called up the car, TIPPED even, then drove off, thinking the car just seemed dirty from sitting at the airport. No big deal, I’ll get it washed. Washed next day and then noticed all the SAP ON THE CAR. Called and got the usual excuses about «we should have made a complaint at the airport»…in the dark, for a black sedan (which is garaged). «Opened a dispute file» with their admin. who already had their canned responses ready for me.
Actually called two or three times and learned that «they have had some problems with that sap on cars thing», so the drivers «are not supposed to park cars under those trees anymore»…so I’m sure on Labor Day Weekend, there were just plenty of spots to park cars late on Friday night and this rule was surely followed. Right. Do the math. Not a smidgen of any effort to make it better, nothing. Park at your own risk people. Choose your OWN spot yourself. We thought we were treating ourselves to Valet, well, we wound up treating ourselves to a full professional wax we didn’t need before using airport valet. Unprofessional people, just makin’ a buck. Monopolies are never good for the consumer. Drivers beware, save yourself the expense and then more expense.