Access Shuttle

Things went pretty well after new ownership until my recent experience. Called several times, but only got voice mail.
After several hours, I left a message saying that using voice mail instead of any live operators was no way to run a successful shuttle service.
The owner (Josie) phoned me and said «no shuttles were available for the time I had requested.» I assume she was annoyed at me and no longer no longer wanted my business.
I called Yellow cab, which arrived exactly on time and costed about $ 10 more. Made the reservation on the internet.

This shuttle service is the best in town! Jesse and Ali are their best drivers. Always ask for them. They always take care of us both to and from downtown, always when we need to be picked up, we never have to wait and its always a fun ride. Thanks Jesse and Ali!!!

This shuttle driver was insane! He was trying to pass me from the upcoming lane and hit my car when I was turning left. The most ridiculous part is the owner called me the next day, yelling and threatening me not to go through offical insurance process. I wouldn’t trust a company run by this kind of management, and if you ride on their car, you put your life in death’s hands.

Death Cab!!! We used their service on Halloween to prevent anyone from drinking and driving, and frankly I’m not sure what would have been worse!
The driver was going between 85 and 90 mph, tailgating, answering his phone constantly, not paying attention to where he was going. It was like it was a joke. I’m all for making good time, but at what cost?! When people are placing their lives in your hands, it should be respected. Making a quick buck is worthless when you are reckless.

WORST EXPERIENCE EVER!
If you want a hassle free experience to start your journy, DON’T use these guys.
I made my reservation on line and got an email confirmation of my time/​date of pick up. I also called the day before to confirm again.
The day of, at 15 min late, I called them and they didn’t seem to have had any details of my reservation. Oh, and if your expecting courteous exchange on the phone, you’ll be better off talking to a 3^rd grade call center. The owner Janet, is not the friendliest person to talk to.
I get a call back from the driver with in 5min saying he’ll be 5min. Offcourse he’s not. His another 15min. So, all in all the shuttle finally gets here 45 min past my reservation time. Luckily I reserved just enough time for unexpected occurrences. I just didn’t expect gross incompetence.
After all that I didn’t get any apology.
I’ll never use these guys again. Don’t waste your money and have the added stress and rudeness you’ll get from them.
If Unilocal had a negative star, I would have given them a minus 1000.

I live 3 approx. miles east of the Del Mar racetrack/​fairgrounds yet the rate for San Diego airport to home was $ 10 more than rates to Cardiff (92 007) & Encinitas (92 024). According to Google maps, Cardiff & Encinitas are approx. 2 – 3 miles further from SAN than my home. So, I wrote to Access Shuttle questioning their rates. Janet Briley GM & Owner of the Access Shuttle Co., responded that fares were based on zip code, not distance. OK, so my zip code (92 091) is considered an ‘affluent’ community, which not all of us are… Does that mean we should be charged $ 10 more than zip codes that are further up the road? I think not!
BTW, the address for this Access Shuttle is not Hancock Street, it is 3519 Lowell St
San Diego CA 92 106‑1716
Tel: 619−224−6157