24 Hour Fitness

This gym is down the street from my house, so I thought why not sign up. To my disappointment, they have the worst X class instructors in all San Diego district. I have to travel to mission valley, Balboa or downtown for my classes

Definitely not the cleanest or best smelling location, but it’s a good size for what you need.
It does get crowded, especially after 6pm because everyone just got off of work or school.
There’s a good number of cardio machines, weight machines, and benches.
There’s a good variety of machines for you to choose from.
Front desk people are always friendly and positive.
They do have a swimming pool, basketball courts, and a room for classes.
You can look up the class schedules online, they are all free!
Overall, my go to spot, besides super sport on Balboa which is the best one.

Even though this location is closest to home, I tend to avoid it thanks to the pretentious meatheads that frequent here.
These meatheads never re-​rack their weights. They like to hog the equipment by spending a half hour on one weight machine while using a pair of dumbbells at the same time. If they are not using the machine, they’re sitting on the machine, spacing out. One time while I was using the lat pull, a gorilla tapped me and threw its thumb over its shoulder letting me know that it was using the machine. Dafuq? Didn’t even bother to leave a towel or something letting others know it was in use. I waited and waited till it was done but had to cut my workout short as usual because I was over it. Over this location.
Go somewhere else.

I’m actually pretty disappointed at this location. No so much the staff, they’re nice, but the other members. I go to other locations that may be further of a drive but worth the experience because they take care of the equipment. This location has lazy members. They NEVER put anything back or away and I spend more time looking for weights than I do my exercises sometimes.

SMELLS LIKE BOOTY AND ONIONS! luckily i come at crack head hours so this place isnt packed and the odor is at a minimum. If you come from 4pm to 9pm be ready to square up with people to get next on the bench or squat rack because its a free for all. Equipment is run down and stuff often broken but ya boy broke and cant afford anything else so im stuck here for a while. keep making your GAINZ PPL!

If I could give u 0 stars I would!!! I came in to try and get a membership
With a group of friends who signed up online and are members of this establishment and I had a free day pass and was denied access!!! The front desk guy Mohammed was very rude and very disrespectful and not to mention condescending telling that I could come in because there was no ppl that could sign me up and I need a membership due to insurance policy. He could of said that in a polite way however he chose to be a douche so I definitely will not a member…

Really Sad when you go to a gym expecting to use a spa. And it says day ooc TBD and Day to be fixed TBD. What kind of service is that. I haven’t been back since. Now I’m just think of asking for a refund

I love this place, great trainers, great staff. Dory is going to get me back to playing tournament golf in no time!!!

I’m used to having more space and available machines but I understand, every gym gets packed. I have gotten trained by Taylor and Priscilla. They are very amazing girls, they have a lot of knowledge about building your physical capabilities. Highly recommended.

I like this gym just fine. Plenty of parking. Super convenient location off of the highway. Most of the equipment is in great shape. Sometimes stuff isn’t put away properly but it’s hard to keep up with such a busy gym. The pool is decent and there are two saunas. Don’t complain about wifi and other things just to justify being a fat ass.

Place is pretty run down with 20 year old equipment, TVs too small to see from the cardio, no wifi to watch/​listen to your own stuff and a pool but no suit spinners so the bathroom is full of puddles. And that’s the good side.
The TRX/​Stretching station is surrounded on 3 sides by weights, walls and is too cramped to adequately stretch… and I was pretty much asked to step aside when 2 trainers had clients. Furthermore, the equipment abuts the trainer’s desks and I could clearly overhear conversations about member’s private health issues, which I’m guessing is a violation of HIPAA laws. When I brought this to the front desk’s attention and suggested moving the TRX station out on the main floor, they went and talked with the fitness manager (who couldn’t be bothered to come address a customer) and said «they’d consider it.»
I doubt it… as a long time member and one who uses about eight different 24hr gyms in the metro area, I rarely see any improvements.

I had to call 911. There was an incident involving a patron a couple of minutes ago. No staff at the front desk, no security, nobody at site; empty as far as employees. The patron was a security risk for myself and more than 4 people who he directly affected. I had to call 911. I don’t know if I am more upset at the offender or at the establishment.
Saturday October 31^st at around 12:30 am

I am writing this review based on the company itself and some if this facilities staff.
So on the company… I ended my membership on 8÷08÷2015 with a termination fee of $ 277.91. On 8÷10÷2015 I was then charged $ 29.99 and was told that would be my last payment. Then, on dates 9÷14÷2015 and 10/​11/​2015 I was charged $ 29.99. In total, being $ 89.97 charged onto my debit card and $ 277.91 on my credit card, all times the representatives on the phone telling me that it would be the last time 24 Hour Fitness would be charging me AGAIN. Do they not understand how to do their jobs?
And on the staff… On the first day I signed up, I was offered a free personal training session. They gave me a day, time and the name of the person who I would be training with. So on the day of, the trainer didn’t show up! They had me waiting for about 30 minutes until a staff member finally told me he would not be showing up. Then another staff member, named Anthony, approached me and told me to follow him to his desk to «reschedule» so I followed him. Instead, he was harassing me for about 45 minutes trying to get me to buy various personal training sessions! Even after telling him that I am not interested multiple times he kept trying to get me to purchase it. How rude.
On top of that, this gym overall is disgusting. Always packed with people, broken machines all over, pool is murky, sauna and steam room have filthy floors, very hot so they need to update their ventilation system, etc., so much to complain about this gym.
For those who are looking into joining 24 Hour Fitness, I DO NOT recommend signing up, save yourself from the horrible customer service.

I am writing in regards to my bad experienced with one of the staff at 24 Hours in College Grove name Geronimo. I was disrespected. Mr. Geronimo spoke to me in uneducated manner with a bad attitude tone. I was going to refer a friend of mine in the Navy and was basically telling my friend how great 24hours fitness is especially the one in College grove. To prove it I brought him with me to get a guess pass because he wanted to try it out first.
As we approached the front desk, I signed and ask the lady if I could get a 1 day guess pass for my friend. She have told me that she can’t do it and will have to call Mr. Geronimo. There was another customer in front of us who wanted to get a guess pass as well for his dad. Mr. Geronimo arrived and have approached the gentleman in front us and basically told him that he cant help them out with the guess pass either he pays 19.99 for one day or register him. The gentleman with his dad left disappointed. Since, I did not hear the whole conversation Mr. Geronimo with a bad attitude asking me what do I needed? I simply reply with a smile that I am trying to convice my friend to workout here and to get him a day pass. Mr. Geronimo have asked me if I was even paying attention with the conversation he had with the other customers. I said no becauee its not my business. All the sudden, Mr. Geronimo raised his tone towards me and said NO! THERES NOTHING I CAN DO HERE FOR YOU! WHEN WE WERE GIVING OUT FREE PASSES ALL OF YOU HERE WERE JUST IGNORING IT PASSING IT AND NOT EVEN PAYING ATTENTION WITH THE PASS NOW YOU GUYS WERE BUGGING ME AND ASKING FOR ONE!
I felt so disrespected by him. Never in my life that someone have raised his voice towards me in the public and in front of everyone. I understand that everyone of us will get frustrated and stressed but that should not give someone a reason to make another human being feel stupid. I was shocked and disappointed to have been treated this way.

In 2007 I puchased a lifetime policy with 24 hour fitness for $ 1020 for 1 year with the explicit intent of «locking in» a $ 49 renewal in perpetuity. This month I received a letter that my rate will be changing to $ 100 per year. The back of that agreement has solely 1 section addressing membership increases. The section reads «24 hour may increase your dues once per calendar year. The increase will be calculated at not more than 5% of your monthly dues.» This is meant for people on a month-​to month rate. As far as my contract states with 24 hour fitness my $ 49 renewal should continue.
I called College Grove for comment. I was told that the rate increase was an «annual fee» that is being used to update and maintain all of the gyms. I searched my contract for language on «annual fees.» There is none. I was told by the manager #$%^ that I «didn’t understand the difference» and was told that I had the option to not renew. I understand that, I told her, but that would negate my investment of $ 1000 at the beginning to secure this rate.
I want 24 hour fitness to acknowledge that coining a rate increase of 100% an «annual fee» is misleading.
I would like to receive my agreed upon rate of $ 49/​year (with a 5% increase if needed, per the contract) and hope that people who put so much money up front to secure a lifetime fee would have the loyalty of their organization to follow through on long-​term agreements.
Changes of long-​term agreements should not be reached arbitrarily and unilaterally especially through transfer of ownership. The members are the ones who suffer through this.

Today I witnessed a man that wanted to go to the bathroom to change his daughters diaper not be allowed by the staff here. The staff here and the management is the worse. I felt horrible for this poor man that just wanted to change his daughters diaper before the Kids Club opens at 4:00pm. You guys seriously suck, worst freaking gym staff of any gym in all of San Diego county. In what way does it bother you to let a member take this daughter to change her diaper? What’s worse is that the manager saw this and still wouldn’t let this poor man go to the freaking restroom. Way to keep your members happy. To everyone reading this, if this is how they treat a man with a baby, what will they go to you once they have your money. Screw this gym staff. Seriously. You should be ashamed.

Although this is the main gym I always go to but it’s so warned down looking. I feel like everything in this gym needs an update and remodeling done. Most of the time when I’m in there in the day I feel like there isn’t any AC turned on and it just smells like musk.
They should take out some of the bikes and ellipticles and put in more treadmills and stair masters. The employees always seems like they have nothing to do there but sit in the front desk and watch people sign in. I mean, maybe you can help wipe down the machines that people don’t clean after they sweat all over it. (Maybe it will make the place smell better?)
They did update a couple things on the machines and they added new wood to the sauna.

With PQ being my home gym for 5 years, I can’t wait until this place remodels. I love working out in clean and new gym environments, and there is nothing new about PQ. They did get new ellipticals and added a TRX rack… but overall still needs an overall fresh remodel. This is a pretty busy location and I could only pray to the gym gods to get a super sport here lol. I occasionally head over to UTC or Balboa and it’s so refreshing. Then Imperial is pretty nice as well for it being a sport. Step your game up PQ. Friendly staff though!

The group x room is so dirty: the floors and mirrors. Don’t think they ever clean this place. Trust, I’m not bougie. otherwise I wouldn’t have a membership to 24 hour but dang, do they have even a cleaning crew?
The group x instructor for insanity didn’t show up for two weeks in a row. Yikes.
It gets super packed here during peaked hours. But I guess the same applies to all the other locations.

Ghetto rude employees! I signed up for a 3-​day pass online and I wanted to transfer it to the rancho San Diego one so I called if I could do that. There was a guy who spoke to me in an uneducated manner with a bad attitude tone. Saying «well it’s up to you! I don’t know if we do that but you can go to them and ask. It’s all on you».
First of all, why are you yelling?
Second of all, why are you putting me up to blame?
Nope and nope!!!
My friend said this location usually has broken equipment and is not well kept!