Smashburger

Smashburger is always a quick go to for take out or to eat in burger place. I have never had anything that didn’t taste good, & fresh. Their Frank’s Red Hot fries are the best! I LOVE their smash sauce! Yum!!! Yes, they serve beer at this location which is awesome! Prices are very reasonable.

The service was terrible. Food was sub par. I spent thirty dollars for cold haystack onions and fried pickles. Way under staffed. The owners/​managers need to care a little more about what is being provided. Also the scraping of the metal canisters in milkshakes makes me never want to order a milkshake here out of fear of getting metal flakes in my milkshake. I would like to be contacted.

I had the spicy Baja Burger. I thought it was pretty good, not awesome. The burger was tasty, but the chipotle bun was spongy. This wasn’t a huge deal and didn’t really take away from the burger itself. I loved the jalapeños and guac. It made an average burger pretty good.
The shoestring fries are what puts this place at 4 stars. The burger by itself was 3. The fries were hot, not salty and excellent!
The service was very good. People were friendly and we got our food quickly. Pricing was pretty typical. A little over $ 6 for a big burger with lots of toppings. I wish they included fries for that price but whatever. Not a deal killer. I will return again but wouldn’t go out of my way with other, better places nearby.

Three stars becauseIm rating the service and the cleanliness of this location. I’m a fan of Smashburger… The Baja Jalepeño with a side of Smash fries is my all time favorite. The meat is always juicy and the toppings are always fresh, haven’t gone to a Smashburger where the burger was inconsistent, However this location unfortunately was very disappointing. The young woman (Alysa) at the register that took our orders needed a mega attitude adjustment. Not sure if she just didn’t care to help us or if she had other places to be, but her mood was lackluster to say the least. Upon asking her questions about the establishment she would answer in a «shrug shouldered» way or even more rudely, «I don’t know. I’m not a manager soooo…» Okay, at this point I would have just wanted to go elsewhere, but was in craving mode. After completing our meal we used the restroom facilities and both the men’s and women’s looked like they hadn’t been tended to all day (we came late afternoon). There was piss all over the floors, one clogged toilet that no one tried to fix, water wasted everywhere and the trash can was overflowing. Dang Two stars short of what the taste deserved, but makes you think what the owners are doing with this location… for there not too be many locations in the OC area we drove to this one and just was majorly disappointed. Please beware… take your food to go if you can.

Would not recommend, although we love Smashburger this location is terrible, always dirty and the help is incompetent! I’ve been at This location quite a few times and it’s always the same story, very poorly managed!

Smash burger rules, it is just great. The guy who was working there yesterday dark hair mid twenties I think he had a beard was real nice even told us they had a military discount so that was pretty good. Will be stopping by more often

Well alright! The burger was cooked great, right temperature and fixins were just right too. I ordered over the web, and my order was on time. Only thing I could see (smell) wrong is the strong smell of sewage. I think it is the common grease trap that they and next door Chipotle share. Needs to be cleaned out more often. I wouldn’t be able to sit there and eat my food, with that stank.

The service here is soooooooooooooo slow. I literally had to wait 30 minutes for one hamburger and some fries when there were only maybe one or two people ahead of me. Then when I went back to order a side of fries, it took them ANOTHER 30 min. The food is not worth the wait unless you’ve got time to kill and don’t care how long it takes to get your food.

Good burger, clean & nice experience. Long wait when I went in. Burger & fries were a bit pricey.

Great location and excellent service!
I love their veggie burger and salads and that you can modify any menu item just how you like it. My husband loves the burgers, the kids meals are also very generous, good fries.
Food came out quickly and presented nicely, prices are fair for portion size and quality, one of our favorite burger chains.

We went after a soccer game. The kids enjoyed their burgers and my salad was pretty good but the many gnats that clung to the walls was a real turn off. Not sure I will go back.

The Food was good the hamburger over cook and greasy, the fries are incredible.
Over all a ok place if you are in a hurry.

I hate to admit it, but I love burgers and Smash Burger is not my favorite.
This is my first time to Smash Burger and I live close so I was hoping it would be great! I was starved so I ordered the «Big Burger». So when the server brings the burgers out, (My wife joined me) and we couldn’t tell which was bigger I knew we had problems. The server really couldn’t tell either and on top of that when we all agreed which one was bigger it was on my wife’s bun (gluten free, yuck). So we were left to swapping buns at the table as the server wasn’t quick to offer a solution.
The ambiance inside is decent and the outside patio seating is great, but the burgers are just above OK bordering pretty good but they need to just put a second patty on it if their going to call it «Big». I want to taste the meat and cheese above all else!
I had the Smash Fries as well. (Italian Olive Oil, Rosemary and Garlic) My wife liked them more than I did.
Sorry to say I won’t be yearning to go back like I do with 5 Guys and Rider’s Club.

This is my favorite location. Great friendly staff and amazing preparation of their food. Had the mushroom Swiss with truffle butter today. simply amazing. Washed it down with a Stone Smoked Porter.

This place is awful. Please don’t waste your time. I’m a very easy to please person and this was just horrible.
Food:
Chicken sandwich– tasted like fake frozen chicken. It actually grosses me out thinking about it. Bacon burger was just ok. My boyfriend said it tasted like Wendy’s. Fries were given to use cold and old. We went at 1:30 and I’m assuming because it was after the big lunch rush they didn’t feel the need to make us fresh fries. They must have been sitting out for over an hour. We ordered the garlic Rosemary fries but we just got regular.
Service– horrible. The girl at the register with the short hair cut hates her job and its visible. Please quit if you don’t want to be there. She had low energy and wasn’t welcoming. As we were about to order she answered the phone and took a phone order. I have always thought you should serve the person in front of you not the person the phone. Shame on the owners and management for for not staffing correctly or being present. This place was ran by 4 people under the age of 21. The young boy who cleaned the tables and took the orders together was a mess. He was sweet and tried hard but needs to be trained. He was overwhelmed by everything it seemed. The kitchen seems not to care either.
All this starts from the ownership. You can tell they don’t care because there are no responses on the Unilocal page. For 2 sandwiches (no add ons) 1 French fry (served cold and plain) and 1 soda you will pay $ 20. You will be more satisfied going to Carl’s and paying $ 10. This place is trying to be trendy and charge more but the food isn’t good. I’m actually angry I chose to go. I hope this place goes out of business and maybe we will get a good burger place like Umami in the area. At least Umami serves good quality food at the right temperature for the price they charge.
I won’t ever go again.

Never going back. Called in a to go order. Arrived to pick it up and was informed it would be a few minutes… no problem… don’t mind waiting. There were only two tables occupied at the restaurant, so they weren’t busy. It took fifteen minutes for the order to be ready… again…no problem. I live 8 blocks from the restaurant… it takes four minutes to drive to my house. I arrived home and the food was cold. …stone cold. The food quality, accuracy of orders and food temp have been very inconsistent since this restaurant opened several months ago. Too many other great burger places in SC for me to continue rolling the dice at this place. Never going back.
Nuff said.

It’s not worth the Hoopla!
Despite the reviews both, negative and positive — my son and I decided to go to our local new Smashburger, here in San Clemente to see for ourselves.
I spent $ 20 on 2 bacon and cheese burgers with an order of fries and one drink. Certainly, it was not worth it.
With the name like Smashburger, you would think that it would have a smashing great taste. But, the burger meat lacked in original flavor. The burgers came open faced — my son’s burger had 3 slices of bacon that looked fresh and good. The bacon on my burger was all shriveled and all fat. Side by side, it just wasn’t fair.
Like the reviews that we read, it’s true. The Smashfries were saturated in oil. There were pools of oil on the tips of each fry. They were equivalent to a large dew drip on a leaf after a heavy, hard rain — a drip that wouldn’t let go. It just hung there.
It was not worth the money, especially while writing this review — I have had to run to the bathroom twice (flushing $ down the drain literally) and I still have a stomach ache.
I’d rather go to Burger Junkies or Biggies’s Burgers! Get more for your money, taste, and quality!
On a side note, we were there on a Saturday mid-​afternoon and they ran out of America’s favorite cheese! American cheese. Really? Who runs out of American cheese?

Let me start by saying I’m a huge fan Smashburger and I hate that I’m wasting my time writing this, but I had to say something about our terrible experience. We ordered 2 Truffle Mushroom Swiss Chicken burgers, a salad and an order of smash fries. Our salad came out with no dressing and after a few requests from the passing employees, we were able to get some dressing. Our burgers came next. Just a dry bun, chicken, onion and cheese. I immediately knew something was wrong as this is the only thing I ever order at Smashburger. I flagged down an employee and told him both our burgers were missing the truffle mayo, the arugula, and the mushroom. Being new, he said he had no idea what was supposed to come on it and I kindly explained they were both missing a few of their ingredients. He went to the kitchen window and they gave him a plate of arugula to bring to us. I explained it was also missing the truffle mayo and mushroom, hence the name. He looked confused, and my husband suggested rather than bringing out the ingredients one by one, why not take the burgers and fix them. He obliged, but we sat near the window and overheard him telling the cook that «we didn’t want to put together the burgers ourselves» and were asking for them to do it. God forbid we burden them with making the burgers we ordered. The smashfries came out next. I looked at them and couldn’t believe how much oil was in them, again hesitating to say anything because we were now labeled as difficult customers, we pointed out to the server that our fries were literally swimming in oil (see pic). We were told that it was normal for them to use that much olive oil, but again I’ve had smashfries before and have never seen them like this. So we were stuck with oily soggy fries.
Our burgers came out once again. This time missing grilled onions and the cheese was not melted. So again we had to tell them that both burgers were now missing onions. The server went to the window and we heard a back and forth convo about how «we wanted onions now», discussion about what was supposed to be on the burger, etc as if we were wrong and were being difficult. I was so infuriated by the attitude of both people that I actually got up and went to the front to reread the description and confirm the ingredients. I read them the ingredients aloud and told them we were just asking for what we ordered… didn’t think that was too much to ask. I was appalled by the attitude of the woman in the kitchen who seemed irritated and kept talking to me as if I’d ordered incorrectly. I read it right from the menu and the ingredients were clearly stated. Come to find out she in fact is the manager, Lucy. Wow, could’ve fooled me… I’ve never seen a manager behave in such a way. After all was said and done, on the 3^rd try we finally got what we ordered, but there was never any apology, an admittance that they screwed up the order, nothing, just an attitude like we’d done something wrong. My husband mentioned something about Unilocal as we were finishing and low and behold a random server came up offering a coupon for 2 free burgers next time. We kindly declined as we knew we would not be returning again. A free burger does not excuse terrible customer service or poorly prepared food. Thanks but no thanks.

Badly managed. Tried phoning order in. They don’t answer. Called repeatedly. Placed online order. Order included two bacon cheese burgers. Got home and discovered bacon cheese burgers had no bacon. Food was so-​so. Complained to corporate — no answer.
Liked this place, at first, but the novelty wore off fast. If you want a burger in San Clemente go to Biggie Burger on El Camino Real. Better prices, better food.

Hmmm k. To start, I have been to a Smashburger before. I know why people are hating.
The food is great, the portions suck! The prices are similar to Whole Foods.
SO I ordered off the kids menu because I wanted chicken tenders — I asked if I could get a larger portion because I was super hungry — the response «Sure but it will be $ 2» more — then the lady turned around & screamed «ONE EXTRA CHICKEN TENDER» — excuse me? One extra? So I’m paying $ 2 for one extra chicken strip? Ok whatever.
Anyway, there was 4 of us total. Everyone else ordered burgers. Boyfriend ordered his with fries, my dad, mom & I ordered ours with yummy onion rings. So it took awhile to get the food… whatever. So my parents get theirs first, then a few minutes later, my boyfriend gets his, but he’s missing his french fries. Then after what seems forever, I finally get mine.
How many chicken tenders did I get? TWO!!! & the smallest stack of onion rings.
After getting their attention, they apologized because there was a new person working there, and we got the rest of our food.
Bottom line? If you want an overpriced fast food place, go here. The total was $ 40 for 4 people which is ridiculous.