Restoracrete

We hired John Pla and Restoracrete to resurface our back yard and driveway concrete after seeing one of their adds in «The Home Mag.» We did a great deal of research and we looked here, on Unilocal,but there was only the one other review which was somewhat less than glowing. Sufficed to say, we are going to respectfully disagree and give Restoracrete and John 5 stars.
We set up the initial meeting with John to discuss cost, color and timing. He arrived, in person, within a day of my call and spent a great deal of time with me discussing the color scheme. (He was willing to return to discuss it in person with my wife.) John was able to fit us into the schedule within a week. There was no sales pitch and he was (and is) extremely friendly and willing to help. He explained the entire process, took measurements and had numerous samples that I was able to put down and look at in my yard. He gave me a price quote and once I decided on doing it he took my color requests and we signed a contract with the agreed upon figure. He took NO money initially and said he would collect the balance when the job was completed.
On the day of the job the crew of 4 arrived including his Crew Chief Kyle. They were extremely professional, very friendly and arrived early. I had removed the outdoor furniture and the rocks bordering our concrete but I have no doubt that they would have done this. Kyle confirmed that the entire process would take between one and three days, but thought they could be finished with the back yard in a single day and complete the detail work (mastic and anything additional) on the second day. They were exactly on target and the entire job took 2 days. We were able to go back outside and use our NEW back yard 3 days after we started. John showed up at the beginning and the end of the 1^st and 2^nd day to review the work, walk through and talk about our experience. Though John was readily available and present throughout the job, Kyle, his Crew Chief was amazing, detail oriented, knowledgable and made the entire process, easy and painless. Whats more, the finished product was amazing and worth every dollar we invested.
The crew power washed everything and then set out to place the colored bonding agent down. We chose a single color for our ground level concrete and a different, darker color, for the coping/​sitting area and fire pit. We also had them seal our flagstone in the front and back but we chose not to go with the shiny/​wet look as John pointed out that this will need to be resealed more often. This is not to say that you can’t choose to do this and he would done it for us, but we have kids and dogs that would make regular resealing more of a liability for us. They put the agent down in layers and decide whether on not additional layers are necessary. We had some old, worn concrete so it took an additional 3^rd layer of agent for the ground level but the end result was amazing.
By the second day we decided, along with John and Kyle to do a darker border around the edge of our driveway. They explained that when this takes place you do get some color mixing and some areas of inconsistency but overall it looks great. If you walk around and look very closely you can notice some blending (exactly as explained to us) but it still looks great and made the front of our house look incredible. All of the masic (the material between the concrete) was placed. The entire yard was cleaned and made to look as if they had never been there and John came to discuss the finished product. We made our payment via credit card several days later when the office staff contacted us and we could not be happier with the end result.
Though I do not know how to add photos to Unilocal,being relatively new to this, you can go to Facebook and search «Restoracrete» and see photos of the before and after and the other jobs that John and Restoracrete have done. They were a 5 star operation that gave us 5 star service and a 5 star product. I would (and have) recommended them to others and would absolutely use them again.
As a bonus, we managed to find out from Kyle that John has a turf maintenance business. (John didn’t want us to think he was trying to sell us something else and that he was focused on giving our concrete restoration his full attention). When we brought it up to John he was happy to put us in contact with that branch of his company (Synpro) and they came and did a great job getting our old turf back to new.
We loved Restoracrete and the work that John Pla did. Thanks to his Crew Chief Kyle and all of his very professional employees. 5 stars.

I hired Kyle Lewis from Restoracrete to stain my patio concrete. We just got done remodeling our backyard and I was concerned that the stain would get on the flagstone and the house/​fence stucco. Kyle seemed knowledgeable and assured us that he takes extra care in order to avoid any overspray. Kyle came with one other guy and the only masking they did was covering the flagstone stripes on our patio and also around the flagstone pillars. When he started spraying I noticed that the other guy was holding small sheets of cardboard around certain areas so I felt comfortable that they knew what they were doing.
When they were completed I went to look at the job and was extremely upset to find that the spray from the stain got on the bottom of the house, our 2 sheds and our stucco fence. There was also a few small areas that they overlooked. When I questioned Kyle he said he did the best he could and because masking tape doesn’t stick to stucco he couldn’t protect the house and fence and it was a little windy. He said he would come back to touch up the paint if necessary.
When my husband came home we tried touching up some of the areas but the paint on the house was over 5 years old and the new paint stuck out like a sore thumb. I called Kyle and explained that simply touching up the overspray wouldn’t work and we were calling a painter to come out to give us an estimate. Kyle got very defensive and said he protected as much as possible which was NOT true. His other excuse was that the sprayer blows air and that he has no control over that.
After getting an estimate to paint the house/​fence & sheds I called Kyle and left 2 messages and also texted him and got no response. I then contacted John Pla, President of Restoracrete and explained what happened and how upset I was with the job Kyle did. John was very nice and agreed to compensate me $ 200 but the paint job on my house cost me $ 1000.
The thing that is most troubling is that Kyle assured me that there would be no overspray and he failed to take responsiblity for his actions.