Pacific Pointe Management Group

Absolute nightmare renting through this management group. We were heavily screened to move in, are stellar tenants, and are sharing walls with neighbors involved in questionable activity and are running a hotel on their side of the property– random people living there at any given time, partying, screaming, etc. Pacific point is extremely aware that this is going on and has not managed the situation. We are really unhappy, but also feel sorry for the owners of the property who have entrusted this company, and paid them, to manage these units.

Wow. Suzanne Smith. She is a real piece of work. She informed us of a property that would be vacant at the end of the month. We were then asked to submit an application. In the process, I asked my agent to get involved. She then said this company doesn’t work with other agents, and hung up on him. So I sent her the application packet my agent put together (she asked me for it before my agent called her).
After my agent called her, he wrote to me to inform me that she was rude to him and said they don’t work with other real estate agents. So he wrote me back and told me to submit our packet directly to her and he would stay out of it. Well that’s when the fun began. She then said we were harassing her and that we needed to leave her alone and that she wasn’t in the office today. She then said I could complain to whomever I wanted to because she was the broker of the office and there was no one that could get her in trouble.
All we are trying to do is find a place to live. And we did everything she asked.