Enterprise Rent-A-Car

Courtney was great! She provided excellent customer service and I was in and out within minutes. Will definitely recommend!

Nicole at Enterprise was awesome. Very helpful. We were in and out of there with our rental within minutes. Very smooth transaction. Will continue to use Enterprise in the future.

For San Clemente this location is perfect on a few levels: 1) They always have availability on short notice, at least that’s our experience on last six rentals; 2) the car selection is diverse; and 3) the service is no-​hassle, professional and efficient.
In particular, Nicole G., assistant manager, is ALWAYS smiling and makes the experience nearly flawless with her professionalism and knowledge of the process, which is refreshing. Highly recommend!

It is always a pleasure renting a car at Enterprise Rent-​A-​Car in San Clemente.
Everyone is friendly and helpful. The rates are amazing. Very prompt service with regard to rides from home and back. We’re fortunate to have this team in our town.
Thanks to each of you.
Kathy S.

I have been renting cars for several years for work. I had a unique experience at this place today as I had booked a car from them but turns out since I was not carrying my ID they would rent me one. The guy in there. blonde guy whose name I didn’t catch actually got rude about the fact that I wanted to change the rental to my fathers name. I cannot believe that this guy actually told me to leave the premises by specifically stating «you should leave now dude» in front of bunch of other people. I have never been insulted the way this guy has insulted me. My next step is to reach out to management and if they can’t help me I going to their corporate to explain their behavior with customers.

On Monday October 5^th, I had to take my car into a local service shop. Previously, I patronized Enterprise in San Juan Capistrano (near the California Highway Patrol office). Due to a bad experience I had with one of their managers, I decided never to go back to that location.
A few nights before I needed the rental car, I went online to reserve a compact car at $ 30 a day. I was only going to use it for hours and then return the car when my car was ready for pick up.
I dropped my car off at the service shop and called Enterprise for a pick up and their driver showed up within 30 minutes! We get to the Enterprise and I met Courtney. Courtney is a very nice young lady who represents Enterprise very well. She wrote up my paperwork and took me out to the car to check for any damages already present on the car. The car was a Volkswagen Jetta.
When I returned the car, Courtney met me at the door. She gathered her paperwork, went out to the car to check it in. From there, she collected payment and even drove me back to the service center that repaired my car!
I must give Courtney high praise because it is rare you find people like Courtney in any business. If I was hiring employees, I would want people like Courtney. Attention Enterprise Management: Do NOT let Courtney get away. She is a rarity in todays job market! I will now be calling Enterprise San Clemente whenever I need a rental car.
Only negative about this location is the parking lot is kind of tight. Be careful as you driving into and out of this parking lot.

I’ve been a long term, repeat rental customer with this branch for years. The young teams they staff with are always friendly and eager to make for a smooth rental experience.
Comparatively if you use the website resources in advance, enterprise rates are consistently less costly than competitors.
The service and flexibility of this branch team over the years has always impressed.

My daily driver is a vintage VW and I rarely have a need to drive more than 10 miles outside town, so renting a car on the rare occasions of excessive driving over several days is the best option.
These guys are GREAT! Courteous and jovial customer service wins stars! I stopped by and asked questions first, and then made a reservation. They recommended weekly rather than daily (only 5 days), which saved me money… more stars.
Checking out the car took literally five minutes including an overview of the car. WOW! (star)
I ended up keeping the car two extra days and they had no problem extending with a short phone call.
AND…check out was just as quick! I was done in only a few minutes by smiling faces and a lovely gentleman who drove me back to my home… yep…another star.
Great experience — so glad you’re in my neighborhood!

Don’t know what’s wrong with Mike S. …he didn’t like the color of the car? OK this isn’t an airport and they don’t have hundreds of cars to choose from. It’s a local small operation not even open on Sundays with a small staff. They don’t even have time to fill up the tanks you just bring it back with appx what was in it i.e., ¼ tank or whatever. Also since it’s not an airport you only pay Calif sales tax (8%) and no concessions or facility «recovery» fees, which can amount to 50% more charges than basic rental. I’ve rented from San Clemente Enterprise several times and never had a problem. They are always professional and courteous and I highly recommend them for local OR long distance renting. Not many cars so be sure and RESERVE yours, in other words don’t show up on the spur of the moment expecting an available car. Use your brains people — that’s why God gave them to you.

I had great experience with this location. I was in a car accident about a month ago. The body shop estimated two weeks and it took about 1 month. The manager Shelby and Megan were very workable and provided great customer service to me. I recommend this place to everyone.

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Absolute horrible customer service. We rented a car online and they wanted to give us a lime green car. I wanted to upgrade and the branch manager was less than helpful. I asked to upgrade and she quoted me a price that was substantially higher than the online price. I mentioned it to her and she said then go online but your going to have to wait 3 hours. I ended up going to the San Juan Capistrano branch and received amazing customer service. I take it that She did not receive the same training. Sorry enterprise but your San Clemente branch is costing your company customers. I will not be back

What an excellent staff Enterprise SC has.
Super professional. Took good care of me and my rental needs. Upgraded me to a Mercedes without me having to ask for it, just because they understand what I need for my profession. Mark was amazing. Shuttle drivers were so nice also. Thank you again for the awesome customer service from the entire team

Hands down, the best in the business. Every time I rent from Enterprise, I am amazed with the customer service. Every company should model how these people do business. The San Clemente location is beyond wonderful with their customer service. Thank you for caring, because most people don’t!

Customer Service was good. I was disappointed that I couldn’t request a pickup upon reservation, but had to wait until one-​hour prior to my DESIRED pickup to request it. This is very inefficient, especially if you require a pickup first thing in the morning, you can only call when they open to schedule a pickup, which could be up to an hour or more after placing the call. Basically, it means that you must get the car the day before if you really only need it the next morning.

My go to place…
Great service, they have your car when you need it (a prompt call if there is a problem), fair prices. You could not ask for any more

I had to come here to rent a car while my car was getting fixed in the shop. I was hit by another car, so their insurance picked up the tab. So, this review isn’t based off of price — only service.
They picked me up in a new SUV at the car collision place pretty fast. The older gentleman driving was very friendly to talk to.
The people located at the location were very friendly as well. Michelle the manager was on top of things. She saw that the insurance had me down for a smaller car, but made sure I got a comparable car instead. Checking in and out was a relatively process.
They also gave me a ride back to my car and I did not have to wait that long.