O’Reilly Auto Parts

Shalini the store manager is always great to deal with, very helpful and polite. That’s why I am a return customer

I needed to come in today to figure out which tail light of mine was out. So I stopped at O’Reilly’s and a young woman offered to come out and watch my tail lights. She determined which one it was and told me which light bulb to purchase. I then asked her if she knew how to install the light. She came outside with me and showed me how. It turned out I needed more tools than a screwdriver. She lent me some to use. But Zayne also came out to help me to install my tail light. He helped me out a lot and was very patient with me. I am a total car noob. Without Zayne, there was no way I could have changed my tail light. Zayne is the best and this O’Reilly has great service! Highly Recommended!

I needed to find out which brake light of mine was out according to my dash indicator. So I stopped at O’Reilly’s and a young woman offered to come outside and watch my tail lights. She determined which one it was, took out the bulb for me and found the replacement in the store. Then, totally beyond the call of duty, she offered to install it for me. She had also recommended some $ 1.29 ointment to make it easier to remove next time, which she applied for me to the bulb… How is all this for spectacular service for items costing under $ 10? This is actually my 2^nd positive experience because a few months back another clerk helped remove and install a broken wind shield wiper — while he stood un-​jacketed in the rain.
I’m so impressed by the service of this store. I’m so glad we have it right here in San Carlos. Kudos to all!

Excellent customer service and friendly staffs! I have some recycle motor oils which is over the daily recycle limit. The lady (I forgot to ask her name) is super super friendly and told me she will take all the recycle motor oils for me! I love her customer service and the smile on her face!

Horrible costumer service. One of the guys that’s in there is so rude and should not be working there because he doesn’t move away from the computer. Made me waste my time by giving the wrong information of what I needed. Avoid going here.

I needed to replace a dead car battery and Shalina was very helpful in getting the right one and pointing out some additional tools to help in the process. I’ll be back for any other car parts we might need!

These guys consistently go above and beyond for their customers. I have been in here countless times, and on many of those occasions, they have even come outside and checked out my truck for me to make sure we were fixing the right things. Overall great experience every time here, always happy to give them my business!

80% great service. Can’t expect all the employees to be like that I guess. Chris was great!!! He was professional and knew his stuff. There was another Asian guy there who was nice, too. There is someone who is clueless like the other helpers said, I think that maybe the asst manager. Haven’t ran into him yet thank goodness!!! Ask for Chris! He’s great. Think the other guy is Alex or Allen? Sorry.

Alex helped me promptly, with a need for a steering wheel cover and a cushioned pad for my seat belt. Wonderful service! After the sale, he came out to the car to make sure that the steering wheel cover actually fit over the wheel.

The guys behind the counter should know what a fuse is and help me. The guy looks stoned and shouldn’t be behind the counter if he doesn’t know anything about cars. Horrible experience.

Kevin the employee suggested an item to solve my 16 year old son’s high beam problem! DID NOT & refused my son to return the item & when I called try to talk to a manager or someone in charge, after hearing my reason for calling hung up the phone! what a store & what a management? Zero Star they deserve.

What a fantastic experience. O’Reilly San Carlos just won a customer for life thanks to Nicholas Aguilar’s great customer service. I needed a new battery and was not looking forward to unhelpful and uninterested staff. Nicholas was engaging from the moment I stepped in the store. He took me systematically through the options and their benefits and saved me a lot of trouble. I doubt I’ll be buying auto parts anywhere else from now on. Well done O’Reilly for retaining a first-​class team!

The car gene completely skipped me and went straight to my brother, which makes me completely clueless about the mechanical inner workings of an automobile. Luckily, Jeremy at O’Reilly Auto Parts helped me out! I stopped in here after stalling out at Oil Changers down the road. The O.C. guys are awesome and gave me a jump and suggested that I take my car a few buildings down to have my battery checked out. It was a Friday night. I was cold. I was sick. It was the last thing I wanted to do, but I was desperate. Upon arriving at O’Reilly an associate tested my battery and discovered «Bad Battery». Ugh! That meant I needed a new battery. Now, as a mentioned before I have no idea about how cars work, but Jeremy stepped in and was able to walk me through the purchase, even finding me a deal! And after 20 minutes, the battery was installed and I was on my merry way. Yea for O’Reilly! Thank you Jeremy for installing a new battery in my car.

I came in to get a new dipstick and had to ask one if the employees to look up the type I needed for my car. This should have been easy and taken about 5 minutes. The employee kept stopping to talk and joke around with another employee. After several minutes of this — and having still not found what I was looking for because he looked up a product for an entirely different model of car than what I told him I drive — he walked away to help another customer. I waited for a minute or two, thinking he walked away because it would only take a second to help this other guy. After standing around for several more minutes while he helped this other customer, I decided to leave an go somewhere else. AutoZone was able to help me within a few minutes. O’Reilly in San Carlos on El Camino provided the worst customer service I’ve ever had.

The best thing Pep Boys ever did for me was to say they were too busy to replace my battery on a Sunday afternoon. O’Reilly was quite a bit cheaper, nicer, faster, and overall more pleasant. I will definitely return there if I’m unlucky enough to have car trouble.

Okay, so the store isn’t a big deal… it’s the service!
My mom’s car had the battery go dead and these guys were willing and able to put in the new battery on the spot in the parking lot for free! Really nice guys and made my mom feel comfortable about the whole experience.
Interestingly, there is another O’Reilly store near Hillsdale mall that wouldn’t even put the battery if I paid them. 3 miles different, but worlds apart in terms of service.
I’ll only be going here for auto parts from now on.

Came here to get a battery. To make a long story short, the staff was extremely helpful and friendly. They go the extra mile for you. I will be back for sure.

This is my pick for best auto parts store in the Belmont /​San Carlos area. The store is laid out well and doesn’t have that claustrophobic sensation I get at AutoZone or the Costco-​Like experience of Pep Boys. It’s also well staffed with guys who are friendly and knowledgeable.
My most recent trip here was to get a oil for my rear differential. I’d planned to get a leading brand (Purple Magic) but they guys at the store old me I go with a cheaper brand and it wouldn’t matter, thus saving me $ 10. Also figured I should replace my rear wiper blade. I just told them my car’s info and *boom* they grabbed it for me. I was in and out the store in 3 minutes.

Overall good prices and service… except for the manager, she could be one rude PITA. One time I asked about Kragen’s frequent customer loyalty discount and showed her the card, and the next thing I knew, I was gett’in eaten alive. WTF.
Selection could be a little meager but given the size of the store, understandable.
Would come here again for parts… just avoid mentioning anything about Kragen… or you may not make it out of the store.

I left O’Reilly’s with such a positive feeling the other day because of their amazing service and kindness and wanted to make sure it was known to others. I came in to buy wiper blades and was given straightforward and honest advice by the woman working there (can’t remember her name), not just to get me to pay the highest price.
Also Anthony was wonderful. He saw me struggling with them in the parking lot and came out and installed them for me. One was stuck and he worked diligently to get it off. Such a kind, helpful person and I so appreciate his help. This is definitely my new auto parts store. I left with faith in the kindness of my fellow humans. Thanks Anthony!!!