Marble City Company

Great service from Marble City. We were in a rush to pick up our slab and get it install for our kitchen. They provided us with great quality of work and service. Nicolette was on top and very responsive. Ben did a great job with his crew and the quality of work was great.
We will use them again for our next project.

All good — price, quality, customer service. Very happy with complex and stressful (for me) kitchen project. Here are details that may be relevant to what you’re looking for:
— I wanted an expensive man-​made Italian composite countertop but owner Andrei talked me out of it for the kitchen counter application (too hard to clean) and I’m glad he did, appreciate his honesty in this, even though Marble City is the exclusive NorCal distributor for this product.
— I then found a natural stone (limestone) slab I liked at Carmel Stone in Palo Alto, not carried by Marble City but they still gave me a good price on the fabrication and installation.
— I wanted a fancy «chiselled» edge on the limestone, requires laminating an extra strip on the edge and hand-​chiselling it so it looks like a very thick natural stone slab, will post photos when kitchen project complete, they did a BEAUTIFUL job at this, including some on-​site chiselling touch ups that finished things off well in high visibility areas.
— The templator was ultra-​professional, spent a couple of intense hours with all the right specialized tools to make sure the slabs I bought were optimally utilized; in fact, because of this there was enough extra material to do 3 stone windowsills out of the slabs. A sloppy template would not have made this possible.
— They made 2 extra trips back at no charge to fix tiny flaws I had detected that needed filling/​sanding.

Needed a small piece of Ceasarstone for a bathroom vanity top. Went to Marble City so I only paid for what I used. It took only 2 days for measurement, fabrication and installation. Very professional team!

Marble City exceeded our expectations in every way from the beginning of the relationship through the fabrication of the granite counter and installation. Every member of their talented staff was professional and the quality of their work is fantastic. Marble City is highly recommended for either commercial or residential jobs large or small. Thanks Diana and every member of the Marble City team for your attention to detail and for a beautiful counter that is the center of attention in our kitchen. Yes dear reader, it is as good as it gets and at a reasonable price!
John
Redwood City

As a fabricator and a supplier of custom products myself for over 25 years, I deal with all sorts of vendors and I was thoroughly impressed with all aspects of MC. From the initial quoting to the frank discussions we had about material yields, timing and various edge details, Diana was sharp and quick and always responsive. They use super accurate state of the art lasers for their patterns, and water jet cutting. The turnaround was super quick and their installation was fast and clean. Pricing was very competitive. Custom work can go wrong in so many ways, so easily. You really need to take note when a smooth running operation is available. We did 2 slabs worth of Caesarstone counters, 4 different tops and the fit was dead on. The place looks immaculate & these guys rock!

We went to Marble City after looking around at many places. They had the best prices and very good customer service. The person we dealt with, Diana, was always responsive to our questions and concerns. We ended up choosing a beautiful, gray countertop. Installation was second to none and the guys who did it were really nice and had good suggestions for trouble shooting a couple times during the process. After the work was done there were some small problems we encountered and they came back out to fix it each time (3 times) with no hassle. I highly recommend Marble City.

We wanted quartz contertops for our new kitchen and were attracted to Marble City by their fantastic web site. They e-​mailed me an estimate in one day. I visited the show room and found that they had more samples and better displays than anyplace else I checked. The salesman I dealt with — Scott — was terrific. In the end, we decided to get the countertop from the same company that provided our cabinets because we were running out of time and that just worked better for us. But if I’d been better organized, I would have loved to get them from Marble City.

As an interior designer, I would highly recommend Marble City. My mother (my most important client) asked me to help update her kitchen and I took a chance on Marble City after having trouble communicating with other fabricators in the area. Scott was able to give me a quote the same day. Ben came in a couple weeks later to take measurements and went over some edge details and issues we could run into. He took his time answering our questions. Their talented staff (Boris) perfectly cut the curves in the counter for the designer sinks we chose.
Due to the size of the island, there was a seam which was beautifully dealt with by the guys on staff. We ran into a few problems on my end with minor things my contractor forgot. The guys were patient while we fixed them and we couldn’t be happier.
I would use them again. And would recommend them to anyone who asked.
** Also, I have seen some reviews below about problems with moving appliances, etc. That should usually be done by you or your contractor, not your fabricator. You want the guys who are putting the countertops in to focus only on that.

We love our new granite countertop. Marble City was able to deliver us custom cut granite at a very reasonable price. Our counter is very deep in one corned and we were glad that we were able to get all of the counters cut without any seams. From the beginning of the process in looking at slabs and different colors to the final installation, our dealing with Marble City was smooth. Thanks to Todd and the Marble City team for their great service.

Todd was the sales associate who helped me. He was very new, but very helpful. The pricing was clear and reasonable. The only thing that didn’t go very smoothly was the scheduling, both the scheduling of the template cutting and the scheduling of the installation of the stone itself. As another reviewer mentioned, they deliver beautiful and quality work. The really took great care, both in the demolition of the old countertop and the installation of the new one. My countertop was installed May 2011, it still looks gorgeous.

great customer service. When my friends come in to my place and see my knew fireplace, they al ask me to give them the number of Marble City. I have tried to create my own unique design and was very innovative, and they went for it and helped me with the look and the style… it looks great!!! We used black granite (Midnight Blue or smth like that… forgot the name) Looks so good when I turn the fire on!!!

As a business owner in the construction industry I know how things need to run to be productive, i also know when pricing is on point., and when you are dealing with honest people and an honest company. Jay Hendersen and Marble City are all of the above and easy to work with. The comunication is great and the finish product is what is should be every time.

Me and my husband would like to highly recommend Marble City!!! (My sister had her kitchen done by them and highly recommended them to me and now I understand why):
1) Beautiful and quality work
2) FAST fabrication
3) Excellent communication
4) Best of all no head-​aches and great prices!
Jay and Vladimir very nice and helpful ! There team to install the granite countertops were also very nice and respectful to your home.
We love looking at our new kitchen and everyone who has seen it loves it too– THANX for the great work!

My counters were installed on 6÷15÷09. The installers did not tell me they cracked the marble while drilling a faucet hole. I noticed when I realized that I had miscounted the holes I needed. I call & Jay puts me in contact with Vladimir. He came out today 6÷17÷09 & does his best to convince me that the crack is not a crack, but a natural part of the marble. He is going to talk with the installers & ask them if they did it. What do you think they will say? I did not pay for a cracked counter. I am wishing that I had gone with Home Depot’s vender & avoid this foolish game. I will keep everyone posted on the final outcome.

Thanks a million to Jay and the team at Marble City; I highly recommend them! They did the granite counter tops for my sister’s kitchen and my kitchen too.
I had my eye on a particular granite (make sure you grab the 24“x36″ kitchen mock-​up picture and hang it from your slab to get an idea of how it will look), but after talking with Jay about my appliances, cabinetry, and flooring choices, he suggested a different granite. He was so right! The Santa Augustino looks terrific with my bamboo cabinets, white appliances, and cork floors!
Marble City has a nice showroom with lots of samples, and the «slab yard» next door. There’s no rush or pressure, all questions are answered, the contract is very straight forward, and the results are beautiful! Everyone is very professional, kind, and patient from Sales, to Templates, to Scheduling, to the Installers.
Thanks Marble City — I’ll be sending you photos to add to your book!

Very pleased with our recent experience with Marble City. They have a big selection of beautiful slabs (1 ¼ inch thick). Their prices were very competitive, and they were able to do the job quickly. We could tell throughout the process that they take a lot of pride in their work and they strive to make things perfect.

After several weeks of research for our kitchen remodel — visiting shops in Hayward, San Leandro, East Bay Area as well as San Francisco, South San Fran, Millbrae, Belmont, San Mateo & San Carlos — my last shop to visit was Marble City. Small by comparison to the shops visited but excellent selection of very thick stone and Jay Henderson provided me w/​some knowledge and insight on stone.
The whole Marble City Team communicated, communicated and communicated! The template guy to the guys in the fab shop really made easy work of a very difficult job
Very important when dealing with a ton of stone that you will be looking at everyday.
The experience was great, the thick Black Galaxy granite looks spectacular and the price was on par with the thin ¾″ stone. Thickness really shows where the sinks reveal the edge of the stone.

My wife and I picked Marble City based on a recommendation from another couple. They and several other owners in their apt complex used Marble City. After dealing with many contractors & suppliers on our home remodel, I felt these guys did a great job in customer service, communication, and product quality. I found Jay H to be friendly and not pushy. Being that I was in sales before, I appreciate the low-​key approach. Their selection online and in the store was quite good. They use the thick 1 ¼ granite which I guess is the trend now and they even held onto the slabs we picked for several months while our remodel kept having delays. The template maker came over and asked a lot of questions to make sure it was right, and the next day we picked out the arrangement of the slabs against the templates. Jay and the fabricator were there the entire time with us so it was great to have a collaborative experience to get the granite lined up and picking the best features of the slabs to show on our counter top.

In search of stone… I visited Marble City and liked what I saw. Also, Jay Henderson there is a great asset and a real help. Maybe sometimes too helpful (as in over-​selling), but a nice and knowledgeable guy. Their overall selection is somewhat limited, but they have the basic stones that would probably satisfy all but a few buyers. The critical thing to know is that Marble City is a one-​stop shop. They will do the fabrication for you, and I get the impression that that is really their bread and butter. Da Vinci Marble, down aways on Industrial in San Carlos, has a much larger selection (and tiles to boot), but they do not fabricate – they only recommend fabricators. So, bottom line (and with the caveat that I have no direct purchasing experience with them), Marble City appears to be a reasonable one-​stop shop if you’re looking for counter tops, fireplace facing, or other stone items.