Imbert & Smithers

Me and my friend went in one time to check out some guns and the first thing we noticed were the disgusting looks or disappointment coming from these people’s ugly mugs. we can tell that they did not want to help us. it felt as if we had stepped into southern all white café or something of that nature.smfh. Once we finally got help we asked about this huge revolver that they had behind the counter and the firs thing that came out of this nasty pale lady’s mouth was «oh yea you can kill allot of people with that» me and my friend looked at each other like wtf? That was some random racist a$$ sh! t. we had enough of it and just decided to leave that POS place. never again and I hope this business gets shutdown.

I sold Imbert & Smithers an old collectible of my dad’s before we moved out of state. I’d like to personally thank Roger for tracking me down, when we had a little account mix up and I became hard to find after I moved out of state. I appreciate your time and effort! You guys are true professionals. Mahalo!

Even though it’s a gun shop there still should be quality service, I guess they don’t want to be in business for too much longer. called the shop to ask a question and instead of talking with someone I get to over hear an inappropriate conversation so I hung up. Called a second time and the guy was a douche bag. The sign says «we buy guns» so I called to ask if they can do a little switch a rue with a few of my nice lightly used gun cases for one of theirs, one I’ve been looking for. The guy who works there said «its not like u buy and apple and bring it back to the store» well smart guy, my cases aren’t organic first off and it did sound like he would make the switch with me but acted like a douch. His loss!

Great helpful staff, today was my second time there and they always seem to have what I’m looking for. They also have a nice selection of fire arms and accessories on all levels. You don’t find too many shops that carry the odds and ends in this area.

Good selection but staff is very unfriendly and arrogant. You get the feeling they think they are ‘holier than thou’, standing up for all of America by operating a gun store in California. Wake up guys… you are running a business and need to show respect for your customers. I’d rather spend my money elsewhere.

I know it’s a gun shop but even for a gun shop the staff is very rude and inconsiderate. Definitely didn’t meet even my low expectations

Shop with a purpose. Walk up and ask for help, ask lots of meaningful questions. Staff is very serious, that’s their seasoning to your experience. What more do you want.

After purchasing a bulk of my guns from this store, I’d say I’m a regular. The staff are extremely knowledgeable but I can definitely see where some of the more negative reviews come from regarding the attitude of some of the employees. The ammo is as expensive as you’d expect for a mom and pop shop but definitely a go-​to place for anything fun related. a truly experienced and trustworthy bunch of people.

Excellent service! Very fast for PPT and a great selection of products. Would definitely come back.

Been to Imbert & Smithers plenty of times, bought most of my used guns from them. Roger is my go to guy and his knowledge is like Google itself.
They got new and used guns. If they don’t have it, they can order. I like older historical guns and they always got a gem or two in the shop. Check often. Great selection for hunting especially shotguns. Not really a «Tactical» spot (there’s plenty of those type of shops around).
Most of the customers are regulars and everyone is friendly and good for a chat. Their filing system is a little outdated but like NYC waste system it works so no complaints so far from me.
Parking is easy, if you need something rare or before you head to a trip or the range they will have what you need.

Very impressive collection of long guns and accessories. The long guns range from a variety of ARs, hunting rifles, shotguns, and C&R rifles.
Just come in with some simple common sense and courtesy. Ask before you handle any of the firearms on the racks, wait for your turn, etc. I’ve never had a bad customer service experience here
Prices on the firearms are on the high side, but the wide variety of accessories in the shop are fairly priced. I’ve picked up some nice pistol cases here for less than internet prices.
Easy parking and conveniently located off El Camino to boot.

I stopped in today for some information on a couple of guns I was interested in.
Spoke to Dave.
Super guy extremely knowledgable and very professional. He suggested a few more options for my application.
These guys just earned a customer!
This is a real gun store. Everything they have is top of the line and well stocked.
I can see why a few people might be put off. If you go into a business and don’t act respectful and need to be coddled to make yourself feel better. You may want to think why your there… It’s a life and death proposition when you decide to purchase a weapon for hunting or self defense. Treat the purveyors accordingly and you’ll go further. Just my thought

Good for guns and ammo.
Sucks for fishing gear. 5 light poles. Few different line packages. Couple weights. They have lures from 1995?!? Show how little their inventory moves for fishing.
Gave 3 stars for their guns. Fishing equipment would be zero.

I would give ZERO stars if I could. I entered the store last Friday, told them I inherited an early A5 Shotgun. I told them I wanted to have it completely disassembled and cleaned and made sure all is good so I can shoot it. The owner and Alex said $ 40. I entered today with 3 shot guns to have them all done. A big guy (Beard, black haird, about 55 years old) who works on the guns was out front and looked at my A5 and said $ 100. I told him the owner and Alex told me $ 40 for complete tear down. He said take it or go somewhere else. I then asked how much it would cost to do the same with my two pump shotguns. He said $ 55 each. I had planned on leaving my guns with them since I was there, and would look elsewhere for any future work.
As I was waiting with my 2 young daughters, to look at a 22 rifle for them that was behind the counter on the right side, Alex was changing a scope on a customers rifle on the same counter, he asks me if there was something I could help him with. I only got the words, YES COULD I SEE, he then rudely interrupted me and said without looking up at me, and in a extremely rude manor said «I’M BUSY!!» I said, «Excuse me, did you just ask me if you could help me and then rudely interrupt me and say your busy.» He said Yes! I told him he was extremely rude. He then replied, «Yes I’m rude!» (The only people who were anywhere in the vicinity were my daughters, Alex, and the customer). No one else could nor did hear what was being said by myself or Alex.
I went over to the counter where a nice woman was working, I asked her for a card and the owners name. She have it to me and asked if anything was wrong. I told her Alex was extremely rude and I would be talking to the owner about it. She apologized several times. As I was leaving the Big Guy rudely yelled out, «There’s two sides to a story!» I returned to the counter and told them to give me my 3 shotguns back. I told them I would never do business with anyone who treats their customers like crap.
This shop will never make a dime off me! I HIGHLY recommend you go to ANY other shop.

The employees here are a bunch of jerks. My father, who lives in san carlos, went in looking for a revolver for home protection — and the guy behind the counter pretty much threw a pamphlet at him and told him to take a handgun safety course and then come back whenever. The employee did his best to make my father feel like an idiot because he was not familiar with a particular firearm.
Get over yourselves guys — you run a business just like any other. It just so happens you sell a potentially dangerous product.
I had a similar experience to other commenters — in that I was followed around the store — met with countless dirty looks — and made to feel uncomfortable — probably because I have 2 half sleeves. (One tattoo being the constitution and I am also a member of the NRA) I was only there with my friend so he could get his handgun safety cert.
These guys sell overpriced items and try to make you feel like a criminal. GO ANYWHERE else — the extra drive is worth not dealing with a bunch of punks with no soul.

I’ve purchased my hunting rifle hear, bought odds and ends, and had gun smith work done on a few of my firearms and air rifles here. I enjoy the friendly and straightforward staff. They will tell it to you as it is and won’t fluff it up. I like the used firearm selection to be honest– keeping an eye out for a good deal. Pricing on accessories and scopes is typical retail, but the firearms and gun smithing I have found I am getting good deals on. I couldn’t ask for more from a gun store and so far I’ve always have a great experience coming in the door.

I know it’s a stereotype that gun shop employees are going to be rude and douchey, but it seems like this shop tries REALLY hard to fulfill that role. I’m no stranger to those types either.
Four employees behind the counter, one helping another customer. I walk up, making eye contact with all of them, and I’m not approached or even greeted. I ask about some help getting my muzzle brake on my AR. He tells me the gunsmith is out and is backed up, and won’t be able to help me for a few months. Months. For a muzzle brake.
Okay, fine. Maybe they’re that busy.
So while I’m there, I decide to take a look at their glocks, as I’m in the market. The employee seems almost annoyed that I’m asking for help and after he lays it out on the table is just rolling his eyes around the room.
At that point, I’m just in awe of how bad the experience was. Just thanked them for their time and left.
This is one case of being able to judge a book by its cover. Shitty looking storefront, shitty business practice.
Drive a few miles north or south and find a different shop.

I wish I can give this place zero stars. I went in with a buddy of mine and no one greeted us or anything. Then as we were looking around we were being followed by one of the workers. Then the next two customers who walked in they asked them if they needed help, that whatever questions they had just ask. Keep in mind that the two customers were white and me and my buddy are brown. We just left. Peninsula Guns and Tactical in San Bruno is waaaaay better.

I have been here a few time and it has been a good experience. They are a little expensive but the staff has always been helpful and willing to answer any questions. The shop itself has a nice mixed selection of products.
I will keep going back.

One of the best local gun stores you can go to. Worth the trip if you are located elsewhere.
The Internet is full of deals and sales always going on but this store destroyed the savings and I walked out of the door that day.
Why waste time shopping online guessing when you an go in and talk with someone who knows the ins and outs of everything and then offer you a way better price than what online can offer and possibly give you a better deal on an open box or clearance item. Plus I’m too of that make you certain you bought the right thing.
I was not forced to buy to asked I was given information and then told they would save me money. Which was way more that I imagined just walking in the store (usually the store has to mess up or an issue arises before the type of service I received today was given) wish every store I went in was like this.
Thanks guys. I’ll enjoy my Nikon m-​233 and mount and recommend you to everyone looking for parts, guns, ammo, and expert opinions.