Home Consignment Center

Love these stores. This one is a bit smaller than the one in Los Gatos/​San Jose, but the people are super nice and helpful!

We came here this past Sunday just wanting to brouse & were in love with some padio sets & other indoor furniture; I fell in love with a massage chair. While we did not buy anything, if we ever need anything that has been gently used, we will come here. The prices are right, store clean, & service friendly. Keep up the good work guys/.

What happened to this place??? Too bad. I’m speaking from the perspective of the seller — not a buyer for this review. I use to bring items here and the management was reasonable and worked with me on pricing. This time, I worked with a lady who was nice enough until a woman who I guess is the manager and had ATTITUDE comes out and starts cutting prices further and stating that a Restoration Hardware piece can’t be priced at over $ 300 bc she use to manage there and knows it was never that much. Restoration Hardware, really that is not true!!! Then my 6 chairs get cut down for being «shabby chic» and marked to a low price. I agree to their price so I don’t have to load up my car again. Then I find out they sold my chairs within a week and a half at the most and marked them down further without asking me about it. I call in to find this out and am told «the contract states HC can mark down up to a certain % at their discretion». Beware of this when agreeing to sell there. They need nicer management who acts like they care instead of having attitude to mark your items to nothing (and I wasn’t being unreasonable when asking about pricing). This place has gone down hill.

Nice enough store and sales folks. No pressure to buy anything unlike normal furniture stores and you can find some great steals.
The low-​rating is for their use of Robin’s Relocations for delivery. Half showed up in the morning and they forgot the other half (the couch) at the store. This cost my family and I a full-​day of waiting around for our delivery, which never came (almost like waiting for Comcast). The delivery is expensive and you’re better off getting a U-​haul or some other delivery company on your own.

If I could give this shop a MINUS SCORE – I would certainly would do that! Look at all the negative feedbacks. There is a reason!
Beware before you buy! The MANAGER is very unscrupulous and deceptive! They kept a furniture set on hold for me for a day and while on hold they took another offer and hold on the same item. I returned to the store the same day of my hold to pay for the items but the store had already closed. I called them as soon as they opened the next morning and told them I was coming down to pay for the furniture. The manager told me they had sold the item to another customer who they had taken a second offer from!!! This was 15 minutes after they had opened – 10:15AM– I believe they sold the items from under me while the store was still opened the day before!!! — If this was not the case then how could she have sold the items as soon as she opened the shop at 10:00AM ??? I asked why she hadn’t called me to inform me they had taken a second offer behind mine and tell me I needed to come pay for the items or they would sell to the other party. THIS WAS THE ETHICAL thing to do!!! I was the one who was first in line to purchase the items – 0not the people who left a second offer! lThis manager has no integrity or sense of right and wrong. The owners of this business should know how their manager deals with her customers!!!
I told the manager that she needed to call the second people and tell them she had made a mistake and that the items were sold to the person who had them on hold – that being ME!!! She said — - «I don’t call customers to tell them there is a second offer on the item they had me hold». The ethical thing to do was have one of her employees call me and inform me I needed to come pay for the items or they would have to sell to the other people – they did not have the right to sell the items with me still have those items «on-​hold».
The owners of this business need to know this is how their manager does business. I wonder how the manager can sleep at night knowing how deceptive and dishonest she is?

It is unfortunate that some of the people at this store is so rude and dishonest. I look at two pieces of furniture and was told I could leave a twenty four hour hold on the two pieces. Within that time period I called back to come in to pick-​up my holds, to my surprise the desk price went from $ 599 to $ 899 for not reason, and the woman I spoke to over the phone was very nasty and rude and the would not honor the original hold price. They were dishonest and very rude.

This place is HUGE, but sadly there were not many items here that fit my taste. I was looking for a bedroom set or items that would coordinate (dresser, nightstand, chest of drawers). There were lots of pieces here, but many of them seemed cheap and low quality. But there were a few gems here too The items here seem much more «well-​loved» and well-​used compared to the items I’ve seen at other consignment stores. Pricing here seems fair for the most part. I will probably be back here in the future for one thing or another.

Items used to be priced to move, but about six months ago, there was a markup of about 25% across the board. The new pricing tier brings the store from an impulse-​buy mecca down to another ho-​hum second-​hand furniture store with inflated price tags. It shows when they have pieces gathering dust whereas before, they’d have brand new inventory almost every month.

Rarely have I had an experience as horrible as our two interactions with the Home Consignment Center. We have twice brought in photos of furniture to consign and were both times treated in a highly condescending, rude, and abrupt manner. The two ladies we spoke with acted as though they were insulted by our presence. I can’t remember that ever happening to me before in any other situation. I would have been fine being told no in a polite and friendly way, but this did not happen — two separate times.
Perhaps ironically, two of the items we were interested in consigning are a craftsman love seat and sofa that we purchased from the Mountain View location of the Home Consignment Center two years ago that we no longer need that are attractive and still in very good condition. Needless to say, we will never do business with this store again.

Great inventory, really unstable staff. One day they were friendly, the next day they were completely rude and yelled at us. Really hit or miss place.

We have bought several things here (and at their former San Mateo location) over the past five years. We LOVE the one-​in-​a-​million stainless steel and wood breakfast table that we bought there! And contrary to what many other reviewers have said, we have not had a bad experience with their customer service. We drop into their store periodically to see what they have and will continue to do so.

Unfortunately, my experience with this business was extremely rude and unprofessional. I emailed photos of some furniture. I received a voicemail saying that one piece was acceptable with a price and the other piece was not in good enough condition.
However, I couldn’t understand the name of the person who left the message, so I called and asked. The woman who answered said she would get back to me. She returned her call — and said her name so quickly that I couldn’t understand — and said my furniture was in poor condition and they weren’t interested.
So, of course, I called back to see what happened. She was VERY abrupt and RUDE. She said, «I LEFT you a voicemail telling you we weren’t interested.»
When I asked her for a reason so I could understand for future use and because the one piece they said they would take was now being rejected, she just said, «We reviewed your photos and your furniture is in terrible condition and we’re not interested.»
One piece is in absolutely perfect condition. The other has two blemishes on it, so I could understand that one being rejected.
I explained that I had been invited to sell the one piece previously; She just brushed me off and said they weren’t interested and that they’re a style that they’re not interested in selling.
Seemed pretty obvious to me that either she looked at someone else’s photos or had no clue about my furniture.
Even so, the tone of voice was offensive and unnecessary. We WERE customers, buying items in their store over the years. Trust me. NEVER AGAIN.

I’ve always found interesting and unusual pieces here, so I enjoy it as a buyer. Prices aren’t cheap but neither is the product… they have mostly high quality furniture in good condition. The reasons to go here are for variety and to pay less than half the retail new price.
But the selling experience was a disappointment. I wanted to change out some of my own furniture and put several things there on consignment. The communication around consigning there was sparse, documentation sparser (if that’s a word), and list prices lower than their initial quote. Staff is friendly and seem honest though.

Giving this place two stars because I have found some good furniture made out of real wood instead of the Ikea crap mix fake wood.
BUT if you sell something beware! Sold something about five weeks ago and I’m still waiting for payment. However, the store got their payment right away. Doesn’t make sense but just its a way to hold onto your money, make some interest and than give it to you. Very savvy technique but now I’m letting everyone and will NEVER sell another item here ever again.
Everyone — sell your stuff on Craigslist! Not worth hauling your stuff over there to get ripped off after.

Quite pricey for things you’ll have to refinish.

I have never had such a poor customer service experience in my life.
I bought two couches last year. One was damaged when it arrived, which they discounted by $ 100, but never offered a replacement. This however was not the problem.
My problem is with the new manager.
The short background of this is that I went in about 10 months after purchasing the couch (a couch I never use) to let them know the zipper was broken, and to see if there was something that they could do. A helpful male floor rep said ‘no problem, I remember you, we will get you a new cushion right away!’. A month passed, and nothing. I called back, and they took a message, and said they would get back to me. Well, no one ever did, and before I could go back in, my father died. I was consumed with family affairs for months. Finally when things calmed down, I called back, and they said they had no record of my purchase. So I requested the manager call me so hopefully we could get this wrapped up.
Unfortunately, she is the worst customer service rep I have ever encountered, and I train office managers, and executive administrators for a living. She is not helpful, but worse off, she interrupts, corrects, and LAUGHED at me when I was trying to address the problem. She told me there was nothing they could do because it has been so long, and accused me of lying to one of her employees. She wouldn’t even put me in contact with the manufacturer so I could pay for a new one.
I will be escalating my complaints to the stores owner, and the BBB. In the meantime I encourage you to avoid the Home Consignment Center in San Carlos at all costs.

I would not waste my time getting involved with this store on any level. Not only is the merchandise sub-​par, but the staff is rather unprofessional and rude.
I have inquired previously about purchasing at this location, only to be presented with snobbery and an attitude which would suggest I may not be able to afford their pieces… Untrue.
I then, much later after trying to forget the last incident, approached them with high quality antiques. Via email, the response lacked a professional (and grammatically accurate) approach to rejecting my pieces.
Honestly, I feel this company needs to improve not only their customer service but also their approach to such needs.
There are far better places to work with as a buyer or seller for them to treat people with such distain.

I am torn between 3 stars and 4 stars. You can definitely find some funky things. But, you should also know your prices. I bought an awesome dresser and a nice little couch rolling computer stand for at or below value. However, some of their other merchandise was priced same as new for used furniture. They had 2 couches and a bunk bed available new at Costco for the same price. They also had an IKEA bunk bed which was more expensive then what you would pay for a new, unscratched bunk bed at IKEA.
Know your comparables before you buy. But, if you’re bored with all furniture selling the exact same thing, you can find some unique treasures here.
Service has always been fine (not really helpful, but definitely never rude) so don’t know what people are complaining about in their 1-​star reviews. Maybe they were rude and the staff reciprocated?

Agree with previous reviewers about service. My oh my, there’s no reason to be so rude.
Inquired about some jewelry I saw there and was shocked at the response. Important for people selling their stuff there to know. Why not just sell through Craigslist?

Reasonably priced items all in one place rather than searching craigslist for hours and emailing with no response. They carry a lot of new items from stagers and stores. I have been coming here for
or years and the new location in San Carlos is huge! I truly believe in a green lifestyle and you don’t need to sacrifice style in your home to be green. I bought two leather sofas here for $ 850. I originally saw them at Macy’s Milan collection for almost $ 4000 with tax!!! My style ranges from hotel chic to mid century modern and everything in between. Recently I bought a beautiful china cabinet from the 1950’s-60’s with tax $ 750. This would have been 1500 at an antique store easily. What you get here is quality pieces that personally, I can’t afford new. I have also sold many items here. The 50% profit is fine because I get my new piece in and don’t need to store the old one.
Thank you for such a great home store.