Foot Locker

This review is for the Footlocker store next to Claire’s inside Tanforan mall.
I called prior to coming in and asked whoever picked up the phone on where Footlocker was located near the mall, to find a parking spot that is somewhat nearer and is an easier walk since it was almost around 8:20pm.
The lady who picked up the phone was not even courteous enough to tell me that I will be put on hold but instead immediately put me on hold. I was saying «hello, hello» repeatedly. I know that the line was still connected as I could hear sounds on the background.
When we arrived inside the mall I purposely left my phone on, I was already on hold for 10 minutes when I walked inside the store. No customers, just a lady by the register. I then told her «I am still on hold with you on the phone” — then showed her the phone. She was not apologetic at all, claiming that it was so busy. Really? busy? 10 minutes ago? — it was only me and my 7 year old daughter who were there, even my daughter commented, «there’s no one here».
The lady then introduced herself as L. T.
I told her that I was there to pick up an online order that I HAD ALREADY PAID FOR. Ms. L.T. had a very cold and rude demeanor and was seemed to be busy with her shoeboxes than assist her only 2 customers, me and my daughter. I even asked for the manager but she just shrugged and said, «She’s not here». Her demeanor was cold as the weather we’ve been having lately.
With the bad customer service received, I didn’t take the shoes that were supposed to be a present for my nephew, whom he’s dying to have.
The ice princess then went to process the transaction return without batting an eyelash and seemed not to care that Footlocker just lost a customer.
Horrible service!

Foot Locker (Tanforan) — the employees here are pretty friendly and they always greet everyone. They should have more sales though!

The customer service has gotten a little better, and a little I mean one star. You get greeted ³⁄₁₀ of the times you’re there. The manager isn’t friendly at all, I don’t know how he got his job in customer service with his flavorless attitude. Seriously act like you enjoy your job, just a little.

This is for the kid’s section.
A small selection for the kiddies but I was able to find some new kicks for my kiddies. Unfortunately they didn’t have the sizes for my older one so I had to order them to be delivered to the house which was fine.
Workers were attentive and helpful in assisting us which is a plus.

The guys that work here were extremely nice on the big christmas release day. They were calm and orderly and I had no issues picking up my shoes. Thumbs up to the guys on the last size 7! Thanks!

I know I am being too generous but there was a young lady that helped me get a couple of running shoes for the winter, she was nice and helpful and honest about her pricing. I became a customer member at Footlocker and been going back there since!

i was just browsing around and found this really cool item called «Force Fields-​Toe box de-​creasers.» they’re supposed to «protect your sneakers from creasing and wear… keep them looking brand new…» i posted a picture. they were like $ 10 a pair. im a sneakerhoar. so i almost bought 5 of these and almost spent $ 50. then i thought to myself «what if they don’t work?» so i put the rest back and just bought one. i’m gonna use them on my dunks since some dunks crease so easily. but if they DO work, i might need over 50 of these! its a pretty good idea. i wish someone thought of this years ago! if i like them, now i know where to buy them…

The people here are all pretty nice. They approach me for help when I’m browsing, but don’t attack you. When I ask a question they can usually answer it. And my boyfriend and I were able to find shoes in his size there– which is really hard, because he’s anywhere from a 15 to a 16!
Also, I needed to grab a pair of pink shoe laces for some Etnies I just bought through my job. They had them, and were on sale for $ 0.50, from $ 2.50. Awesome :-)!
This Foot Locker is great. I def. reccomend it.