European Wax Center

I had an appointment today for a Leg wax and paid $ 68 .Im disappointed that I had to come home and finish waxing myself. I brought it to the attention of the lady that there were hairs left and she said oh no that’s just wax. The lady’s name was Ebony she really didn’t talk much and was in a hurry to finish. I don’t understand why they will charge you if you’re late but I had to wait an extra 15 minutes today when I was there on time I’m giving a one star because the music was good in the background. the front desk was very rude not very friendly and they kept wanting to upsale
I don’t usually like to leave a bad review but I am so upset that I have to pay for a job that wasn’t done well

UPDATE!!!
I’ve been to/​tried other locations before, but this is STILL my go-​to spot! Reason being is my wax specialist, Phuong! While she was gone on maternity leave, I was super sad, cause no one has the same technique she does… Honestly, she’s the reason why I go out of my way to San Bruno. If it wasn’t for her, I’d probably go to the Westlake or Gellert location. With everything aside, I can’t find any flaw of why I would leave this location. Even though she was gone for a little over three months, she still hasn’t lost her touch. She’s still super quick at what she does. Another reason for traveling all the way to San Bruno is that she has become such a good friend. She still does small talk and we’re always trying to play catch up with the 15 minutes we have together, lol.
Anyways, if you’re looking for an excellent wax specialist who knows what she’s doing, go to this location and request to see Phuong! She’s the best and I ALWAYS recommend her to everyone (even if they’ve been waxed at other locations before).

Wanted to write another wonderful review for Wendy! I wouldn’t want any other waxer she does the most professional job. Thank you Wendy!

Love this place! They’re always so welcoming and cheerful. I’m very indecisive and I make appointments for me and my aunt. So schedules get crazy and I often reschedule. But they are ALWAYS very accommodating. My aunt and I insist on seeing Phuong for our waxes. She’s efficient, fast and it’s over before we know it because we catch up on life the entire time! If you’re a first timer, she’s your girl. And you’ll be going back every time after that!

Absolutely Phuong!!! When I see her it always feels like you’re seeing an old friend and have soooo much to catch up on. It’s also good distraction too since she’s waxing my ! Go check it out, ask for Phuong, and you’ll see exactly what I’m talking about.

AMAZING! If you are nervous to try waxing or wanting to try a new location on your body Phuong is the one to see. She is so good at making you feel comfortable and works with you to give you one of the best experiences. She has been my waxer now for over a year, and I couldn’t be more happy. She is super quick and efficient and when you’re in the room with her she distracts you with good conversation and knowledge. You can tell she takes her job seriously and loves to have good relationships with her clients. I’m glad to say she is not only an amazing waxer but also now a good friend to me. I would recommend her for life, and I will definitely follow you if you ever try to leave =)

Best place to get your bikini wax done. Clean place with helpful staff. Giving this place 5 star to this place just because of WENDY. She is the best. I am hairy and every-​time she does it for me it doesnt pain at all. SShe is very gentle, nice, quick and friendly. Hands up for Wendy.

I’ve been coming to this location for over 2 years now and I’ve had my share of interesting experiences. After 3 different estheticians I have found the one! I cannot rave enough about Wendy. My original waxer moved on and I was so terrified to go through another episode of Brazilian tryouts.
Thank goodness I have Wendy, not only is she professional in every aspect, she makes you feel extremely comfortable, takes her time, checks in with you during the process, and as a bonus she has a great personality! She handles both my Brazilian and Eyebrows, she’s truly a professional in her craft.
So far I have referred a family member and friend to her, and they both adore her. As long as Wendy is around I’ll be around too, can’t let a good one go!

Stephanie is AMAAAAAAAAZING! I am an aesthetician myself and this woman knows her stuff! Not only is her knowledge on point but her technique is OUTSTANDING! Not to mention she is funny as hell!!! Thank you Stephanie for being your fabulous self! I love this place as a business they make it a great experience.
Just a side note… I noticed a woman left a bad review recently for Stephanie… Let’s just say this woman was NOT POLITE! I was walking by the room on my way to the restroom while I was waiting for Stephanie and heard this YUKTI G.!! What a YUCK YUCK lady (I use that word loosely) talking soooo rudely to Stepanie! I don’t blame you Stephanie for walking out on her! Karma will find you … No matter what rock you crawled out from under. You get what you give in life…

«Waxing is never pain-​free but when Wendy does it I can bare it and she does a wonderful job.»
Wendy is my favorite! I go to her for my eyebrows and my Brazilians.
She made the entire experience completely painless and very neat and cleaned up.

Ive been coming here for a couple months now and tried different waxers they were all very friendly and attentive but the one that won me over was Stephanie. She was so friendly, fun, and just made me feel so comfortable. She always makes sure her work is perfect and i really appreciate that! She is my go to person now and i wouldnt trade her for anyone! I highly recommend her. Shes the best! :)

Been going to EWC for the past 4 years, and have had hit or miss experiences. I have a yearly pass right now, but will probably not be renewing once I’m done. There are many other waxing companies you can go to with similar prices, but receive much better customer service.
Over the past 4 years, I’ve been to many EWC locations around the Bay Area, but service at San Bruno has been the worst, without a doubt. My second and final visit to EWC San Bruno was with waxer Stephanie. She was full of attitude, her waxing techniques were painful, and she actually stopped waxing about 3 minutes in. Ultimately finished with another waxer who knew a thing or two about customer service and did a decent job.
Will not be returning to this location.

This review is for Stephanie! I have been waxing for a few years and have had a couple bad experiences over the past. Not so much with attitude ever but with quality of the service. Once I met Stephanie I am happy to say I found my waxer for life! She is the sweetest. I was told to request her by one of my best friends who got her by chance and was in love as well. Stephanie is gentle and has the most bubbly personality. We always has something to talk about. I usually dread getting waxed but I actually look forward to it after meeting my beloved Stephanie. I get excited to chat with her because we have built a relationship beyond just my wax specialist. I have never had someone take the time that she does to make sure she gives you the best wax possible. She is so thorough and takes her time. To me that is so important! At the wax center they are on a timer, to get you in and out in 15 minutes. If Stephanie ever has to spend a few extra minutes on me she always does which I appreciate a lot! It’s not fun leaving with a patch of hair like I have by some of the other waxers at the wax center. If you are looking for someone consistent and a true pleasure to talk with who makes your experience go by fast and pain free then Stephanie is your girl! I have sent so many friends and co workers her direction and everyone absolutely loves her. You will be happy you booked your wax with her.
Xoxo
Tori

They don’t do it right. They’re always in a hurry. Their main goal it just to get rid of the hair. After few days you’ll have ingrown hairs. They don’t really take care of your skin. I’d rather pay more and go to San Francisco (Best Brazilian Wax by Carla Martin’s — never had any single ingrown hair with her) than go back here again. I tried EWC because it’s a few blocks away from my work. Big mistake.
I can do a better job waxing my underarms than them/​her.

My rating is more of a 3.5, but the fact that I am comfortable coming back made me go to 4 stars instead of 3. After moving up from L.A. where my personal favorite Queen Been Salon & Spa was much more of a relaxing spa environment, they made a point of getting to know clients, and their rates were more competitive (being in Los Angeles), I’m satisfied enough with European Wax Center.
My first experience here with Amy for Brazilian was fine, my second experience with Tia for Brazilian was AWFUL; however, I was afraid to try yet another new wax place, so I decided to come back to see Amy and have been happy with her since. European Wax Center uses hard wax which I find can be more painful, though I tend to notice fewer ingrowns. I now come regularly for underarm and highly recommend.
PROS:
— The ladies at the front are lovely and welcoming.
— I love wax specialist Amy who I trust with Brazilian. She’s super friendly, professional, and does her best to make the experience as painless as possible!
— When you book online and live in the area, your first wax service is free or discounted.
— Clean environment! (Though it does feel more like a sterile center than a spa)
CONS:
— Online booking is easy, but if you want to change/​cancel your appointment you have to call which I find inefficient.
— I’m not the only one who avoids wax specialist Tia — if she’s the only one available for a small service (lip or underarm), fine. After I went to her for Brazilian, I almost stopped coming here completely.

If I could give them 0 stars I would. I tried this place twice, how stupid of me. They are absolutely terrible! I’ve been getting a Brazilian wax for two years now and everything ALWAYS comes off, but here it didn’t either time. There is still hair patches everywhere!!! And my eyebrows were uneven the first time and the second time I still had hair in between my eyebrows and on the bottom of them. I am more mad at myself for trying them a second time! I wasted too much money. They suck!
If you want a great European wax center where everyone is amazing then go to the one in Moutain View and ask for Heather. She is amazing. Do not try this place, especially if you know how a Brazilian is supposed to look.

I love this European Wax Center! I ve been coming here for a Long time ago, and all the girls including the ones at front desk are really friendly, lovely and profesional!
Im exclusively make my appointments with my one an only Wax artist TERESA! Omg! Shes awesome I bring here my sis and my mother, and both of them were happy, and for sure we comme back every time we need a little extra help with that non fancy hair!
I recomend everyone this place! And Im gonna come forever and ever, never again to another place that just make disasters on your face and body!

Only place and person I truly trust with my Brazilian is this place with my wax specialist Phuong! Very clean and very professional place. And you save a lot of money if you get their pre-​paid wax specials (I pay around $ 30 for a brazilian + tip).
Try to go on an off time (aka not lunch or dinner) because you’ll be fighting for parking with the Jack’s restaurant patrons.

Just so you know I’ve been taking my teen here for almost a year now and even bought packages and never had a bad experience. Until…
Yesterday we decided to have my teens brows waxed, I called got an appointment and spoke with the receptionist (Lessie??) and she had mentioned names of waxers that I would like to set the appointment with. I recognized Andrea as one of the waxers who has worked on my daughter in the past and has done an awesome job. So I went ahead and booked my daughter with Andrea.
Got to our appointment right on time first thing we told the receptionist I think her name is Lessie (not sure if I spelled it right), that we were there specifically for Andrea.
Three minutes later a waxer shows up. Brings us inside and we got to talking about what type of wax procedure we want done for my daughter. At that moment I asked the waxer if we have used her before? Her response was yes, I think so, maybe? I remember I kept looking at her because I did not recall ever booking with her. A part of me as a mom was like oh well they are all good here anyways. I also probably thought that she was the Andrea that we used to wax my daughter in the past.
Anyway to cut the story a bit shorter. It turns out after a very bad botched eyebrow job which took about a total of probably just 10 minutes and without measuring the distance of my daughters brows with the sticks that they use — she took not a little but a lot MORE on my daughters left brow — I mean… a lot!!! Her name is AMY, thank you so much for not listening to my daughter when she specifically told you to take out just a little. You took a whole lot on her left eyebrow that my daughter panicked, cried and had a very very very traumatizing experience. Remember we are dealing with teens here. I feel really horrible that you did this to my daughter!!!(Three fingers apart between brows really)???
San Bruno European Wax Center — your receptionist is plain old unwise for giving us the wrong waxer to begin with!!! The audacity of this receptionist as we were leaving and paying to apologize with a giggle and smile that was so insincere is appalling.
I called back as we were driving home and asked to speak to the Manager and the manager who was apologetic while she can hear my daughter in the car still crying had the nerve to tell me that at least they did not charge us for the brow waxing??? Hellooooooo are you also unwise??? First of all you botched my daughters eyebrows and thank you very much we can definitely afford paying for any other wax jobs!!!
I have to thank Liz though who is a mom and a friend of ours who works there who happen to be there at the time and gave my daughter a hug and spent time comforting my traumatized daughter!!!
Lesson learned:
1) Do not trust that receptionist as she lied and put us with the wrong person
2) Do not use Amy as she did not listen to exactly what my daughter told her to do.
I tried hard to console my daughter last night it was on and off with the emotions. Can you imagine having more than 3 of your fingers apart each middle part of your eyebrows??? YES that how badly apart my daughters eyebrows were!!! She scalped it badly.
I am so mad and just as traumatized as my daughter for trusting to go see a waxer who is supposed to help you out and make you leave that place feeling good about yourself.
Thank you to the receptionist for being so lackadaisical and insensitive and messing up with booking us with the wrong person, Thank you to Amy for scarring my daughter for life!!! And thank you to that Manager who had the nerve to tell me that at least we did not get charged for the BROW wax.
Working with true unprofessional people here.
The only good that came out of this place is Liz. I am sad that I as a parent did not question Amy enough to know that she was not ANDREA!!!
Bad bad experience. Something needs to be done to correct this! I am afraid that other young girls going in there may experience this horrible traumatizing time that we did here.

I’ve been coming to EWC for about 2 – 3 years now and have been incredibly happy with their services. Shoutout to my wax specialist, Phuong, who came highly recommended by a few of my friends. Before I started seeing her regularly, I tried several other wax specialists, but she is by far the best of the bunch. She’s always friendly, pleasant, professional, super quick, and she consistently does a great job. I’m usually in and out of there within just 10 – 15 minutes and come back to see her in 4 weeks.
The facility is very clean with about 8 rooms and a restroom in the back area. For those that prefer to get waxed regularly, I’d recommend getting the package deals (buy 9 and get 2 or 3 free) and setting up a payment plan of 4 payments. I also use the ingrown hair serum, which works great.