Charlotte Russe

Excellent customer service and sweet employees. Helpful and attentive. I returned, exchanged and tried a bunch of things on.

What happened? I ask that because the previous CR store that used to be here had a professional atmosphere and stylish clothes. The one that here now isn’t what I hoped for.
I walk in with my daughter, we veer towards some dresses, I look up to who I think works there because she’s folding clothes. I’m about to smile and say hi however the young girl looks away and moves onto the next section of clothing. –_​–
After my daughter finds a dress to try on, we’re both wondering where the dressing room is. I asked the girl behind the register, where’s the dressing room and she quickly tells me it’s in the back past the mirrors and then continues to socialize with her girlfriends. Oh ok.
Finally, we’re at the register, and I look around, all I can see is in unprofessionalism and lack of customer service. There’s yelling/​talking loudly between a worker and a customer or friend. I couldn’t tell because there was a lot of laughing. And as a few other customers walk in, they get no greeting. Sad thing, because this used to be the place to go.
I won’t be returning here.

The customer service here is BAD. They got attitudes like they’re better than you or something. You work at Charlottle Russe, don’t flatter yourself like you’re better than the people shopping there. I just tried to small talk with the associate while ringing me up (which she should’ve initiated in the first place) and the whole time she just gave me a shit attitude and looked at me like a was stupid and she was irritated. Okay boo boo. Get yo life.
The clothes are super cute though and they have good sales sometimes.

For the most part, I love their clothes and the prices, although I do admit the customer service needs improvement. i however, always come back because their cute clothing definitely outweighs the experience! Note to self!

This is my all time favorite store! Sure the prices are a bit up there but the quality of the clothes and shoes is amazing! Every time my friend and I go to Tanforan in San Bruno we always stop in there. I think I’ve actually been there so many times that they are starting to know who I am. Haha!

Wholly Crap!!! I’m getting old. I finally had that moment when you’re at a store and realize all the employees are the same age as your daughter… only not as smart. I went her last week to buy some shoes, the place was crawling with people, and they only had 2 employees. I found a few shoes I liked and asked if I could get them in a size 7. The girl left with the shoes and then I never saw her again. 20 minutes later I asked where my shoes were and another girl tried to help me. First she brought the wrong size. Then the wrong color shoe. I was really trying to be patient. I finally got my shoes and left. Unfortunately when I was there I never checked to make sure I had a left and a right shoe. I ended up having two rights, so I had to go back to exchange them. I brought them back and after waiting another 20 minutes the girl came back out and said she couldn’t find the left shoe so she would have to give me a refund. She attempted to refund the amount on my credit card 3 times and something happened, she just stared with this blank look at the computer screen. Then she called another girl over. That girl couldn’t help either so she called a third girl. At that point the 3 girls started to bicker about who was going to call the fix the problem. It was freaking painful.

Cheap clothes, cheap accessories, cheap shoes… don’t expect anything you buy here to last all that long, but if you’re looking for something to wear to a party or whatever, it’s worth a look. The store is a lot neater than its Tanforan equivalents (yeah I’m lookin at you, Forever 21 and Bloom) and they tend to have a better range of sizes so it’s easier to find something in particular here. Good sales as well. It’s an ok store overall, just unimpressive in the grand scheme of things.

This is the first review Im going to write only because I had the WORST TIME with the manager named Stina.
First of all let me give KUDOS to the employee named Angelica that was very helpful. I had to wait longer because they were understaffed and there wasn’t anybody by the fitting room. Angelica had to crawl under the door because they cannot find the keys for the fitting room. After fitting some clothes, I found this dress that was on one of the mannequins so I asked another person where was it located. Unfortunately, there wasn’t any other ones available so I asked if i can take the one on the mannequin since it was the right size but the girl said that they cannot give me the ones that the mannequins are already wearing (which doesn’t make any sense). The manager was present during this conversation and she agreed and so I asked if they can call another location for me. Instead, the manager said that she needs to talk to her FIRST before helping me. What kind of customer service is that?! Then she gave me a «you-​need-​to-​leave-​look» WTF! After they’re done chatting, she didn’t even tried to get back and check up on me!
Angelica tried to help me again and she said that they can always sell what the mannequin was wearing because its the same size. The manager didn’t even apologized and I saw her just looking at me from a far. I honestly think that she shouldn’t be the manager because she SUCKS SO BAD!

The good: decent clothing selection and decent price.
Minus 1.5 star for messing up the order. We brought two dresses under the sale section of $ 14.99. Our cashier scanned the price tag and charged the original price of $ 29.99 for the first dress. I had to ask and then get that corrected. Somehow I forgot to check the 2^nd one and that one was charged incorrectly at $ 16.99 which should have been $ 14.99 again instead. Apparently when they put bunch of the dresses under certain «sale» section of price X, they never updated the tag, so from the system scanning that it would have been the original price. The cashier would have to recognize and remember this to give you the correct price by manually overwriting it in the system. So you have to check carefully about this in this situation (which should not be the customer’s obligation)
Minus another 1.5 star for confusing happy hour surprise special. Apparently they may hand you a piece of discount paper at 4pm which said «buy one and get one at 50% off». So say that in our case, we brought 2 dresses at $ 5, and 2 dresses at $ 14.99. I thought it would be 50% at one of the $ 5 item, and 50% off at the other $ 14.99 item as two separate price groups (and that’s why we purchased 4 items to take advantage of the discount). But at checkout the 50% discount were applied to both $ 5 items instead, and no discount at the $ 14.99. We found that there is a little note saying that the 50% off would be applied to the lesser value item. In that case, the two $ 5 items were the lesser values among the four items, and that’s how they do it. I guess technically they are correct for that, but that’s confusing. Had I know about this, I could have saved more by getting another piece of the discount paper, and buy those four dresses in two separate purchases instead. This is just a confusing loophole.

Do not buy a gift card online! I bought one and it was lost in the mail. It was never delivered and it took weeks and many phone calls to get credited back the money. In fact, at this point it still has not been credited back to me. This was by far the worst customer service I have had when ordering something online.

I wanted to give props to CR Tanforan because they were such sweethearts this day I came in to return something since Serramonte CR closed. The salesperson notified me there was a 50% additional on all sale items. So cute tops at add’l 50% what?! The buyer of CR has great taste! CR blouses are darling and very well made. Better quality than Forever 21, you will wear it again after you wash it! I came in and it was additional 50% sale prices… I don’t wear the shoes (they look like they might hurt!) but the accessories are cute!

1 ½ stars.
This place never has anything good in store.
In addition I called to check if they had an item in stock, the lady asked me to call back 20 minutes later because she was too busy. I called 30 minutes later and I gave the person on the phone the item number, she then told me not to give her the item number but to describe it to her in a really rude way. However, she did put me on hold to go look for it and that’s the only reason why I gave them one star. Because she actually went to go and look for it. She took me off hold and said she couldn’t find anything that looked like it and asked for my item number again. Didn’t I just give it to you and you told me you didn’t want it? She put me back on hold and said later nothing matched up and I could try the one at Serramonte Mall. I told her I called already and they were rude and didn’t want to help. So she then said, «Yah, we’re also very busy here too.» At least towards the end of the conversation she was nicer and much more helpful.

After Forever 21, this is my second favorite store…
Again, cheap prices, and it’s a little more organized than forever 21… and they have shoes for great deals! Check around the first of each month for their «buy one get one for $ 10» sale for shoes (and who can say no to $ 30 for two sexy pairs of kicks!!!)
Just remember… perfect size to purchase stuff here is my size (size 6 womens or ⁵⁄₇ teens). I find everything in my size! yea!

I came to Charlotte Russe twice, and one was a good trip, one was bad. My first trip was very nice. Had associates greeting and helping me, and I found lots of great, punk style clothing. Since that was such a good experience, I came back. The selections were dull, the jeans were expensive, and there was no greeting or help. The visits sort of cancel each other out with a neutral rating.

I have been to this location twice and had two very different experiences. The first time the associates just sat around and talked and stared rudely at customers and the second time there was a very nice girl working there who actually greeted me. The selection of stuff here is the same as any store like this (Forever 21, Wet Seal, etc etc), nothing special.