Boot Barn

Order a wallet online for my husband a few months ago and the button was messed up. we don’t live near a boot barn and by chance we were in the area and the swap out wallet with no problem.

Went into this place looking for red wings, unfortunately they didn’t carry them. So I looked around for something similar and ended up buying some Timb. Pros. I’m very satisfied with the experience and my boots. Thanks boot barn.

My first time here I came to look for cowgirl wear for my soon to be six year old she is having a western Birthday Party, I found exactly what I needed it’s pricy but worth every penny, I Loved it great customer service from Valerie very nice and helpful she told us how to keep our boots clean and everything, I will be coming back here for sure I need boots for myself so many to choose from, I highly recommend it!

Worst Boot Barn experience ever! Having been to at least 5. Went to return a pair of boots that I received as a gift. Shannon was rude and non accommodating. Perhaps it’s the holidays or she simply needs a hug. After purchasing another pair with accessories as I was walking out, I stopped to look at some other items only to be watched like a hawk as though I was about to steal something. My daughter and husband were trying on another pair of boots that we planned to purchase until we were informed the newly purchased items and bag needed to leave the store. It was very unnerving to say the least. After spending a lot of money at this particular Boot Barn, I will not be back. They have lost all my future business and referrals. If you have no other place to shop boots we highly recommend Carlos or Theresa. Heck! Anyone else but Shannon as she clearly does not belong in customer service.

Worst boot barn experience that I have had. I have been to many different boot barns between San Diego and Vegas. This one is by far the worst.
The layout of the registers is ridiculous. There is no difinitive line that forms any where. I stood there waiting to check out and was unable to figure out where the line should start being that I was the only one in it… I asked where the line starts and was looked at but ignored but the girl at the register. I decided I would stand behind the gentlemen she was helping and I would be next considering there was not one else waiting at the time. She took forever and another customer had the same idea to stand behind the person being helped at another register. Someone walked up, asked where the line was, she pointed to the other register and said «it looks like one is starting right there»… Completely ignoring the fact that I was in the line behind her customer already. Needless to say I went to said line and two other people were helped before me. The girl was rude and acted as if I did not exist.
The older gentlemen (Larry) that did help me check out was also rude and unfriendly. I asked a question about the sales and got a very generic, don’t care answer. When he entered in the information for the reward program, he did not verify it was the correct one. I asked him if it was, he just looked at me and went back to looking at the register. I had to make sure the points were added by looking at the reciept.
The ONLY good experience I had at this store was with the girl upstairs in the womens boot department. She was friendly, held on to my items while I tried boots on, and is the only reason I am not giving this store a 1 star.
Horrible experience, rude staff.

It was myself and my boyfriends first time here. And we were introduced to Alicia, I can only say SHE IS AMAZING, SHE KNOWS HER SHIT. She helped us out in finding some great boots and even gave us the proper knowledge on how to take care of them. Not to say, the rest of the staff is awesome as well, but shes going to be my go to person. I will be a returning customer.
Thank you.

Not handicap friendly. All women’s stuff is upstairs and the only way to get up there is via stairs. No elevator or way around it, needless to say I couldn’t buy anything.
When I asked if there was another way, salesman asked if I wasn’t feeling the stairs today. Not all disabled people LOOK disabled.

My husband went to this location for work boots. They didn’t have what he needed in his size so they ordered a pair. About a week and a half later they came into the store, but they were the wrong size. This was on a Monday. They told him they would expedite the right size and it would take 3 days. A week and a day later they still hadn’t receive them and it turns out the order didn’t even get put in till Thursday. Throughout the waiting, all my husband heard whenever he asked if they were in was, «Maybe tomorrow.» He finally got them today and didn’t even get a, «Sorry for the wait.» How about a little more professionalism?

Reasonable prices with an incredibly friendly & knowledgeable staff.
They have a huge selection of work and western boots and even some for motorcycle riding.

Large selection of work boots, cowboy boots, construction clothing, western wear, it’s a cool store.
But you have to know what your looking for because if you ask for help they will only focus on making u spend $$ it’s obvious they get payed commission
I purchased some Chippewa work boots
3 yrs back, I still wear them hard.
My next pair will be some Georgia logger boots from boot barn

I just bought my fist official pair of cowgirl boots and could not be happier with my shopping experience!
Juliea was very friendly and knowledgeable. I really appreciated her down-​to-​earth service as well as her suggestions in regards to my purchase.
Now I can’t wait to break in my new boots!

I recommend any one in need of a good quality pair of work boots do not go to boot barn. I purchased a pair of wolverine work boots here on Tuesday and in the store they fit good. After wearing to work for a couple hours (Which i work in the hospital) the right side loosened up a lot and does not fit now. On Wenseday i went in with the boots and receipt and they told me we can not take them back due to you wearing for a few hours. It is not my fault they sell defective items. They were also very rude not one time apologized and was no help. I did not want my money back just the correct boots. Very poor customer service they have and i terrible return policy. Any way they look at it they are not out money it is a defective item so they write it off or send it back to the manufacturer. I contacted their corporate office and awaiting a phone call from the district manger. I also contacted wolverine themselves which they told me the boot i had was made in 2001. Wow boot barn!!! I am now waiting for a new pair of boots from wolverine themselves, they were very courteous and very helpful unlike Boot Barn. Many members in my family are also in construction and i will let them know how terrible boot barn is and they also will stop shopping there.

If you want a sales person to treat you like family, then you should stop and visit the sales girls at Boot Barn. Delia and Deb could not have been better representations of lovely sales girls. We often shop in Boot Barn and this time was special because my daughter was picking out here first pair of boots. Delia was up stairs and happy to help and with a few giggles we shared a laugh over my little girl.
When we checked out Deb helped us at the counter she was so helpful and very nice and struck up a conversation with my daughter, and the best one you could have with a 3 year old. We had a real good laugh and had a good time shopping with the help of these two lovely gal’s. Keep up the good work! Boot Barn has two lovely ladies!