Banner Mattress

Had an amazing experience just now here at the San Bernardino @ hospitality, Fabricio was amazing very helpful and knowledge in helping us make the right investment for our future sleep, been going back in fourth in purchasing a mattress and so glad that I made the decision to come here and purchase this mattress, thank you so much for your help.

I just went to Banner Mattress on Hospitality lane in San Bernardino. Fabricio the store manager who helped me was amazing. He explained the comfort of the mattresses, Fabricio was very knowledgeable explaining every detail. Needless to say I bought a mattress that suits me and I also received pillows and free same day delivery. If you are looking for a mattress I recommend Banner Mattress on Hospitality lane. The customer service is incredible.

Came in for a single bed frame, left with said frame along with two amazing mattresses. Dave is the man! Great experience

Dave was the only salesman in the store when I arrived. It took him a long time to leave the desk and approach me. He used typical, overt sales methods and acted like he was just going through the motions. I finally told him I would try out the mattresses myself, because he kept pushing the expensive Tempurpedic which I didn’t want. I did find a mattress myself and decided to purchase it. He told me that now we had «a relationship», and I needed to leave him a review on Unilocal.This is it. I’m not impressed. One star for him.
On an entirely different note, I have found that Fabricio is the salesman that would have been the most helpful. I had a problem with the box spring being squeaky the first night I slept on it. I called and Dave told me I would need to go through the warranty to get it replaced. After a lot of hassle on the phone trying to do that, I called the store again the next day and Fabricio answered. He immediately set up a delivery for a new box spring. It was delivered quickly and I’ve had no issues with it. Fabricio also was very polite and professional. I give him five stars!

Just purchased our first mattress here and we were really happy with our service. Nick showed us several different mattresses with the firmness that we liked in different price ranges, it was really helpful seeing what you’re getting with the well known brands compared to the Banner Mattress brand. He helped to explain what the warranties covered and was really friendly, overall he made the process quite simple and stress-​free!

So I came to banners mattress today with the intent to buy the perfect mattress for myself. The customer service at this particular Banner mattress was awful. The gentleman by the name of David helped me today, it was not very well call me nor helpful. I’d rather take my money to another banners mattress and give the credit to someone who seems like they want to help a new customer. Don’t get me wrong I love there mattresses but I just won’t be purchasing it from this location. I’m very big on customer service.

I recently bought a Tempurpedic from Dave at Banner, and I must say, best bed ever! He was really nice when I walked in, and the store was very clean. He walked me through the different mattresses they carry (THERE’S SO MANY!!) and had me lay on a Tempurpedic. I hadn’t heard great things about them, but after laying on it, I was done! He didn’t push me or make me lay on the most expensive one, he asked about my hip pain from pregnancy and showed me what he thought would help. And it so does! Thanks Dave, I love my bed!

I highly recommend this store.
Fabricio was very friendly, helpful and knowledgeable, I was able to compare and contrast different feels without being pushed. Very satisfied with my purchase and the great customer service!

I can’t believe we almost didn’t come to this store. We went to Sears; Sleep Train; and Living spaces on a hunt for a new, fair priced mattress. Banner Mattress was by far the best on prices, quality, and customer service.
We walked in and were instantly greeted by Fabricio. He showed us what he had to offer and gave us time and space to roam around on our own.
He was very knowledgeable and throughly explained to us what would be more convenient for us. He wasn’t interested in just selling us the most expensive item he had. Fabricio scored us an AMAZING deal.
We walked out happy and knowing we made a great choice. We were never pressured into buying something that we would regret. Now, I’m just waiting for the arrival of our items so that we can finally get a good nights rest. Thanks again Fabricio!

My girlfriend and I came in right before closing and the salesman Fabricio treated us like we were his first customers of the day. He was very informative and friendly. He help us choose the perfect bed for us and gave us a great deal. I can’t say enough about Fabricio. His knowledge, professionalism and just outright pleasant and charming demeanor made us feel great about buying a bed from Banner Mattress. It’s been two months since we’ve had our bed and we love it. Thank you Fabricio

Came in to look for a new mattress. Fabricio was awesome. He was super patient and knowledgable. He had me try out several mattresses until I found the perfect one. He was very patient when I didn’t know what kind of mattress I needed or even wanted. He didn’t try to talk me into buying the most expensive mattress. He listenend and let me take my time. I found the perfect mattress for me and I can’t wait to sleep on it. I highly recommend seeing Fabricio at the San Bernardino store.

Went into this location this morning looking for a good mattress for a reasonable price. Immediately after walking in the door to an empty showroom, I was greeted by a salesman who asked me what I was looking for. After explaining the budget I wanted to stay within (under $ 1,000), he practically laughed at me and proceeded to condescendingly tell me about the science and history of mattresses and how I can’t find anything good in my price range. I then watched him show me an explanation with a cardboard cutout pressed against two different types of springs. And at that point I’d had enough and decided to «shop around».
But there was something positive that came out of the day. I decided to go to Sleep Train up the street, where I had an awesome salesman who found me a steal on a great Simmons Beautyrest mattress and I’ll be sleeping great tonight!
So I guess I should give this bad salesman a big thank you!

Excellent customer service! Fabricio showed me multiple mattresses on the floor and found exactly what I was looking for! Was out in less then an hour!

Fabricio was awesome! He is so knowledgeable about his product and will not try to up sell you! He gave us a great deal on a banner eastern king. We went to look around at other stores but ultimately came back and purchased from him!

My family has been buying beds from Fabricio for 30 years. Great service and always willing to offer the best price. Just bought a bed for my son who would be a third generation user of Banner’s product. I will never go anywhere else.

Dave was great! Gave great info and we purchased a Great bed with our needs. Thanks

Dave Burnham was so helpful and educational while buying our first mattress! Can’t wait to sleep on it tomorrow! Yay Presidents’ Day sale!

Fabricio helped me find something within my price range and was very helpful to keep budget in mind. I recommend banner mattress on hospitality lane. :)
Thank you

Fabricio was very patient and friendly. He helped us pick the perfect mattress. He also gave us great tips on how to properly maximize the life of the mattress. Everything was explained in detail, which I very much appreciated, since most places like to just send you on your way. We will definitely return for our next mattress!

Dave Burnham is the Absolute Best! This wasn’t our first experience with him, and it won’t be the last :) We had been searching for «the Right» mattress for us for quite some time; as a matter of fact, we had spoken with Dave on two occasions prior to purchasing, and his knowledge and genuine sincerity is ultimately what brought us back to this store. He’s brilliant. He really helped us figure out our needs and wants in a mattress without making us feel like he was trying to «sell» us. Ultimately we decided that for our back problems and general health that Tempurpedic was the way to go. We happily left feeling more than satisfied and grateful for Dave’s help. Buying a mattress is a Huge decision, essentially it’s an investment on your quality of life. If you’re looking to make the investment, put your trust in Dave at Banner Mattress, you won’t be disappointed.