Vision Source Encino

I won’t return. Dr is not personable and doesn’t listen, I told her my son was wearing daily lenses and she still gave us monthly lenses. Luckily I caught it before we left the office so that we didn’t have to come back again. I felt like we were just a number, get in get out, no personal connection. If you like that then great, I prefer to have at least the common «how are you» small talk when I’m paying for services.

We’ve been patients here for a long time and they are wonderful. For example, my wife recently decided to try some new bifocals and prescription sunglasses, but just couldn’t seem to get comfortable with them. Optician David Fernandez worked diligently with her over a number of weeks to find the perfect setup for her. We highly recommend them for all of your vision needs.

Only thing professional about this location, as the hold music lists, is the Doctor. Staff is rude, building has poor lighting, and don’t expect your order to be timely… much less a call to let you know what the hold up is. I have gotten better service in the mall…

The first thing you notice when you enter the location is the very poor lighting. Scattered dim, but decorative, halogen lamps hang from the ceiling. The few windows are shaded and tinted.
It is ironic that their customers are people who are visually impaired to begin with, and then they have them try on expensive overpriced designer frames in the dark.
There are few mirrors in the store, and they’re set back to be even dimmer than the ambient lighting. There’s not one place in the store with a suitable light or suitable mirror. How do you decide on a pair of glasses? I asked, and was brusquely told to go stand by the window with a hand mirror. I left

I was a patient of Dr Gonzalez for three years. She is great, friendly and very knowledgeable in what she does. Her staff is helpful, friendly, professional. Her office was nice before and now even better after the remodeling. I have now moved to NY and I can say that calling to get my prescriptions faxed to my new dr has been a breeze. Thank you so much!

My family has been going to see Dr. Gonzalez for several years and always feel right at home there. Besides being a great doctor she also really supports the community. She and her staff go out of their way to make sure you have everything you need. I also feel like they have a great variety of designer glasses with really competitive prices. And they are great with helping you decide what looks best on you with honest opinions. They have also recently expanded with a section devoted to kids and a waiting area that offers Keurig coffee and water/​soft drinks.

This review is purely for my experience buying glasses with a prescription I brought in.
I was looking for some designer frames and had stopped by a few other places. This location’s prices were about $ 100 cheaper than another place I looked at in Stone Oak on similar brands: Coach, Fendi, Burberry, Ray-​Bans, Coach, etc. They have a great selection and it’s usually very low-​key; their sales staff is very helpful and willing to offer their opinions. They have a machine that will take multiple photos of you trying on frames so you don’t have to make judgments half blind.
Their turn-​around is 7 – 10 business days, but I was leaving town before then. They got me my frames in less than 4 business days, which was greatly appreciated.
In addition to designer brands, they sell Kensie frames, which are trendy and affordable. I’ve found that the staff can be a little pushy though in encouraging you to buy these frames instead of other brands.
Nice folks and great glasses! In a small strip mall in Encino Park, by a Subway.