United States Postal Service

I figured it would be a wait on Saturday morning but OMG 2 ½ HOURS and we signed in at 8:15!!! They open at 8am and apparently people start lining up at 6am! Be prepared to stand the majority of your wait as well since the seating is VERY limited. Once we were called it took maybe 15 minutes for everything. Staff is not rude but they definitely aren’t friendly either. Think typical government employee attitude. Overall it wasn’t AWFUL but I could think of better things to do for 2 hours on a Saturday morning.

This place is terrible. The workers here remind me of what defeated, ungrateful and lazy people look like. It’s amazing that we employ them and the government pays for them to be there. The don’t smile, when I give them my packages they just throw into bins regardless if it says fragile or not, they are never eager to give additional assistance… it’s really bad.

We were prepared for a long wait and that’s exactly what we got when we visited this branch on a Saturday morning to apply for a passport. Website said they opened at 9 am but apparently they open at 8 am. The room was filled when we arrived. The passport application room is filled with signs about what not to do: don’t stand, don’t move the chairs, don’t interrupt the clerks, etc. (ok, ok! I get it. I’ll just sit here and be quiet and watch the Finding Nemo video playing on the TV.) When we were finally called up to work on the application, the clerk was very knowledgeable, courteous and helpful. I just wish there had been more clerks on staff to shorten the wait.

Lolli Neighbors was rude!!! We were preparing a package in the lobby and did not realize that it was going on 5:30 p.m. A short heavy set woman came out and locked the door, so that no one else could get in. I noticed her and asked if she was closing? She reared her head with a dissatisfied look on her face and said yes! I responded by saying but we where already here before 5:30 p.m. She then responded by using her finger by pointing to both places, while talking and saying, «YOU WERE OUT HERE! NOT IN THERE! Then proceeded to turn her face with disgust, without any remorse and walked back in her employee entrance to the receiving area. NOW I understand that I missed my opportunity to get ON THE OTHERSIDE, but you would think that a government employee could say something polite while on duty. Like «I apologize, you need to be on the other side of the door before 5:30… or there are other post offices open right now, if you really need to mail a package. Oh, and maybe remind me about the services in the lobby, which I forgot because I just got of work myself and with her rudeness making my day a whole lot nicer, I opted to leave home so that I could make this complaint. Thank you United States Postal Service for allowing your employees to be rude. The public should love you over all, not because you have self service machines!
Sincerely Dissatisfied Customer from the Neighborhood, C. Nirishi Garcia
P. S. Apparently these Unilocal reviews are not making much progress in alleviating the negative customer service reviews here. I will be sure to go on Twitter and Facebook.

Everyone here is very rude. If you don’t completely understand the entirety of the USPS, they treat you like your stupid. The lady that helped me asked if I wanted next day shipping, I said no, and then she proceeded to tell me everything about next day shipping and made me feel dumb for not using it. Then she asked me if there were any perishables, liquids, things of the sort. I said yes, she told me to click yes on the screen, and then she asked me what it was. I told her there was shampoo and liquid food inside. She told me I did it wrong and to go back, I couldn’t go back and she got very mad at ME for that? She said «Why would you click yes for shampoo?» I said «because you told me to!» Then, she asked me for the third time if I was doing next day shipping. I said no, again.
While I was paying, a lady tried to enter the passport office. The sign on the door said they close at 2, but they already seemed closed so she asked the man at the desk if they were at lunch. He said they were closed for the day. She asked «Why does the door say 2pm and you’re closed at 1pm?» He said «We close when we feel like it, which is usually around 11.» If online and the sign on the door say you close at 2, YOU CLOSE AT 2.
Another woman asked if the lady at the desk if she spoke Spanish and the woman at the desk didn’t. Instead of politely saying no, she got offended and refused to help the people at all.
I have nothing good to say about this post office. I’ll be going to other locations from now on.

Erica helped us with the passport process and saved us a lot of money! She was sweet, kind and very patient! Definitely an asset to the Postal Office

This is a large post office in San Antonio (not sure if it is «the main» one or not) but what I love about them is;
— self service machines in the lobby and they often have someone there, even after the main lobby closes to help you with stuff
— extended hours so if you need to get something out that day, you have until 8PM at this location
— generally well staffed if you go through the line which is nice when there is a line, its usually moving pretty fast
— I’ve never used it before, but they have a passport office
— large parking lot –although said parking lot can be a little confusing to navigate — go slow and pay attention to where you turn, many of the ways are only one way
— this locations has tons and tons of PO Boxes of all sizes
— good location and pretty easy to get to

Staff could be a little more informative when giving information about the facility, saw a lot of employee just standing around bull-​shitting. Not to crazy about this place and don’t feel sorry for people being laid off. They deserve it

today I am a taxi. Just driving a friend around. Has an automatic shipping machine inside for large envelopes to packages… Fast service.

I have normally had good experiences with the Post office but this time however has made me re-​think sending anything through them again!!!
On Jan 29^th, I called the business that sent me a certified mail letter to confirm that they did infact send us the letter. That is when I got the tracking number, looked it up and noticed that the letter has «departed USPS sort facility» on the 21^st and it was now the 29^th! So as far as I could tell, my letters been «in transit» for 8 days at that point? I dont think so. I called the 1 – 800 number and spoke to customer service who said that I could a) go down to the post office & pick it up or b) schedule a re-​delivery.
Problem #1: If i could go down to the local post office & pick it up, why has no one even attempted to DELIVER it like they should???
Problem#2: So I go ahead a re-​schedule a delivery for today (jan 30^th). I call customer service to verify that it will infact be sent out today and not left at the «local post office» like it had before. I ask the customer service agent to confirm it & due to her computer being down, I am transferred to a «supervisor». I tell him this story & I just needed to confirm that it would actually come today (since now im stuck at home waititng for it to arrive) and he cut me off in the middle of my sentence and gave me a very RUDE, demeaning «confirmation» that it would be delivered today.
Needless to say, I am VERY frustrated with the lack of customer service & urgency to get my mail sent to me in a timely manner. Over a week late is VERY unacceptable!