Terminix

HORRENDOUS service. They are trying to bill me for services that I did not authorize and sent me to collections. The «signature» on the paperwork that they claimed was signed was not mine and the rep stated that anyone could sign… REALLY??? I am the one paying for the bill here not Tom, Jack, or Henry or whoever thinks they can authorize work on my behalf. I have been going in circles to remedy the situation and they are unwilling to help me in any way, shape or form. Talk about horrible customer service. Even with a false signature!!! I will be pursuing legal action with them since they feel that they can just use false signatures and bill customers whatever they want.

They came to the house and did an estimate. Seemed fine at the time. I paid IN FULL for a year. Watched the guy swipe my card! Dropped the ball on that.5 MONTHS later i get a past due bill. I was confused because I paid in full. I call and they were rude and DID NOT try to work with me on the bill as it states on the statement. Tried to pay through Terminix because I didn’t want it to go to collections, she told me I could not do so if I was not going to do business with them again. Ridiculous! After NO manager called me back (nor could I get one on the phone after asking several times) and I was avoided, I finally got someone who told me they sent it to collections! Collections said they had nothing on me. I called today to have someone tell me I had a credit of the amount I owed… confused again. Asked to speak with a manager again, did not get one! Finally I had to literally yell at the person they put on the phone that I just want to pay my pay my PAST DUE bill! It’s never been so hard for me to get a company to take my money! She finally took my payment after having about 8 to 10 different people on the phone stating different things to me! This was a headache so much that I finally created a Unilocal account!

Technician arrived on time at my residence and was accompanied by a ‘trainee’. Both were very courteous and respectful. Technician requested information from me on any pest activity over the past quarter, and adjusted treatments accordingly. Overall experience was excellent.

We had an appointment from 8 – 11 for a guy to come out. We were at the house before 8, pulling weeds in the front yard. We got a call at 9:30 from the bug guy saying he showed up at 7:45 and no one was here so we will have to reschedule. First off our appointment was at 8, not 7:45. We were home and this guy NEVER showed up! This is just ridiculous! Horrible customer service! I would not recommend them to anybody unless you have nothing better to do than waste time waiting around for them to never show up.

I would have scored lower except they do three things right: It’s a reasonable cost for the service, (in fact, I paid a year in advance), the service they provided got rid of the worst of the problems and the technicians are super nice.
I had ants, scorpions and mice issues, especially since our house was vacant for almost 2 years. Everything has vastly improved. However, we had a follow-​up scheduled for our mousetraps check and they didn’t show, call or reschedule. I had to call and once the rep showed, he was two hours late. Admittedly, he was apologetic and indicated he had been overbooked, so I didn’t blame him personally, and he seemed to get rid of the ants for a week or two, although they are back. I had a sighting of a scorpion and ants were springing up again, so I scheduled another appointment. Again, no one showed, called or rescheduled. So in the last three appointments, only once they showed and they were late. I have to keep calling for follow-​up care, so it’s probably not the strongest of pest control, but I’d be happy if they just didn’t stand me up, especially without calling.
I also called to complain and never received a follow-​up response. Overall, they are so-​so.