Spa d’ Sante

Worst customer service of any company I have ever seen! I thought the airlines were bad, but I must say your «spa» and staff take the cake.
I had a work emergency today and could not make it to my appointment. As soon as I found out, I called to re-​schedule my appointment and was told quite simply «there was no rescheduling and I would be charged anyway, whether I showed up or not.» Great way to treat your customers there. I’ll continue to visit the Synergy Studio for any future spa needs, as they don’t treat their customers like garbage, and actually value them. Novel concept, taking care of your customers, you all should try it!

Nick was awesome! What a sweet guy! I got the Swedish massage with the peppermint scalp massage. He never made me feel uncomfortable. He didn’t try to uncharged me in the middle of it all or cut me short on time. He knew what he was doing and knew the kinesiology of it all. I’m so surprised he had only been doing this for the past ten months. I’ll definitely request him when I’m back in town again. Thanks Nick!

We were here for a few days for my sisters birthday, and my Mom treated us to a massage. The center was able to get four of us in on the same day. I had Daniel, and he was great. I left there feeling very refreshed, and very relaxed. He did a great job.

I love this spa, it’s actually my spa of preference for almost 6 years now, the front desk has always been a little iffy for me, not because of how they’ve treated me which has always been nice and prompt but I feel they could be a bit more professional and aware of the nature of the environment and the clients in waiting However I have experienced 3 different therapists all great especially the most recent one, Hassan Hajali, which by the way is my new favorite, he is very nice, professional, funny, supportive and listens to you and what your body tells him and most importantly he makes you feel very comfortable and relaxed, if your expecting a soft, relaxing rock a bye baby type massage then he may not be your cup of tea, but if deep tissue, target points and down to the issue at hand is your thing, then Hassan is your guy, I feel brand new my skin and muscles feel recharged and rejuvenated, can’t wait to book him again!

I must say, I was very pleased with the service. It was very relaxing! Im definitely going back in a couple of weeks.

***UPDATE — Usually I’ll update my reviews at the end but I felt I should throw some stuff out there first before you bore yourself with my details. I originally rated this spa with 2 STARS primarily because of the receptionist, she was less than delightful to deal with. Her customer service skills suck basically. I based my review rating on her awful customer service and the issue we had which was dirty linens. The linens for the face rest were definitely dirty and the sheets were questionable… Now, I would rate the massage therapists at 4 STARS. Massage was good and both of the therapists went out of their way to address the issue. After writing this review I was contacted by the Spa via message and my girlfriend received a call as well to address the issue. No arguing, just a sincere apology for this persons behavior and they offered to give us a voucher for our next service which we would gladly give them another opportunity but we don’t live in the state. So they offered a partial refund and I must say I am quite impressed. Obviously the owner (s) of this spa, really do care about their customers. That being said, I re-​rated them as well as removed the final portion of my review because I feel this is one of those circumstances when crap happens but fortunately this company cares enough and is here for the long haul vs the quick buck.
Here’s the skinny-​I really hate giving low reviews and I typically try to give establishments a 2^nd try before I go blabbing away. Unfortunately we’re only in town for a couple days and the «regional manager» aka receptionist was a bit of a peach. We booked an overly priced hour and a half massage on line due to the reviews of this place. We arrived in we were greeted promptly. The place has a nice cozy little feel to it. I checked in on Unilocal and showed them the Unilocal check in offer for a free Hot towel wrap. After a quick questionnaire we were escorted back to the couples massage room. The girlfriend and I stripped down and got ourselves placed on the sheets when we realize that the headrest covers had somebody’s make-​up left on it. Now I don’t normally wear make-​up, typically not much at all, like hardly ever, ok not at all so I knew it wasn’t mine. We kindly asked the massage therapist if they could address that issue and they did. They were very apologetic my girlfriend was a little freaked out about the whole incidents so she requested the sheets to be changed on the tables. For good reason to, the sheets had oil stains on them so it looks like they may or may not have been cleaned. The massage therapists insured us that the sheets are cleaned with exceptionally hot water but they changed the sheets for us, which I truly appreciated because I would’ve had to hear about it for the rest of the trip if they didn’t. No remember we booked an hour and a half massage. We were in an hour deep in the massage and both of the therapist thanked us for allowing them to massage us and asked us how our massage was. Massage quality I’m gonna give my massage therapist a solid 4.5 stars. She was a tiny little thing and I’m a big kid so she worked me like a redheaded stepchild. Her deep tissue is no joke! My girlfriend said her massage therapist was good, 3 out of 5. I was pretty happy with the quality of the massage once we finally got it. If we didn’t have the sheets issue, I’d put this place at 3.5 stars Here’s where it gets fun…
We waited up front for a couple minutes for the receptionist to come out of the office. My girlfriend informed her that we had requested an hour and a half massage and we only received an hour. At this point the receptionist aka «regional manager» decided it would be a better idea to argue with my girlfriend over the semantics of how they run their business. Since we were book for an hour and a half and it took them a half an hour to clean up after themselves we are getting dinged for it. This lady thought that was appropriate and she continued to argue with my girlfriend until my girlfriend finally said «hey look, I’m not going to argue with you. This is not how business should be run. I’d lose my job if I treated my customers this way.» I must say I completely agree with her. As a business owner, if I treated my customers this way I would not have customers. At this point, my girlfriend asked to speak to the manager because obviously we weren’t getting anywhere with this rude and argumentative receptionist. This is when she informed us that she is the regional manager and there’s nobody above her. So this receptionist aka «regional manager» said she needed a minute and walked into the back room again and staid there for a couple minutes and then came back out and continue to try to charge us for the hour and a half. I didn’t feel like arguing and my poor girlfriends disapproval was starting to show so I let her steal the floor. I excused myself while she continued to put this snotty receptionist aka «regional manager» in her place.

Confirm your booking before arriving! Poor customer service!
To give you some history — I am a returning customer — or was. I have been to Spa D’Sante several times and had an awesome therapist. So awesome that I would drive up from Austin Texas just for my appointments with him. My last appointment was scheduled for 11/​21/​2015 at 10:15 am in which I received a confirmation email for shortly after making the appointment. It was for my mother and I — it was her birthday gift and we were scheduled for a couples massage. We drove up from Austin at 8:00 AM and arrived at our scheduled time only to be told that we were not on the schedule for the day. Mind you that this is an 1 ½ drive! Conveniently there wasn’t a manager onsite to speak with, and I have yet to hear back from anyone regarding this matter. This was completely unprofessional, a waste of time, not to mention a dissapointment for my mother’s birthday. As advised, please confirm your appt’s or else you could be in this position.

Thanks to Jessica I had a great massage today. Changed my rating about this place. She worked exactly on what I needed and took suggestions and requests in a very pleasant attitude. Great work !!

My friend and I came here on a whim because we were looking to get a massage on our girls trip. My friend had Mr. Nick and I had Hassan.
I had the best message ever! I came out feeling so relaxed that I think I was a bit lightheaded. Hassan was very friendly and informative about why the body held so much tension. My friend had nothing but high praises for Nick as well. We totally plan on coming back here for more massages when we are in town.

I’ve been to lots of spas in my day all over the place. Have to say good price for what you get. No fancy steam machines (for facials) or locker rooms for changing, etc. like some of the high end places I’ve been but, solid techniques and well trained, personable staff.
Worth the time and money!

Had a great massage with my mom for Mother’s Day. We purchased the classic relaxation package which includes an hour and 15 minute full body massage, and a 45 minute facial. Audrey Guajardo was my therapist and she did an excellent job. Just the right amount of pressure and avoided trouble areas. It was pretty much one of the best massages I have had. Wish the room was a little warmer, but my mom would say otherwise. She was comfortable. Massage was so relaxing I almost fell asleep. My mother’s therapist was Anne Shimek. Anne was very attentive to her needs and the pressure she used as just the right amount and consistent. Ann frequently asked my mother how she was doing to make sure she was okay and comfortable. It was a very relaxing and comfortable experience. Our therapists were very professional. I highly recommend Anne and Audrey. My only wish was that there would be robes available for guests in the room. Anne had to leave the room to get my mother a robe. It would have been a little more convenient to have the robes in the room already. After our massage, Anne and Audrey gave us a facial. The facial started with a cleansing lotion and then a refreshing and cool exfoliating scrub was applied. The scrub was really nice — our favorite part of the facial. After each stage of the facial, a warm towel was applied to open our pores and clean our faces. I loved the warm towel — so relaxing. The mud mask was applied last. The mud mask was nothing special, a typical mud mask. After the mud mask, Audrey and Anne finished with a moisturizing face and scalp massage. It was excellent. Overall, our experience was a great one. My mother left feeling refreshed and relaxed, not sluggish. Very happy Spa D’Asante took care of my mother the way they did for Mother’s Day.

2 stars for getting a same day appointment and for the price very reasonable for sure. as far as the actual massage, I left wondering what kind of massage did i get??, the massage therapist did pressure points on my back to relieve the knots and stretch my legs. 1 hour of just that no shoulder or any type of massage happen during the whole time. will never come back to this place and I should have just trusted the stars and the reviews from Unilocal

Had a great couples massage. Love this place. They are very reasonable and good. Going for a second one today.

I was visiting San Antonio for a couple of days. I’ve had shoulder problems before for a long time with pain flaring up every once in a while. I had been flying a lot so my shoulder acted up again and hurt a lot. I decided to get a massage and this place had been recommended to me by a friend. I didn’t want just a regular wellness massage but a deep tissue with a medical angle.
I booked a one hour deep tissue massage with them and could get an appointment for the next day. The place is very relaxing and nice and clean. My massage therapist was Jose. We only concentrated on my shoulder and neck area. He guided me through the whole time, explaining exactly what he was doing and working together with me so we could get right to where the pain was coming from. Jose was very professional and polite and did an amazing job! The massage itself was from time to time painful but that’s just how it is with a deep tissue massage. Afterwards the shoulder pain was gone!
I paid $ 58 plus tips for one hour which was a great price! I actually saw online that it should have been $ 75 so I don’t know if they had some kind of special.
I can highly recommend Jose and Spa d’Sante!

Took advantage of this spa while traveling to a conference. Front desk staff were very friendly and accommodated a last minute reservation for me.
The services I received were very professional and the massage was awesome.
Definitely recommend!

Unlike other places I’ve been that require you to fill in a questionnaire or some sort of form before you can even be seen, Spa d’ Sante has none of that bologna! Today was my first visit to the Broadway location. I did call a couple of days in advance to book my appointment and since I had no idea of whom to ask for I simply asked the receptionist to book me with someone who she felt could address my needs. She scheduled me with Laura.
So after I arrived, I checked in and was asked to take a seat while my therapist was notified. I expected to have to fill out a bunch of information being that it was my first visit but to my happy surprise, there was no paperwork to fill out. A few minutes later Laura greeted me and showed me to the room. She did have a form that I was required to sign but that was it.
As far as my massage and what I think about Larua… well to put it simply, I did not leave without making a follow up. Would highly recommend her.
The other good thing that made my experience nice was the fact that they didn’t try to hit me up with a plan/​contract/​deal etc… as I checked out. Just asked for my payment and that was it.

These wonderful people came out to our business and did chair massages for a special event. After that, I decided to book an appointment for me and my partner for Valentines Day. The staff was WONDERFUL. They took their time with us and put little extra touches on things. We ended up doing a couples massage and the «team» we had worked great together and really made us feel at ease. The rooms were great but the only criticism I have is that whoever was in the room next to us kept bumping into the wall which was distracting. Also the music needs an upgrade… it was a lot of animal noises such as chirping birds, whales, etc. I would have preferred more classical. The prices are unbeatable for the quality of service you get. I will be back!

I decided to give Spa D’Sante a shot when I saw the price for their Ultimate Spa Escape; nearly 6 hours of attention (including lunch) at nearly half the price of other spas in the city. For the price, it certainly did not disappoint. I had the same person for all of the services (Laura, who was fantastic!), and the continuity was nice. The highlight was definitely the massage: perfect amount of pressure and SO relaxing. I was also really pleasantly surprised by the lunch that they served: it’s advertised as a light lunch, but the portions were very generous, and the food was delicious. The facial wasn’t the highest caliber that I’ve found in San Antonio (if you’re looking for skin analysis and a wide array of products to choose from, this isn’t it), but it was still relaxing (particularly with the added head/​neck massage). A great way to spend a Saturday!

It had been awhile since I had been to a Spa d’Sante and I was excited about receiving a spa day gift from a friend! The appointment was made and everything! Sweet! So I go in, and I get called back for my appointment on the dot; 15 minute whirlpool bath with scent of my choosing, 1 hour deep tissue massage, and mini european facial. The bath was nice. The deep tissue massage– ow! Effective, but I do have a lot of tension in my back, so that’s why. The mini-​European facial? Yeah… no. I have gotten real facials before and this was like rubbing soap on my face. Anyone could do this themselves. My friend had informed me that the service was to go in his card, and I would be able to add a tip to his card! Great! So I go up after I am finished and I tell the front desk girl that I am ready to check out. She tells me the total, and I say ‘Oh that is supposed to go on the card of the person who booked it.’ She refutes me and says ‘No, that card can only be used to hold the appointment, but I need something to swipe.’ I proceeded to tell her that he talked to a manager, and they confirmed that his card could be processed. She clicked around in the computer a few times, and then said after 20 seconds ‘No I can’t process this card, you need to pay using your card unless he wants to come here now.’ Uh what?! Thinking that her statement was ridiculous, I paid for everything on my own card. This went from a thoughtful gift to a huge annoyance. I filled out a customer survey online (they requested I do so via email) and they have not gotten back to me. My friend called and they told him that they would credit my card, but I had to call, then they would process his card. Too much hassle I tell you! They DID offer a 20% discount for a future service, but let’s be real Spa d’Sante– I will NEVER give you my business ever again! The front desk people are unprofessional (chit chatting away while I am trying to serenely wait for my appointment– just tacky for a spa!) and management clearly does not care to properly rectify a situation that THEY screwed up! Too bad I can’t give them 0 stars.

The good points, I got an appointment at the last minute and they were ready for me as soon as I got there.
The bad: I have nagging back pain, it has become a major distraction in my life lately. I went for an hour massage, but it didn’t feel really good. I got a massage from a friend once (who is not a masseuse) and it really felt like the pain was floating out of my body (the only reason I don’t ask him for another is because he kinda likes me more than I want him to). At this place, I felt like I was being rubbed by a bear ??? Or a robot??? I don’t know. It just wasn’t what I was expecting. I did however, feel a little better emotionally and the pain was minimized for a few hours, but came back to «normal» the next day. :0(
So, I am still looking for a good massage…