Smooth Lines Salon & Spa

I hesitated to write this after removing my last one.
I don’t know exactly what happened to my hair in this salon. I know I got a bleach treatment I didn’t ask for, nor was it explained it could potentially ruin my hair. I’m not sure if it was just the bleach, because my hair is ruined beyond repair up to the crown. I believe she bleached the bottom and colored it after. Both were obviously not done properly.
Having damaged hair is something i have never experienced. I’m typically very conservative. But I put my trust in someone and the result is devastating.
I eventually received a partial refund. The owner finally called me. Not to apologize but to voice her displeasure of my review. I left 3 messages on their VM asking for my money back and she stated it was harassment. I had been in 2 more times to get it fixed. Im learning you can’t fix it.
Nothing is worse than having all of your hair cut off to rid yourself of damage caused by something I never did to my hair. I continue to get expensive salon treatments, but they don’t last longer than a few days.
The damage is still there.
I’ve spent a fortune on products. The truth is that nothing can fix dead hair. I see more money spent to hang on to what is left of my hair.
I am so sorry I ever visited there. I’m even more shocked that the owner attacked me for being so upset and hasn’t quite realized that her place of business did this. It took her 5 weeks to finally call. Not to apologize but to argue with me.
As a person who has been in customer service first as a flight attendant, and now in business to business sales, I understand the value of listening to my customer. She lost a customer. She lost referrals. She lost products that won’t be purchased. So much could have been done to handle this better. By her and also the stylist who did this.
She’s not happy with my reviews. Next time after a visit, maybe not solicitating one via text would be a good start. Use a bad experience to self evaluate.
This was handled so poorly. It’s difficult to understand how a person can be so angry with a customer over a year or more of damage they did.
If they ruin your hair. Good luck.

I started coming to Smooth Lines for Alex’s brow transformations. She is amazing, and I love that she really «does up» my brows with makeup afterwards instead of just simply threading them and leaving them bare. Full disclosure — she is a bit pricey. I haven’t seen her in a few months, but the quality is worth it if you can afford the luxury.
However, I’m here to write a review about Ashley, their esthetician. I first saw her after I noticed a February «spa special» when I was getting my brows done by Alex, and I have been back for a facial almost once a month since then.
She is EXTREMELY personable and friendly, I love chatting with her during my facials. But most importantly, she does an amazing job. My skin always look and FEELS so refreshed and amazing after seeing her. On my third facial with her, she kept commenting during the service how much my skin has improved, and what products she is able to switch up on me due to the improvement. I like that she actually tells me what she is doing and what products she is using during the facial. I can tell she really loves her job and all of her clients. She never pushes products on me unless I express an interest in it — like the cucumber face mask I love!
The prices are fair for exceptional service. The front desk girls are always very friendly — although one time they forgot to let Alex know I was there for a service and I ended up waiting for about 20 minutes, but both they and Alex were very apologetic. The spa/​salon is clean and they offer monthly specials, as well as discounts on products.

I got my hair blow dried and styled. The hair dresser was really nice and mindful to what exactly what i needed. My hair being silky, she applied tonnes of hairspray but my hair was set all night. It looked beautiful and everyone complimented me on it. I was hoping for something more simpler but i got more than i wanted. I will definitely come back for future events.

I really enjoyed Smooth Lines. The atmosphere was nice and relaxing. Alex is a brow genius. My brows have never looked this good. Ashley was a fantastic waxer and I will definitely be back.

I have been going there since my salon closed and have not been disappointed. Booking is easy and service has always been good. Kim is great! She listens, advises, and delivers. Love it:-)

Charles did a wonderful job cutting and color correcting my hair. My hair has been through a lot of damaging processes and he restored it back to life. He did a treatment that changed the look and integrity of my hair. It is more healthy and the color has been evened out. He is very knowledgable and has the experience to back it up!

The Cut– It was okay, I wished I would’ve gotten it shorter. They curled my hair but the curl didn’t last even less than 5 mins.
The Color– I asked for something very specific since the original plan didn’t work, it was dark purple to a blue then a light blue green at the ends but they said the blue would clash. In the end there are still yellow hair and it doesn’t really look ombré instead I look like a really big fan of the joker with a rich purple at the top and green at the bottom and it’s not what I really wanted in the end.
Overall: First time going there and doing something big with my hair, it’s not what I wanted and I should’ve listen to my gut and for the price to be what it was it was too expensive. Next time going somewhere better, cheaper and hopefully soon.

Loved this place as soon as I walked in, Tamara Wilson cut my hair, she did a efficient job asking exactly what I wanted and tons of important questions on my daily routine and all, salon overall was really clean and everyone was friendly, this place had tons of good reviews when I was online and lived up to all and more, for sure found my new salon, can’t wait to get color next by Tamara

Facials w Ashley is amazing, I fall asleep every time. She teaches and advices on skin care and comes up w a plan, customized! I hv finally found someone I trust w my face! The cucumber water is a definite must hv before and after each session. Wear minimum and comfortable clothing to change into their bath robes. The steamer and warm blanket are wonderful additions to relaxation. They are super w schedule needs, I will be going for many years to come.

I’ve been there a few times and have never been disappointed. Definitely a place to go especially if you are a Bumble and Bumble fan!

I love this place! Great service, always prompt, always on time. I am new in town and I was very fortunate to have Richael Maldonado as my stylist. She is super friendly and I always feel like she understands what I want right away. She is also very happy to bring new suggestions and give some great advice. She’s definitely a keeper!

Charles May. The freaking BEST. Enough said. Do yourself a favor and come get you some Charles to work his magic on your hair. You’re welcome :)

I saw Richeal and she was amazing. It has been a while since I’ve gotten my hair cut (2 kids) and was in desperate need. My hair was a mess, I wish I had thought to take a before picture. I showed her a picture for inspiration and she suited it to my face and hair. It turned out great! My head feels so much lighter now. The salon itself was easy to find and very nice inside. Everyone is friendly. I highly recommend it!

I was very happy with my Shellac mani, Thank You Maya! And Taylor is So Sweet great customer service.

I absolutely LOVE Kim… she always does such an amazing job with my hair, I’ve never left unhappy. Kim also uses Smooth Line’s amazing hair products and when she’s done shaping my hair into it’s new style, she does such an awesome job fixing it up so that when I leave, I feel like a new person. I’ve kept Kim as my stylist since I’m super picky and it’s so hard to find a stylist who does exactly what I ask for. Plus she provides really great suggestions that fit well with my face and preference. I also ran to Kim for my daughter’s prom and she received tons of compliments.
***I highly recommend Kim if you are in need of an awesome cut, color or style.***

The staff is super friendly and easy to talk to. Very welcoming. Kim is an excellent hairstylist and I always leave extremely happy with my cut.

Had an excellent experience and the service was superb.
Miriam has the best hands for massages.
Our party of 10 was very well taken care of.
I will highly recommend this location to my friends that frequently visit San Antonio.

Love this salon! Wish I could give 10 stars! Atalaya did an AMAZING job on my cut and color and Ashley did a great job on my eyebrows! Love love love !!!

I love this place and the fun girls that work here! After having a disappointing experience in another wanna-​be spa in the area I was nervous to try a new place but I’m glad I did. I can get my hair color (that I love to play around with) done and get my nails and toes done there too… all the same day.
It was a little tricky scheduling it all back to back but they were very helpful in working it out for me. My color is great and vibrant and isn’t fading and my nail polish on mani/​pedi stayed well. I will definitely be back!

I followed Alex Lobos over here from her previous spot for her specialty brow services. I LOVE the way Alex does my brows — I will never attempt to do them myself or even have a coworker do them for me. (I work at a medical spa). She keeps the shape so natural and complimentary to your unique features, while giving you a little bit of glam with the arch and proper powder fill-​in. This new salon really suits Alex’s expertise in transforming brows. If you haven’t seen her yet, you don’t know what you are missing!

Thank you, Angela F., for recommending Ruben! Master stylist extraordinaire!
It’s been about 10 years since I’ve been to a «real» salon. I usually trim my hair at home or get a snip at Great Clips or some place similar. I have thin, straight hair & I don’t style it. So I don’t see the point of spending loads of money on a trim.
But, the grays have been cropping up all over. Not ready to admit my age yet! So I made an appoint with Ruben.
He analyzed my hair & color matched it perfectly. He also reshaped my hair so that it is now truly wash & go. Soft, shiny, silky hair… Love it!
Highly recommend SLS & Ruben in particular!!!

Hoy fui por primera vez. Escogí un junior estilista y me asignaron a Julianna. Ella hizo un buen trabajo con mi cabello y demostró mucha paciencia por que tengo demasiado cabello y tardo muchísimo en darme estilo, pero el resultado valió la pena