Silver Leaf Resorts

STAY AWAY!!! Whatever you do do not sign anything!!! We signed up at the mall for a giveaway, was called to let us know that we had won. Guess what? We won nothing. It is all a sales pitch and they don’t care one bit about your time. If you buy you will be tied to this thing for the rest of your life. If you really think about it, between the cost of the timeshare and the maintenance fee you could just save that and go on first class vacations every year. I unfortunately fell for it and the cost in six months was more than I had spent in my honeymoon which was at a 5 star resort with all accommodations including airfare. The reality is unless you don’t work, who has time during the week and on the weekend there is never availability. If you have Presidential, of course when they sell it they say it is guaranteed, when you get to the resort, nothing is guaranteed. The CSR even told us that they are told to oversell and lie. It is a scam!!!

We are owners at Silverleaf Resorts. We love the Resorts, but loathe the high pressure sales tactics. Be prepared for the 2 hours sales pitch to be 5 hours of your time and for many phone calls to show you «changes» after you buy… code for selling you upgrades. I agree with other comments on opening the water parks to the public causing massive over crowding at The Villages. Piney Shores and Hill Country are nice during the week but crowded on weekends. Our favorite is Lake of the Woods.

So upset, we were suckered into buying this time share resort. We purchased the best condo packaged, (that we never even got the chance to stay in.) They told us our RCI trips would be in 5 star hotels like the Hilton. Not the case I went to stay on a Wednesday to stay at the silver leaf resort. The nice condo we bought all 4 buildings were «full» on a Wednesday. Right… The cabin they put my family and I in smelled of smoke so bad it made us sick! When we complained they didn’t come smell for themselves they said the cabins are smoke free… There was pee on my toilet seat! I wanted to cry it was so gross and not what we paid for! We said whatever we bought it for the RCI anyways. Went to book RCI it was not 5 star hotel like promised in the sales pitch. It’s crapy cabins just like the ones they have. They are scammers looking to make commission stay away! Our whole experience is awful and they won’t let us out of the time share without paying it off and selling it ourselves. Customer service is terrible when we complained about the conditions of the cabin they were rude and management never got back to us.

A bunch of scammers!!! They promise a 90 minute presentation which is actually 3 hours long. They continue to pressure you into buying a deed with them even after you say no several times. Who spends $ 75 plus a month for the rest of their life on mantienence fees at a resort? You do get your gifts, but you can’t travel on any major holidays and you have to select 3 dates in advance which they «try» to accomodate. Not worth your time for these gifts.

To me, the word «resort» has a connotation of quality level and this place definitely did not meet that level.
My friend has a timeshare there so we stayed there. The room we got was definitely dated and older. The kitchen was nice and had decent supplies, the furniture was mostly clean except for some candlewax I found on the couch.
The fitness center was TERRIBLE. It was 2 treadmills, 2 bikes, and 2 ellipticals. 50% of these machines worked. The space was really tiny and the carpet desperately needed to be replaced. No water, but fluffy towels supplied.
The pool area (we went to the Presidential Suites pool) was ok. There weren’t enough chairs around it and those that were there were completely metal, so REALLY uncomfortable. The grills there were these really tiny charcoal grills. We had to use 2 and layer our food to feed 5. They are also a good distance from the pool.
The staff weren’t very friendly either. When we tried to find the fitness center, we approached an employee on a golf cart (long blonde hair, curly) to ask where it was. She said «It’s where you checked in.» I explained that my friend had checked us in so we didn’t know where that was. «Well that’s where it’s at,» she responded. «Um, ok, where is that» «On the other side of the complex.» I gave up at this point. She wasn’t very friendly and definitely not going to help me with good information. I also found the employees that helped us at the fitness center to be not very friendly and attentive.

Giving them 1 star because there is nothing lower.
Paid $ 20 to secure an appointment at the Austin Auto Show, was promised a $ 40 visa card, a $ 40 gas card, and 3 days/​2 nights including roundtrip airfare for two to a choice of 5 locations. Didn’t get any of that.
Spent 2 hours driving down from Round Rock, ok, the gas card would’ve covered it, had I got one. Spent an hour waiting for someone to give me a tour. After an hour, I told them I had to leave. At this point I was whisked to a back alley area to speak with a manager. I told the manager my time was important, I didn’t tell the manager I had taken the day off of work… Anyhow, I wanted my $ 20 back, but was refused.
This resort (or the management) does not realize the importance of peoples’ time.
STAY AWAY FROM SILVERLEAF RESORTS, and HILL COUNTRY RESORT at Canyon Lake, Tx.

THE HILL COUNTRY
Do I even need to say anything else? LOL
Nice. Beautiful. Not many people. Great dining area off the lake. Beautiful Ambassador-​Suites and for the regular folks like me Bungalows :)
The drive up was horrible but the service was great. They fed us Breakfast|Lunch. The pool was positioned perfectly to see the river and other homes over the edge!
Guadalupe river flows right down the way. I suggest to all, go river tubing! I’m such a country bumpkin and I love it!!!