Security Service Federal Credit Union

I have never been treated as badly in my life as I’ve been treated here. Over a year ago, I was in the Dezavala location with one other person and dropped $ 75. I saw them snatch something up off the ground and when I tried reporting it to the teller, she talked to me like I was an idiot and refused to get a manager or call the police because the managers were «in a meeting.» When I tried calling and asking for a manager, they said they’d forward my message and haven’t called me since. More recently, an error in their system caused my account to reflect the wrong information and become overdrafted by $ 88, and I had to pay an overdraft fee! That’s a week’s worth of groceries that I’m not going to be able to buy now. Then I started being charged «late fees» because of some technicality, when I wasn’t even contacted and informed that there had been changes to the way that my payments are processed. No calls, no letters, no emails, NOTHING. And considering how much junk they send to me, you’d think I’d get a letter? And now, the icing on the cake: after refusing to refund me the late payments, the representative I spoke to the other day flagged my account as compromised and my debit card has been closed. I’m not going to be able to eat until I get my new card because I can’t just take time off work to take the bus over to the bank to withdraw some money. Unbelievable. Pure and absolute shit.

awesome credit union, awesome branch location, awesome employees. always fast service with a smile.