RE/MAX North-San Antonio

Met with Johnathan Harris today for two house viewings. The absolute worst experience! Unlocking the door and letting me view the house while you’re on your phone is not my idea of good customer service. Not only was he not personable, he emphasized on more than one occasion that he «didn’t have time today or the day of the week» to show any more houses. When you’re that busy, you should have no issues with a potential renter/​buyer walking away because of the lack of customer service. Would not recommend to anyone!

I had an absolutely horrendous experience with this office and after I expressed my disappointment with my agent, she refused to sign a buyer’s/rep termination. The agent was slow to submit my last offer which resulted in other offers making it to the seller before my negotiated offer did. The agent made several mistakes on several of my offers, including listing the wrong address of the home I was trying to purchase, listing the wrong name of the sellers agent, and many other small mistakes that showed just how unprofessional she was. I would not recommend this office to anyone. The broker did nothing to help my situation.

My family rented a house through Re/​Max North San Antonio from November 2011 through November 2013. Once we signed the lease, we were excited to move into a very nice house in a very good neighborhood. These were the most positive things about our experience.
The less positive part of our experience was getting help from the property manager when it was needed. The process for taking care of any issues or repairs was very rigid. There were only a few repairs needed during our rental period, but we the renters were not trusted to call a service rep ourselves. It was required that we defer to the property manager’s judgment of the issue, and his availability to make that judgment. For small things, this process was a little time-​consuming but worked fine. However for a couple of repairs that had more urgency, it was more frustrating.
An example was when the kitchen sink faucet began to leak and spray water even when off. We quickly looked for a reputable repair service and called them to come fix the problem, which was at least semi-​urgent in our judgment. After getting the bill of $ 125, a minimum charge for their service, our property manager would not consider reimbursing us because the repair service we chose was not approved through him.
Another example was the A/​C gradually deteriorating toward an expensive repair, but for which the property manager chose to make incremental repairs, perhaps at the direction of the home owners. This left it up to us to wait for when the A/​C would lose cooling power again, at which point the process would repeat itself. Eventually the property manager chose to investigate making the repair that would fix the A/​C system for the long term, but after a few uncomfortable weeks for us.
After a walk-​through of the house before handing in the keys and moving out, we were told the bathtub would likely need re-​caulking and the garage was a little dirty, but the Re/​Max property manager had few comments other than «I think you guys are in good shape.» We made the mistake of interpreting that to mean we could expect maybe 85−95% of our $ 1,495 security deposit back. Instead, we were billed $ 150 for bathroom repairs, $ 175 for a shrub to be cut down and removed, and $ 165 for augering a clogged kitchen sink that was not clogged on the day of our walk-​through. Except for the clogged kitchen sink, we decided it was not worth taking issue with the other repairs. Our request for Re/​Max to consider reimbursing us for the clogged kitchen sink was answered with a decision that the repair was needed and caused by our usage. Understandable, but frustrating.
After all of the deductions from our security deposit, it was hard to tolerate the memory of our property manager not reimbursing us for the $ 125 kitchen faucet repair that we acted on before consulting him. Since this was how our experience ended with Re/​Max, it is the lasting memory we have.
We have had property managers in the past that showed more understanding for the fact that a home is a home, and someone wants to feel comfortable living there, whether they are renting or they own. The way the Re/​Max property manager conducted himself was more so as an agent of the lease, which is a contract full of language that protects his position. Since most would-​be renters do not have time to check how good the property manager will be before signing a lease, all we can advise is to protect yourself if you will rent through Re/​Max. The security «deposit» you provide when signing the lease will most likely be their instrument for making some money off of you when it is time to end your lease.