Pizza Hut

Took over 1hr when I live 6 mins away. There was barley any cheese and pizza was cold! Literally cold. Will never order from here again.

Update on my review from the 26^th. In addition to my original Unilocal review, I wrote Pizza Hut a detailed email and responded to the survey they sent me a couple of days later — all with the same message. No response, crickets. I’m not looking for free pizza (especially from there), but do expect some acknowledgement…“thanks for the feedback”, or «sorry you had a bad experience». Nothing. Most organizations have at least an auto-​reply email script you get a minute after submitting. These guys don’t even care enough to do that. The Pizza Hut organization, from the local store manager to whoever at Yum Brands HQ in Louisville is assigned to read customer feedback, does not care about customer feedback.
There are so many better places to get pizza than Pizza Hut; please try them. You will get better food and better customer service.

Took longer than expected and got less than expected…
We were shorted a breadstick and weren’t given much chicken on our chicken pizza.
Ordered online and said it would be ready in 20 minutes. Took almost twice that for carry out.

My son (15years old) and his friends placed an order online and under special requests my son put «draw me a dinosaur»! As you can see from the picture, request fulfilled! They opened the pizza box and there was a dinosaur drawn! They enjoyed every bit of their pizza and especially enjoyed that they actually drew them a dinosaur!

Ordered food and drinks from here tonight at never received them. I got a confirmation email and assumed that meant they were on their way… NOPE. So I called and was told by some rude guy «yeah um dude we’re closed.sooo.uhhh» I asked to speak to the manager and was connected to Juanita. She of course didn’t care and told me «we are closed and I don’t have your order» I told her about the confirmation email and she said «yeah well, IDK about that but like I just told you we’re closed»
Oh well I have the email to the woman who oversees all of SA for Pizza Hut and have already fired off an email to her. Also will be sending in a complaint to the BBB.

Normally, I would have given this place a good 3 stars. Delivery service isn’t fantastic, but it’s alright. This evening, I had one of the worst pizza experiences in a while.
I had ordered 2 medium pizzas and breadsticks. It took nearly and hour and a half to get my order, and I live only a little over a mile from the location. After calling the manager, I was told the delivery woman left 15 minutes late. Once she finally arrived, I gave her a poor tip for her lack of punctuality. Upon seeing the tip, I was given attitude. Finally, I was able to sit down and eat the pizza I waited so long for. Upon my first bite, I found the pizza was cold! Not only was it cold, but the extra cheese on one of the pizzas tasted stale.
The manager was kind enough to remake the pizza, but it took another 30 minutes just to get the it. After 2 hours, I was able to eat mediocre pizza. 2 stars only because I was able to get it remade, otherwise I would have been 1.

It never fails this Pizza Hut is so close to my home. However every time I order something from this Pizza Hut location either the bread is not cooked all the sway through. Or your order is wrong. Today I order two pizza“s TWICE I told the manager I want the pizza’s the same. I have the pizza’s pickup. They were both suppose to be pepperoni and there not. One is cheese and one is pepperoni. Not only do you ruin our dinner what am I suppose to do except your apology and because of your lack of understanding I’m suppose to return and pick another pizza up. I don’t want anything free all I want for Pizza Hut employees to give me what I order and what I pay for. That’s it!!! Bulverde and Evans location. Always disappointed!

WING STREET SUCKS! Frozen never wins and pizza hut should change the name from Wing Street to Wing Dead End. These wings are very greasy and about the size of a quarter (see picture).
I ordered them just to try them out with my pizza order. The Ninja Turtle pizza was tasty but if you gotta have wings with them order more than you think cause they are baby birdies.

Ordered late night to my hotel room. They brought me the wrong pasta and burnt breadsticks. They also didn’t give me any utensils. After I called the store back it was about 15 minutes from closing time and the store kept picking up my phone call and just leaving it off the hook. I could hear people in the background but no one would respond to my calls.
So now I am sitting here in my hotel room with no dinner and I have to go through the hassle of calling them back tomorrow to complain. Avoid this place at all costs.

Terrible service, never got our drinks silver ware, anything. Manager made a joke that dinner was on him, pretty funny with my five hungry kids. Thanks butthead… won’t be back again and I don’t recommend anyone else going.

This is the second time we have visited this establishment. Told myself I would never be back again after the first time. We ordered a pepperoni and onion with half black olives we got a ONLY pepperoni. Also ordered wings. Ordered both WELL done. The wings are slimly and the pizza taste like cardboard. NEVER WILL BE BACK. The owner should be ashamed keeping his doors open.

Seriously the best Pizza Hut I’ve ever been to.
Our waiter for the buffet was actually awesome, and gave us better service than most other restaurants deliver. He was professional, friendly, got us several refills, asked if we had any special requests for the buffet selection, and even BROUGHT US several slices of our requested pie the moment it came out of the oven. Why this guy works at Pizza Hut and not a high-​end place is a mystery.
The pizza is, well, it’s Pizza Hut, and Pizza Hut is a chain.
Buffet Hours
M-​F 11:30−1pm
M-​T 5:30−8pm
Sat-​Sun?