KM Builders

From bathroom remodeling, kitchen remodeling, to room additions — KM Builders has an attention to detail that is unmatched by remodeling companies in San Antonio. If you are looking to remodel your home — seriously give these folks a call.

I was in the market for blown-​in insulation, so I called KM Builders and scheduled an appointment for an attic measuring and estimate. A member of the office staff told me, in such a tone that suggested I should be impressed, that the owner Keith Moehle will personally come meet with me.
So Mr. Moehle comes out and immediately starts trying to sell me on products I did not express interest in when I called. My bullsh*t detector goes off, but I give him the benefit of the doubt.
When leaving, I ask Mr. Moehle when I can expect my estimate. He says after the weekend: 3 – 4 days. After a week I call and ask the office staff where my estimate is. They say they’ll as Mr. Moehle. After two weeks I call and ask more forcefully, «where’s my estimate?» They say they’ll as Mr. Moehle. After two and a half weeks, I start badgering them and finally they send me an estimate.
I follow up the emailed estimate with a few questions, but a week and a half after that I still have not received a response.
Actually, after the first week of waiting for the estimate, I knew I wouldn’t hire them, but since they wasted an afternoon for me – stayed home from work – I figured I deserved an estimate.
So here is my conclusion:
1) They try to upsell you with products they claim will save you lots of money. Maybe the products are great, but if you’re expecting someone to come out and bid on a specific project, but instead they bring out the dog and pony show, can they be trusted?
2) If you have to badger a contractor to send you an estimate, …if you have to badger them to give them money, what does this say about them? What if the contractor gets his down payment for the job and then «hems and haws» on when they’ll be showing up like they did for the estimate? I am not saying they do this sort of thing, but their behavior makes me a little nervous.
3) The meeting with Mr. Moehle again set off my bull detector when he started boasting about his 80 employees and radio show on WOAI radio. I didn’t know he had a show, but if I paid WOAI for a weekly show about shoe laces vs. velcro straps, I am sure they’d give me air time too. A pay for play radio show doesn’t necessarily translate into reliability.
4) KM Builders gave me an estimate of $ 2,400 for blown-​in insulation. At an industry standard of $ 0.40/foot, that would mean I have a 6,000 square foot attic, which it isn’t. Another local firm, Williams Insulation estimated $ 426, which was a very professionally priced bid.
Mr. Moehle might give me a song and dance on William’s inferior fiberglass products, and thus, their cheaper price… but he is unresponsive.