H-E-B plus!

Visiting my family for the holidays, my husband and I accompanied my mother to this store to do some shopping. The customer service is the worst– everyone was so rude to my mom (and this coming from a New Yorker.) from the deli counter woman who rolled her eyes as she was helping people to the manager (?) who was moving people along in the checkout lines (he was openly sneering at the customers) to the kid who checked her out (he literally threw her bags down and one of the cupcakes we bought was smashed in the plastic container). The array of products they have is amazing, but it was a hellish experience. There’s better stores to shop in San Antonio, I’m sure. Avoid, avoid, avoid.

Once again, this HEB fails… avoid this location. Went in today, got in line to check out with our 2 little hand baskets of stuff. Gentleman 2 in front of us, swiped his card and it was processing for a minute, cashier just staring at him (no conversation) he says it is not working, bagger said try it again you must have messed up, went through that 3 more times. Finally Leslie the cashier calls Leslie the Manager, she shows up 3 minutes later. I would have moved lines, but in the meantime, they have collected all the little hand baskets from the lanes… Waiting for a little news from Leslie to the 5 people now in line waiting, nothing… does a reset of the machine, still no interaction with the line… finally ask the manager Leslie if it is going to be working, «ABSOLUTELY». Then she takes 2 phone calls, and then comes back to the problem, and guess what… it doesn’t work. Now she let’s everyone in line know we need to «move to a different line». Left the groceries on the conveyor and left. Just a little interaction with the crowd please, we are paying for the groceries that pays for your salary. The whole avoiding eye contact and conversation with the guest… not a good way to build business. Go to Target, Whole Foods, or Trader Joe’s across the street.

Heb Plus!
The Plus means that there’s so much more at this place! They sell everything that you’d find at a regular HEB, and then housewares and electronics like you’d find at a Wal-​Mart.
The prices are quite competitive versus what you’d find elsewhere.
Parking is easy, and it’s easy to get in and out of this place.
Overall, it’s a nice store.

Beyond disappointed! Do not shop at HEB. This is now the second time that I have bought meat that was no good. The first time was back in Mid September 2015, ground beef. It looked perfectly pink on the outside, but it was brown internally. I guess that would be the added coloring causing a «freshness deception.»
We chocked the first incident up as a fluke. But just this week, I bought salmon, potatoes and a few other groceries. Today October 31, 2015… not even two days later, I take it out to cook it and it’s slimy with a stench. I take a good look and notice the base of the salmon fillets is brown… seriously?! More color additives. So I opt to make potatoes and go to the pantry. I pull out the potatoes and realize the bag is wet. I reach in to check out the tubers and I’ll be damned my fingers almost slipped right thru. I’ve never experienced a rotted potato. I guess because I usually use them so quickly they’ve never rotted. Potatoes, bad in a week? I’m very done with throwing away my money at HEB. This is scary and unhealthy. Fresh? No not at all, simply deceptive and a health hazard~

My friend at central market recommended this HEB for its stellar bakery. When I got there I wanted to leave pretty much right away. It was too darn busy! The bonus is that the parking lot is huge. And there are other shops in the area so you can shop around.
I felt it was like any other HEB except it has a cool lodge/​log cabin feel (from the exterior and ceiling). And it also sells TVs and clothes along with food because it is an HEB plus. I’m not a fan of these plus stores because I think it’s weird to buy clothes where I would get food but you can’t beat one stop shops for convenience.
I wasn’t too impressed with the bakery or really anything. I probably won’t go back since it’s far away and there wasn’t anything too special about it.

Today was my first visit to this location, and this HEB has everything, especially select beer and wine that is not available at other HEB stores. Even though very busy, there were plenty of registers open. I had more than 15 items, but I was quickly directed to check out at a 15 or less register.

This has been my go to HEB for the past year and a half. The store is always bright and clean, and I’ve never had an issue when I needed help finding certain items. If I was a mouse, I’d been in cheese heaven. I can spend quite sometime looking at all the variety of cheeses they carry, which is conveniently next to the wine area. I’m not a big fan of olives, but if you are, they have a olive bar next to the cheese area with many varieties to choose from as well. I also love how they do samples tastings of foods and wines. The deli area can be a bit slow at times, but they always get my orders right. The meat and chicken area is always stocked and looks fresh. The seafood area can be dangerous for me. I LOVE their catfish and salmon. Sometimes I’ll splurge and go crazy on the shrimp for a nice jumbalaya! Got a sweet tooth? You’ll be there a while as they have a huge selection from your usual donuts, to their amazing tres leches cakes, and gourmet desserts. If you’re lucky, you may also run into a few Spurs players too. I know I have on a few occasions. :) Never really had issues with their checkout lanes except for the baggers. Some of them could be retrained on bagging groceries properly.

Esposa and I have lived all over this great country. We’ve shopped at dozens of grocery stores. None, and I mean NONE compare to H-​E-​B. This company’s grocery stores are excellent, regardless of location. Each and every one is spotless, has excellent food, and fair prices. What sets H-​E-​B apart from the competition (like Target and vomitacious Wal-​Mart are actually competitors for groceries) is their staff. The staff at H-​E-​B are friendly, courteous, professional, and above all helpful. Every time I’ve asked for help in an H-​E-​B the staff have walked me to or toward the aisle, or if they did not know (rare), they find another staffer who does. To top it off, H-​E-​B is a highly philanthropic organization that gives back to the local community. We will continue to shop at this and other H-​E-​B locations so long as we live in San Antonio. OVERALL: STELLAR.

The store is kept clean and is usually well stocked. I just hate how they change the layout every few months.

This location is almost always busy, unless it’s really late. I really like it though, it’s got a great selection of items, there’s a bakery, pharmacy, a Generations Federal Credit Union, a Pasha Express (Mediterranean food) and a really nice floral department. There are usually great sales going on in electronics, and of course it has the usual awesome HEB coupon specials going on store wide!

Wow, I didn’t know HEB Plus stores exist! So happy they had one near our hotel. It was fun to browse their huge store. My son chose a reasonably priced baseball cap there. Our family was also able to buy miscellaneous items that was better priced than at the hotel we are staying at. We love HEB in general. There were some smaller stores within HEB. However, since we came too late in the night, the stores weren’t open. I think purses and jewelry were in one of the smaller stores. They had a large baby and toddler area selling clothes. They had women’s clothing and sporting goods and apparel. I also caught glimpse of a sign stating they sell plumbing supplies. The store kind of reminded me of a Walmart because of all the different items they were offering. Good place to shop.

This HEB keeps fresh items and the employees are friendly. Most-​importantly to my family they have SO MANY organic and gluten-​free options with easy labeling. My 1yo is allergic to gluten so we are learning how to spot it. This HEB provides a gluten-​free icon on the pricing label to save the pains of searching on the product. I’ve double-​checked just in case and they’ve been labeled appropriately. Only thing us we’ve found a couple of GF items not indicated on the pricing label, but better that mistake than the opposite. They have an extensive GF section and also carry items from The Little Aussie Bakery, a local GF bakery in San Antonio. Great to know we can trust this location with the health of our child while providing her a wide-​variety of options for her otherwise limited diet.

This is my favorite HEB in town. The departments have such pride in their products… and the bakery is especially amazing. There are two HEB stores closer to my home than this one and I choose to make the extra drive.
It is also a very clean and well maintained store. My only complaint is the parking lot… it just isn’t configured well for the amount of traffic this store has.

HEB grocery stores scare all of the competition, because they can!
Nobody beats them for variety and price. Hey, they’re Texas born and bred — enough said.

I was in San Antonio from Minneapolis
There are these H.E.B. stores all over San Antonio, and I guess they own the San Antonio grocery market, and I can see why.
They have team members making fresh tortillas, fresh fish, tons of latino based food items. They have a huge electronics department. Just tons of stuff.
Everywhere you looked, there was cool stuff. The service was great, and I was told during weekends, the place was completely packed.
I was very much impressed.

It is kind of surprising that no one has really Unilocaled this HEB since they seem to sell a lot of food items from their prepared cold foods area and eat right meals.
The HEB itself is wonderful with all the HEB things you can imagine. There is even a coffee stand inside. I do enjoy their freshly baked goods.
This review is mostly on the pre-​made cold foods that are sold near the front of the store. For a small herbed chicken breast it is $ 4. You have to pay more for sides. A piece of salmon is $ 6… what I don’t understand is that you can go to a nice restaurant for much cheaper (getting a plate of food) I tried their chicken breasts (dijon and herbed) and salmon, boy were they dry and pretty gross. I love that they put the nutrition facts on each item when you buy it, but WOW 25% of your saturated fat in one small chicken breast? What do they put in it? I got a couple side item as well, but none of them tasted good at all. This entire part of the store is ripping people off. I am curious if they even try the food they serve? The price of really old and sitting pizza is the same as the pizza that just came out of the oven which is not often.
The floral department is more expensive too I think than other HEB’s.
The service however was very nice and fast.
Don’t get pre-​made food from here. Other than that, I love HEB!

Get in and get out!
Always offer carry outs and always with a smile.
Not too much besides the basic and you can still find a few extra brands of the normal items you shop for.

UGH! this is what I say every time I go here… UGH!
I’ve given this place 5 moments of my life, she will have NO MORE!
The entire shopping experience at this tore sucks the life out of me. When I get home, I don’t even want to put away my groceries… let em rot I say! My husband gives me the «look» and I inevitably put them in their proper place. But I curse at every item labeled H-​E-​B.
All silliness aside, I really do hate this location.
From the location, right off a 1604 off ramp. Beware of darting cars exiting this shopping center, speeding off 1604, and those drivers that just don’t know where they are.
To the parking: WTF where they thinking? There is no good parking spot in this place. Its squished, narrow, and lacking flow.
There is always 5 shopping cart go-​getter guys out there with their line of 300 carts pushing their way through the walking customers and mega SUVs and trucks.
There is NO good place to park, I’ve said this, but I have to say it again to make the point of, regardless where you park, your lost when it comes to entering the store. You want to start with produce? great! good luck finding a cart over there! not to mention after your purchase, you will have to exit the other side, and become one of those lost shopping cart souls in the mix with the SUVs and cart go-​getter guys.
You want to take the other entrance? GREAT! the only good thing about this side is that’s where they keep all of the carts. Once your in, however, figuring out where to go becomes a ninja act, and you have to dodge the express lanes, guide yourself around the pissed off shoppers trying to figure how to get out, and the crazy cart racers running to the one thing they remembered they needed but forgot to get… grrrr.
I cant go any further with this review… my blood pressure cant take it!
But I will…
The lay out of the store is terrible, just terrible. If you don’t know the store, you wont find the butter, eggs and milk. But when you do find it, you’ll ask yourself, why on earth does this store need an aisle and a half of yogurt? Do these people around here really eat that much yogurt?! and then you start looking around at the people in the yogurt aisle and a half, and wonder, why?!
The meat and cheese are cold, and about a mile away from the rest of the cold items. I tried to figure out which was worse, warmed over frozen and dairy items, or warmed over meat and cheese. My last trip I decided on warmed over meat and cheese. hope I don’t get ecoli!
I’d say that this place has great items and a huge selection… but we live in an area and a society that expects that. If I cant get it here, I can get it anywhere else. Its not enough to keep me coming back. The people that work here seem moderately interested in checking out my items and lifting my heavy watermelon, and for that I give them 1 star!
There is a super target across the street, and a new Whole Foods next door to that. There is no reason to torture myself with this H-​E-​B, I’m done!

Love to shop here right before they close, less people, lines are shorter. Pretty good wine and beer selection.

A miserable mecca for miserable people. This store is literally hell on earth and it is the direct fault of not only HEB but the over extended, anxious, Prozac popping, sitcom watching, chain restaurant loving, SUV soccer mom driving Stone Oakers.
The clientele who shop here prove the clear difference between being an efficient and fast shopper and just being a plain asshole.
People are so incredibly frustrated by the parking situation, store set up, long lines and clogged isles that they will literally run you down, knock you over, cut in front, drive erratically just to gain the extra few seconds, attain the closer spot or get to the shorter line.
Items are stocked intentionally to have shoppers search and search again. Why are the OJ options in three different places? Why are the veggie burgers, veggie nuggets and such kept two isles from the very specific vegetarian frozen meals and burritos? Why are there two places for canned garbanzo beans, black beans and other varieties?
Additionally, on a Saturday during the mid afternoon there were so many HEB employees on the floor, along with their ladders, racks and pallets full of merchandise and carts full of returns that they added a significant square footage coverage and isle blockage. My friend had our cart while I was on stroller duty and we found the store to be quite claustrophobic for such a gargantuan place.
This HEB is simply transparent. I want to yell out…“I see what you are trying to do here! You are trying to get me to spend more time in your store, walk from one end to the other, spend more money, purchase items that are not on my grocery list!“
Well HEB, that is not going to happen, because you can’t get me to do any of those things if I never go back… and my last two visits have been more than enough to remind me why I despise HEB in the first place.