Embassy Suites by Hilton San Antonio NW I10

This hotel should be closed for everyone. Came in last night for a 3 day family vacation and the hotel is under renovations. It looks horrible through the outside and inside. Please keep this hotel of your stay list of places here in San Antonio. Very un satisfied customer her and don’t think we will be coming back.

Really not a nice place. Hot rooms with extremely overpriced everything. $ 18 movies that are on netflix and dial up Internet at best. Wouldn’t recommend to even my enemies.

Well the breakfast is great! Costumer service is great as well! However that’s where the great stops. The hotel is currently under construction. When you book online there is just a little blurb about a little construction… however this is a huge understatement. It is a HUGE construction project. The whole first floor is gone, I’ve posted pictures… so if you stay here just know you will be sleeping in a construction site. Sweet dreams.

Clearly some new management needs to be put in place. Our room was definitely not up to cleaning standards: the air filter looked dark grey, there was a buildup of dust between near the wall, and the pullout bed sheets were not changed out from the previous users (pretty disgusting). I will look at other options when I am in town. We were extremely disappointed.

There is construction going on and there is constant jack hammering. Nowhere was this stated when we were booking the room. Horrible horrible experience. The lobby looks awful and is a complete embarassment. I was going to invite some friends over tonight but the hotel lobby looks so bad I am embarrassed.

Had a wonderful experience hate. The staff from front desk to cleaning was fantastic. Breakfast was great even on a busy Easter weekend they handled the crowds pretty well. If I’m in the San Antonio area again will look to stay here again

They need to renovate badly. Walking into the hotel I immediately was smelling a musty, damp odor. My room had the same smell. There are a lot of little things that customers notice that they aren’t paying attention to and those things make the place feel gross. For example the elevator opens and the first thing I see is filth and crumbs in the crack where the door opens on the ground. That’s an easy thing to clean, clean it.
My room felt really old and neglected which made it feel dirty. The bed skirts where in disarray, the shower grout needs scrubbing, and there are dents and dings to just about every item in the room. For some reason there were no bed spreads on the bed?
The good thing is everyone I interacted with here was super friendly. The lady at the front desk, the omelet chef, the man getting everyone coffee in the morning, they were all great. The breakfast is also better than expected. They make omelets to order and have real breakfast meats and pancakes.
If they could just repair the rooms and get rid of whatever that smell is I would come back but as it is right now, no.
My coworkers recommended this place but I didn’t find out until after I got here that they come here for the free drinks in the evening. Not really my basis for picking a hotel but if that’s your thing, this is your place.

I love this place.
Friendly staff. Super friendly. The front desk staff, maids, bus workers, and bartenders.
The continental breakfast is perfect. Nothing missing and it’s made to order. The free happy hour has wine, beer including a few imports, and then wells too. Can’t beat that.
Room was clean, smelled normal, beds are comfy and there was a pull out couch for when my neighbor was snoring. I loved I the view from my 6^th floor balcony and the weather happened to be prerfect.
There really isn’t anything to complain about. So worth the stay.

I like staying at Embassy Suites. The staff here are good folks. Some of the people who stay here seem to be missing persons from a trailer park somewhere. With all of that said, they could really use an update/​rehab of the hotel. I’m told that’s in the works but it hasn’t happened yet.

Disappointed. Dated and lack staff support. Only one person staffing at front desk. The same person is talking room service phone calls. The balcony window in bedroom is poorly sealed so you hear the highway noise. I thought it was just one room with broken seal and switched room and it is the same. If you are a light sleeper, better. It book the hotel.

Hotel is very dirty. They don’t vacuum the rooms and my bathroom had mold on the shower ceiling and wall. Very dusty in areas not readily visible. Management needs to do a better job of doing a walk through regularly to remedy these deficiencies.

The absolute worst night I have ever spent in an Embassy suites. Beds were hard. Fold out couch looked and felt like it was from the 50s. The snaxks and drinks they serve in the evening consisted of stale popcorn, stale chips and refried beans. Drinks were watered down. Bartender was rude. Overall terrible experience

Never stay at this hotel. We asked for some extra blankets, but were given sheets instead because they ran out. Room service did not clean. All they did was change out the towels. All in all, bad service.

This hotel is clean, lovely, and the staff is so accommodating and kind. The ES breakfast was fantastic as always, the pool and hot tub area are very nice and clean.
The hotel is only about 10−15m from downtown and it’s a quick drive to Six Flags and Sea World. This will be our hotel inSan Antonio from now on.
TL;DR — It’s awesome, convenient & I highly recommend it.

Good location and close to restaurants, gas stations and freeway. Managers reception from 5p to 7p offering free drinks and complimentary breakfast in the morning. Free parking and free wifi.

I want to give it three stars because the staff here are all wonderful but the problems relating to an obviously aging property are too overwhelming. I stay at this location because of its proximity to the UT Medical Center… The food is typical Hilton fare but, like many Hilton properties, they’ll make it healthier if you specify what to add or keep out (they’ll switch out salad dressing, hold sour cream and butter, etc). The bar is exceptionally cheap. And, again, the staff are all great.
This property is old. The lobby is nice and the fitness room is also great. That’s where it ends. I had a minor flood in my bathroom at this particular stay. I was put in a smoking room at another stay. There are blood/​spaghetti sauce stains on my new sheets, and if you leave the air on for awhile the carpet feels kind of wet/​sticky with bare feet. Again, this is after almost 10 multi day stays here so it’s obviously «good enough». I’m on the 8^th floor this time and I don’t get any sort of useful wifi signal. It works fine on the lower floors, so if you plan on doing any sort of business or school work in your room, definitely decline anything above the 4^th floor.
If management are reading this review, I get that you’re working with something you can’t really change beyond what you have — BUT, it’s really cheap to add more WIFI routers to the top floors. Easily under $ 1000 for the hardware and installation. If I ever get put in an upper floor room again without any improvement in service, I’ll just stay at another hotel. It’s downright criminal that people without status (I’m DIAMOND) to have to pay $ 10 per night for a connection that takes 30 seconds to even begin loading a new webpage.
Oh yeah, this hotel has a small number of flies in every room I’ve stayed in. I figure it may be par for the area but it’s still a little gross to see.
Again — some of the best staff I’ve seen at a Hilton property. If not for them, it’d be one star and I’d endure the extra 30 – 45 minutes of commuting per day to avoid the negatives.

I wish I had read Kayla M review before I left yesterday. I had to stay there because it was last second for work. I am Hilton gold almost platinum and I have stayed in many of their hotels. I stayed last night and was happy to check out !
I would give this ½ a star if not for the sweet staff ! They are doing the best they can. Everyone we came in contact with was super friendly .
The hotel is gross ! That’s being nice, it’s super old and dated. I felt like the room was done in 1989 and that was the last it saw a good cleaning. That living room part is nasty I turned on the light when I walked in and turned that one off never to turn it in again. I unfortunately brought my 25 yr old son with me and he couldn’t believe we even stayed that night. We did call Hilton to try to get moved but there was my much left anywhere .
The bed was horrible and being a person who travels weekly for work I do my bed bug check with the roller and it produced nothing so that was good .
The sheets I swear I could see through and I am not sure what they are calling pillows and blankets ??? Since I it was a last min thing I drove in from Dallas so we had our pillows at least .
The only thing newish in that room were the TV and the vanity. Neither is what you will be sleeping on .
We ran to cvs to get cleaning supplies and I cleaned the room down and sprayed everything with Lysol. I am not kidding at all
We checked out first thing in the morning and ran back to Dallas feeling very dirty .
Sad part is this hotel has a lot of people from the army there for some kind of training. Really they serve so much more then a dirty room with horrible beds and an air conditioner that doesn’t work
Sad … Sad day folks when that’s all you get for serving our country.

Meh. That’s how I feel about this place. I honestly expect a lot more from this Hotel chain. Sure the rooms are all suites, sure you have a mini fridge, wet bar, microwave and 2 TV’s. There’s free made to order breakfast and a manager’s reception each night (free booze)… But the hotel here is older, it’s humid, the mattress is cheap, and I couldn’t get the fan to go off in my room without turning the whole system off. In other words it was always either freezing or stuffy.
The bathrooms here are super small with the sink and vanity in the bedroom. I’m also a germaphobic and was totally grossed out to see the maid had moved my toothbrush onto the tissue holder… Mostly because there were tons of water spots on the top which says she always does this, but never wipes down the tissue holder.
The walls are also thin. I could hear when the neighboring rooms opened their closets, flushed thief toilets, etc. Lastly, there is limited parking; I had to park out on the street the first night of my stay.
It’s not an awful hotel, but I would totally stay somewhere else if I could afford too.

Three stars means a-​ok? Yep, that fits.
Nothing special. Its exactly the same as the old Doubletree in Waltham, MA that I used to love. Same rules apply here though — stay on a low floor & always take the stairs. The hotel booked a large group (3 buses) of kids for something & the elevators just couldn’t keep up.
Breakfast wasn’t anything special — not bad, not awesome.
Room itself was a two room suite, sink in the bedroom outside the bathroom.

I typically stay at Embassy Suites as they fit my family needs but I wish I would have read some of the reviews prior. THIS PLACE IS GETTING OLD AND NEEDS UPDATING. We were to have a non-​smoking room and this smells like a smokers room. You open the door and before you walk in wham the smell hits you. I have not asked for a new room yet as I thought I would write a review based upon 1^st impressions. Besides the odor in the room the place has not been cleaned very well both in room and common areas. Dust everywhere.
As this time I would not stay here again or recommend this hotel to anyone. Plenty of other options.
Now time to go let management know how unsatisfied I am. I may update after their resolution.