DoubleTree by Hilton San Antonio Airport

The worst nights sleep ever. The walls are paper thin, you can hear traffic, cars, hotel guests, etc ALLL NIGHT and the AC was noisy. The rooms are small, not enough towels for 2 people, the pillows are flat and the beds are uncomfortable. Waste of points to stay there, I couldn’t imagine if I had to pay

Avoid this location. Front desk was very friendly but that where the pleasantries stopped. This hotel is very old, rooms are very small, walls paper thin, they only give you 2 towels (which you won’t realize until the morning), and wifi is vey slow.

This is my second stay here in a month and my room is great, the courtyard is pretty at night, and the staff is super friendly. Same the first time I stayed. This will be my goto hotel for SAT business trips going forward.

My wife and I had our wedding ceremony there as well as our reception and from the beginning to the very end at check out we were treated like royalty. There was nothing that the hotel staff would not be willing to do or get for us. At the ceremony due to a communication error on our part the DJ did not set up speakers and microphones for my wife and I as we said our vows; but Elsie, the hotel Events Coordinator went and found a wireless Bluetooth system that we used and it worked out better. The food that was prepared for the reception was beyond incredible. The wait staff and the Captain of the wait staff were so attentive and respectful, every other word from them was «what ever you need, this is your night.» The Cash Bar was also very attentive to the guests requests. The hotel even added an additional room for me, the groom, to get dressed in before the ceremony so as to not see the bride before hand and they did it at no additional cost to us. The Shuttle Van drivers offered the the guests of the hotel that were there for the Wedding, rides to any location if needed such as clothing store or Walmart for cups or even to the liquor store for more wine etc… All in all this place made our magical day even more magical. No words can describe my gratitude to all the staff and hotel workers for what they did for us. We thank you Double Tree.

My wife and I stayed here over Christmas and had a very good experience. The front desk staff was consistently friendly and efficient. We especially appreciated the help of the bellman with all of our packages and gear. The have a very large, comfortable lobby and a great pool area. We liked the fact that they had courtyard-​facing rooms, away from any street noise. The courtyard is the pool area, which was decent-​sized. What was appreciated is that there is a net covering the courtyard (across the roof) that kept birds away.
The room was decent but not exceptional. The mattress was too soft for our liking,. Some additional bedside electric outlets would have been appreciated. The bathroom was very small.
Having said that, my wife and I had a very good experience and will return on our next trip to visit our family.

One night here so far and not impressed. The hotel is nice but my experience with front desk staff Amanda was not good. I had to call to ask about the heat because i am sick and the heat did not turn on all night and she was very rude and very short with me. It only takes one person to turn a good experience into a bad one. We won’t stay here again.

I love staying on Hilton properties, but this particular hotel reallyyyy needs some upgrades. I’m not a picky person, but all the cons outweighed the pros of my stay.
Among some of the issues I encountered in my 2 day stay:
— Awful tv signal both nights. Had to call maintenance each night and Jesus was super nice and quick. But the second night I just shut the tv off because signal was awful.
— Outdoor elevator with no air conditioner. I took the elevator (which has glass walls) from the 5^th floor to the 1^st and just prayed it didn’t break down, because if I got stuck I would suffocate. It was probably close to 80 degrees in there.
— Faulty doors. Twice I arrived and the key to my room was not working, the phone near the elevator didn’t work and i had to go to the lobby to have the keys reprogrammed.
— As others have mentioned, some parts of the hotel did look worn and in need of updates.
— no grab and go breakfast like many other doubletree as well as other hilton properties offer
Pros:
— friendly staff
— super comfortable bed
— hotel lobby feels like a Spanish hacienda
— hot tub and pool area were clean and beautiful
Would I stay there, probably not. I would look for a property closer to the riverwalk.

Great place to stay when visiting our daughter at Trinity University. Easy access and nearby to the school, the Quarry, for shopping, and lots of places to eat. Plus, we like to eat breakfast right here. It has become our usual place to stay in San Antonio.

I’m a Hilton Honors member and this was one of the WORST Hilton Doubletree hotels I have ever stayed at. I wouldn’t have stayed there if I wasn’t required to for a work conference. While staying there, my coworkers and I were warned of two instances where some guests had their rooms broken into and/​or car vandalized. The rooms were old with popcorn ceilings. It did not seem clean. The freezer in the mini fridge had an ice build up from lack of maintenance. Upon checking out, the front desk service guy jacked up my receipt and I had to have it redone 3 times. He then told me he couldn’t help me and to call the account manager. Lastly, apparently I dropped my credit card in the parking lot when loading my luggage into my vehicle upon check out. A good samaritan turned it in to the front desk. Instead of the hotel contacting me, they called one of my coworkers who was staying an extra night to come down to the front desk to get it. Who does that? Also, this was a government travel card!!! I’m very fortunate that my coworker has integrity and did not make any fraudulent charges. They allowed my coworker (who works in another state) to take my credit card. I would never recommend this hotel. Go stay at the Hyatt or somewhere else in the area.

Nice rooms and staff is friendly. Definitely would consider staying if I’m ever around a doubletree.

I going to love this hotel … It s themed after the area, Early western look but you have the amenities of a 21^th century hotel. Decoration and atmosphere is awesome, great job hilton. I stay here for a reason for business trips … Thanks you

Definitely in the lower half of doubletrees I have stayed in and it seems very old and a lot of the furniture is outdated. The layouts of the rooms don’t really make sense and the bathrooms are tiny (even in the Hilton honors rooms).
The plus is that there is a unique and pretty courtyard that has a charming appeal. I laid out by the pool and took a dip earlier and it was very relaxing and quiet.

Pretty nice and well kept property. You can’t tell that this was originally a DoubleTree and not a converted Howard Johnson or Radisson.
Staff is very friendly and the location is convenient and close to several shopping and dining options as well as the airport.

I stayed here 09÷03÷2014−09÷07÷2015. I booked this hotel because it was 5 – 10 minutes from the airport and by pictures it looked great. I was visiting my fiancé who was stationed in San Antonio at the time. I got there 4 hours early (11am) before check-​in time and the ladies at the front desk informs me, I can most likely get my room earlier than expected. Which is awesome since I’ve been traveling all night/​morning. I waited in the lobby for a good hour — hour and a half but still got my room earlier than I anticipated.
The room was wonderful, big and roomy, huge king size bed with white bedding, TWO balcony:
(I was roomed on the corner of the hotel) which faced buildings and the freeway, a huge shower and television.
Every time I walk by the front desk, they would always offer me warm freshly baked chocolate chip cookies that till this day, I crave for. I swear, I gained a good 5lbs off those damn cookies that weekend.
I did not take a dip in their pool for it had looked dirty.
I do have this thing — when I stay at hotel, I hate when the housekeeping people come in my room when I’m there or not. I always put a ‘Do not disturb’ sign on my door for the whole duration of my stay. But unfortunately, that definitely did not keep the housekeepers out of my room! I was sleeping one morning and 8am rolls around and I see a freaking lady at my bed, I was in shocked that she came in without knocking PLUS even with that sign at my door! I felt super invaded.
But other than that, I give this hotel a 4 star since it was only a block away from the shopping mall and Target! About 25 minutes away, from the Riverwalk at the Allamo too :) Their cookies are bomb and rooms are amazing! Customer service at front desk was amazing, and air conditioning was my best friend that weekend!

Have been staying here for about a week now. The place is pretty old and run down. Room service is expensive and I would not recommend the food. We ordered pizza one night and steak another. Both were very disappointing. Another frustration I’ve had here is nothing seems to work. Soda machines are out of order, free internet is spotty, and it’s pretty hard to get a hold of the shuttle drivers. Housekeeping has been very attentive though and has made sure we had all of toiletries and linens without fail. Oh, and the cable sucks. Few channels and fuzzy reception.

So many issues, I picked this hotel because it was near where I needed to do business and it wasn’t even the most convenient hotel for me, I should have picked elsewhere.
There were a few things that were good, my husband and I did enjoy the room service breakfast, when you could get them to answer the phone, he also said they had some of the best coffee he has had in recent times.
The hotel was a bit run down, as others have noted they have some maintenance issues. The furnishings in the rooms are old and a bit shoddy and don’t really fit the room. It was a cold spell while we were there and the heater was inadequate, also quite a bit of traffic noise, all of this I could have dealt with.
But the staff was, hopefully just not well trained but as an example, I asked for change and supposedly they had no change and sent me to the bar, okay fine. One morning I called several times to talk to someone at the front desk because I could not get the room service to answer, I thought it was strange that I got no answer at the front desk. Well, I went downstairs my husband went back up to get something he was missing and the phone started ringing at the front desk and the clerk that was there just ignored it, she didn’t even look at the phone and certainly did not answer it. I cannot understand as a business owner how this is an appropriate way for your front desk to behave, your customers are calling and no one is answering.
I will not stay here again, just too many problems and if I was the Hilton Company I would be embarrassed to have my name on this hotel.

We had a room for a good rate — a group rate of $ 93 including breakfast. Thats about the only good thing I can say.
Nevertheless, i would never stay here again. We were given two room keys that didn’t work.
The area is very run down — the bath tub is dirty and needs renovation. The carpets are really dirty such that you don’t want to take your shoes off.
The television wasn’t working — or more correctly, only channels 26 and up work. When would it be fixed? The front desk wasn’t sure…
For breakfast, the food was good but I had to run down the waitress to get any service.
At one point I asked if I could buy advil and they have no last minute amenities for sale whatsoever.
Skip…

This is a busy hotel that caters to the military. So no I do not agree that any reviews should be one star.
I am not in the hotel industry, but I travel a lot and I know from observing that the military checks ins involve more than just swiping a credit card.
The staff has had a recent turnover, but they are always extremely helpful and cater to my every need as a diamond member.
Housekeeping gets a little over zealous sometimes but you have to understand this is their job and they have to clean up after a lot of nasty people and they, I am sure want to get it done and take a break or go home as soon as possible.
The courtyard pool area is nice and the attached Cascabels bar and restaurant are great places too. The bar has a great lounge to go to even if you aren’t staying there.
The hotel is walking distance to North Star Mall and lots of fast food.
Get Diamond status and unlock the next level of hospitality.

If I could give this hotel 0 stars, I would. My daughter found something absolutely disgusting under the bed that I could only describe as a condom possibly filled with drugs, San Antonio police department has it now, and poorly covered up graffiti covered the walls. It was disgusting. If you have small children, please do not rent this hotel, or at least look closely under the beds for any contraband items.

Great cozy hotel located by San Antonio airport.
They have free bottles of water, fresh baked cookie — sadly not gluten free :(and offer free wifi.
The rooms have a cozy old school look with faux brick wall, ceiling rafter and balcony doors.
Shower head was a bit low though.
Definitely a good option for a nights stay.