Chase Bank

To be noted, I have never written a review on Unilocal.I had to create an account because I was THAT frustrated with the customer service at Chase.
I called in to activate a new Chase Sapphire Preferred card and ensure that my roommate received the referral points for recommending me. I just got off of a phone call that lasted 42 minutes, was transferred to 4 or 5 representatives, all of which refused to acknowledge that they would be unable to assist me. The only progress was made when I asked to speak with their manager. I spoke w/​Dee Gonzalez who was unwilling to assist and then asked to speak with her manager Edgar Gibbons (who wouldn’t take the call). She then put me on hold and told me I would receive a call back.
I’m writing this because I am fully aware of the complications of customer service. I work in the mortgage banking industry. And I know that if I was aware that the communication with prospective customers was this bad… I would be ashamed. To think that I was APPLYING TO BE A CUSTOMER AND STILL RECEIVED TERRIBLE SERVICE, imagine how they treat existing customers with their issues?
I would recommend that no one wastes their time with a company like this. I know this seems like a lot to write, but the call was that frustrating. MY ISSUE IS STILL UNRESOLVED.

Not an account holder with Chase, my bank is located out of state. However I contacted Chase when I was in need of cashing a check. They were very helpful and weren’t pushy about trying to get me to open an account with them. This location has a drive-​thru as well as an outside ATM. If you end up in a situation such as mine contact Chase, they’re pretty cool about helping

If you work in the Medical Center consider yourself lucky for having this Chase location near by. Lunch or after work, this crew is slick! In the off chance I need to go inside they are on it. If the line gets too long the managers will come out and help you themselves. And their fancy, semi private desks make me feel important.
To top it off their rates and fees are nearly zilch if you have direct deposit and are yourself a responsible checking account owner. They have locations everywhere. On my last trip to NOLA there was a location on St. Charles that was a lovely short stroll away from my hotel.

Great location!!! Drive through ATM!!!