Brake Check

I was so hoping this would be my new go-​to for brake issues, but I’m not entirely sure I’ll be back. My experience wasn’t terrible by any means, it just wasn’t the best.
—Pros—
–Super friendly and professional staff
–Explains options
–At one point tried to give me a much cheaper option (see jargon #2 below).
–After I was upset about jargon #3 below, they knocked off $ 40 of the total price
–I do believe they have the full intent of providing great customer service and keeping their customers happy.
–Had a Meet and Greet with George Strait Sweepstakes for customers
—Cons—
–Explains options… too quickly, and it is a sales pitch. «Jargon, jargon, jargon, jargon. BUT, what I can do for you is take 20% off here, and jargon, jargon, jargon, and let me slip in a discount here, and jargon, jargon.» I’m someone that likes to thoroughly understand what I’m paying for with every service, but after «jargon, jargon, 20%, jargon» I was a deer in headlights, which leads to my next Con,
–After Jargon talk #1, I was quoted at a certain price and left. I later got a call from someone else that I only needed Jargon #2 talk done, which was GREAT because it was a lot less! woohooo, but when I showed up the next day (see con 3 below) it was then double what I expected because of Jargon talk #3, and Jargon talk #2 guy wasn’t there to explain why it was different than Jargon #1 and #3.
–They told me it would take about 1.5−2 hours. –Cool.- I got the boyfriend to pick me up and take me back about 4 – 5 hours later, figured my car would be sitting in the parking lot ready to go, but still had the wheels off. They called me a little after closing time to tell me my car was ready, and at that point I decided just to get my car the next morning.
–I didn’t win the Meet and Greet with George Strait. One day.

This is going to be the quickest review I’ve ever written. I’m actually using Siri while doing this okay! So I call while pulling up into the Brake Check and the guy says «hello» I tell him hello my name is Crystal I’m looking to get an oil change. He asked if I’ve ever been to Brake Check? I say No. Then ask Do you know if you need synthetic or regular oil? I tell him I really don’t know about vehicles. I just need an oil change he goes on to say well our oil buckets our full (WTF?!) so I’m not sure if I can do it and that all the oil technicians are gone. I don’t get why he had to ask me all these damn questions and then to say No he can’t perform and oil change. I can tell you right now I’m the sweetest person to talk with so I know it couldn’t have been my tone of voice or anything. I just think he couldn’t perform his job duties so now I’m headed to Sears Auto Center:)

These guys did a great job. Extremely fast and professional with great customer service.
My front rotor had been squeaking and I needed new pads, so I brought the car in to them. My vehicle has pretty low clearance, so rather than just grounding it out trying to get it onto a normal lift they took the time to use the correct lift, which I appreciate. Once they had the tires off and had a look, they gave me the walk around and showed me what was going on. I really appreciated them taking the time to show/​explain what was going on rather than just telling me what they wanted to do.
Got new pads, all rotors resurfaced, and new hardware. The deal on the oil change was only a few bucks more than it would have cost me to buy the oil myself so I got that done too. In and out in about two hours. And with a pretty good military discount as well. Friendly staff and good work. I highly recommend this shop.

So I was driving around my neighborhood with «I should really get the oil changed» floating around in my head. I happened to look to my left and what do you know, Brake Check has a stall for oil changes. Alright. Head on in and the attendant that helped me was great. He hooked me up with their loyalty card; every fourth oil change is free. He also hookd me up with a $ 10 off coupon to use on my current oil change.
Very happy with the service. My car was ready in about 20 minutes. The site itself is older so it’s not sparkly and shiny, but they do have a television and free coffee. Since you won’t be waiting long you don’t need much more.
Absolutely recommend if you live in the Southtown/​Brooks City Base area.

Great all around service! The manager, Carlos, was especially helpful as I needed new breaks. Very personable and he did a great job explaining to me what my car needed. Also love the buy 3 oil changes get the 4^th free offer too… oh and lifetime warranty on the breaks! Will go back again!

So made an appointment on line Saturday for the Fair St. Location on Monday morning @ 8 am bright and early. Rolled in at 7:45 am and was taking my chair off the lift when I was greeted by Ruben with a handshake and a smile. He said he had already checked the appointment in his computer and would I please explain to him what I wanted to be looked at this morning.
I told him about the brakes and how they had been making noises and I would like to get them all checked but I would like to get one axle done today and another axle done in a few weeks (After payday). So he and Robert looked at the Suburban and examined all of the OSS and then Ruben came and explained to me all of the options.
Long story short, I decided to get both axles one because the rear rotors were under minimums and the fronts were close but could go one more time. I told Ruben to go ahead and go to work. He estimated 2 hours or te work but I figured it would be an extra hour for the additional axle and they were right on the money.
I wouldn’t hesitate to take my car back to this location and you shouldn’t either. If you need brakes. Please call and ask for Ruben or go online and make the appointment. Ruben, Richard, and Steve (who worked on my truck) are clean, professional, soft-​spoken, and take their business very seriously. Yet they are polite and entertaining and make your stay enjoyable while your baby is being worked. — Bronco₆

I left the Mitsubishi dealer a couple days ago knowing it would cost me 800 dollars to change the rear brakes on my EVO MR without adding labor costs, Ridiculous overated charges. Just last month I remember speaking to Richard at Brake check and him mentioning that if i ever needed my brakes done he can assist me with that process. I decided to give him a call and mentioned to him the ridiculous price West Loop Mitsubishi was quoting me. He was quick to look up the parts for my Car and quoted me about ¼ of what the dealership was charging me. He ordered the parts and had them in no time. He assured me it would not take more than and hour since he had Joe Cortez and Joe Fernandez present, and My rotors and brakes were lifetime guaranteed. I am extremely satisfied with the work they have done to my car and not to mention the price they did it for. As an Elite Unilocaler i have to say «Brake Check» is all about customer service and quality work. If you are in the local area i recommend you stop by and speak to Richard, tell them Antonio sent you, I promise you you will not be disappointed !!!