Bike World

Pretty cool place next … or duplexed to a coffee shop. The bike shop doesn’t sell parts that one can build… gone are the old sko old farts like me were we build our own! Everything is pretty much you buy or they order.

Went in here after going to San Antonio Bike Shop. Night and day. Im so glad I brought my bike here. CP helped me and his daughter played a cup song that kept it fun. He answered all of my questions with no problem. The store seemed kind of busy but I couldn’t tell. They got my bike in for same day service and spent about 90 minutes doing it. Originally I went in just for a tune up, but found out my brake cables needed replacing and the other place had jacked up my tires. I didn’t even know you could mess up tires, but I learned today. Two tunes, tune up, and replacement brake cable and housing cost me ~50 bucks. And they have a military discount.
I guess if I had a gripe I could say check tires on the basic tune up. We found the tire issues on an afterthought.
All said and done, it was an excellent experience. I learned a lot. No knew tried to up sell everything. All of my questions were answered. I’m a new lifelong customer.

Called in to have a tire replaced and a fix a broken spoke. They didn’t have the tire but said they could order it. The service tech said he would call me back in 30 minutes to take payment over the phone, that was 3 days ago.
If you don’t want my business I’ll take it else where, which is what I ended up doing.

Tip– only the Pearl location rents bikes.
Received great service by Tim and I would definitely recommend!

Walked in here ready to purchase two bikes for my wife and I. Looked around for a little while and found what I wanted. Over the span of about 25 min I was not greeted or helped by any of the employees. This is a Sunday afternoon, not an extremely busy day. I walked over to a sales person who said that they would be with me in a moment; after 15 more min of waiting, I left. Sorry bike world, you just lose a big sale. Try to suck less. I won’t be back.

My mom and I had our first visit to Bike World today. She is an avid rider but is new to town and wanted to get her bikes tuned up. Art helped us and was very friendly, helpful, and accommodating. Furthermore, since there was nothing obvious that needed fixing, the service was complimentary. We will be back with all our business in the future! Thank you!

Do not take your bike there for repair. The mechanics at BW are careless; they couldn’t car less about doing it right the first time. I’ve had bad experiences there before, but BW is just blocks from my house, so i took my trek bike there for a simple chain ring switch. When i got the bike back, it wouldn’t shift correctly. BW claimed the new ultegra ring got bent during shipping – yeah, right. After new chain ring put on, two more trips to have gears adjust b/​c they didn’t check it before giving it back to me. Then, at about 55 miles the crank arm came off b/​c they had not tightened it after putting on the replacement chain ring.

Stopped into see if they sold any used bikes. They do not, but employees were very nice and helpful.

Dropped off my bike for a shifter repair after another shop said it needed replacement.
The other shop was unable to get Shimano shifters and wanted to sell me a lesser quality brand instead. I brought in my supposedly «broken» shifter thinking Bike World could order a replacement Shimano shifter for me. They quickly tested it and informed me that the shifter was perfectly fine and that all I needed was the replacement shifter cable that the previous shop had removed.
I was back on the road in two days. Awesome service. Everyone was friendly. I really appreciate their honesty, instead of trying to scam me for new parts like the previous shop.
Will definitely be coming back for service here next time I need it.

I went bike shopping here and ended up not buying because the two customer serve people working could not be bothered to see I was trying to flag them down for assistance. There was one gentleman there who greeted us and did all the things we come to expect if you come into a store to make a purchase of 300+ dollars, but he was helping someone else. From the other reviews on here, people have had very positive experiences here with certain people. Perhaps the owner/​manager should make sure the customer service quality is consistent.

I’m new to bike riding as an adult but, I took my used bike to the shop… they were very friendly, helpful and fast. I was there for less then an hour when they replaced the rear tube and handle grips. I asked tons of questions that they didn’t hesitate to answer!

This was the fourth bike shop my wife and I had visited, with the best results. Brittany helped us as soon as we walked in. She was friendly and knowledgeable, and showed us several bikes for my wife, even dragging some out of the store room. The store is well stocked with accessories as well. I live in converse but will use bike world when in the area, as well as action bikes in converse. These are the two best shops that I have found in the city.

Had an issue with my disc rotor being bent and slowing me down. I saw this little shop and ask this kid if he could take a look at my disc rotor. He stop what he was doing and started working on the rotor. 10 min laters and 5 dollars later problem solved!!! Now that’s customer service!!!

My husband and I first went here and initially received good service. One of their gals (I think Kathy was her name) was extremely helpful and set us up well. We actually found a bike that we liked but it wasn’t in stock so we decided to go look around and think on it. Up until this point, we were pretty excited about this store. I like the atmosphere and the coffee shop next door. Also, it was fairly empty and we received good customer service.
Then my husband tried to contact them via the phone… He asked them the simple question of «have you gotten the bike back in stock?» The guys who answered said he didn’t know. When my husband asked him when he would be able to find out, the guy responded next monday (it was Friday). My husband then informed him that he wanted to buy the bike and that it would be a guaranteed sale. He didn’t get any response from this guy and my husband was never called back. It was frustrating but we’ve given up. I hope the manager is able to talk to their people about phone sales. They lost out on over $ 1000 worth of sales all because their people never called back.

I’m a weekend rider and I got great service here. Two trips to shop and compare to other stores. Finally decide that this shop had the best combination of selection, price, service, and warranty.
Gotta recommend it and talk to Eddie!

After moving to Southtown/​King William & living right across from the mission trail, we decided to get bikes. My girlfriend & I were looking for something that we could ride to dinner and for exercise on the trail.
We went to the Alamo Heights bike world with a little bit of Internet based research and pretty much no idea what to look for. On our first visit a very helpful employee suggested Trek exercise bikes to us & let us try them out. There was no pressure to buy on site or any up selling. We told the employee who helped us that we needed some time to think & he suggested we take our time & mentioned that when we return we can have any employee help us as they are not commission based.
We spent a week or so shopping around & decided to return to bike world solely based on their customer service. I called in & spoke with an employee named Tom who said he would have the model of bike we were interested in ready for us in different frame sizes when we were coming in the following day.
Upon our return. Tom fitted my girlfriend & I to the models we liked. He also let us try the bikes on the road again to make sure the adjustments & size of bikes worked for us. He also sold us the accessories we requested and at the right grade/​price point to meet our needs.
Bike world will also deliver our bikes to us later next week (they had to bring in the color my girlfriend wanted) at their S Alamo location which is closer for us to ride home.
Overall this is as good a sales experience for two people who are new to bicycling. We received a wealth of information. No pressure and above all we got exactly what would suit our needs. It may be the case that we might have saved some money elsewhere or over the Internet. However, based upon the help we needed, I am certain we made the right choice. For example I thought I needed to be on a frame size two sizes smaller than that which fit me.
Also, keep in mind that we were on the lower end of the price point of the bikes they stock & feel like we received good direction/​service regardless of how much we were spending. Can’t wait to ride next weekend!

Make sure you check the terms of each item. Some are no returns in used condition.
This shop has a reputation for how rude they are and man do they live-​it-​up. I hear the Bike World on 1604 is great, so at least they are bringing in business there. Sad thing is, I fear the rudeness of this shop affects the connected coffee shop’s business too. Who wants to visit a bike store that is unapproachable?
Yes, I’ve contacted the store manager and got a giftcard and free fit. I have yet to use the free fit because when I went in to collect my giftcard, they were just as sour. Then I wasted it on a pair of gloves that ended up not fitting and they would not take back.
The drive to Action Bikes is worth it!

Went in to buy a bike rack for my car. 2 hours later, after learning enough about bikes to sell them, I left with my bike rack. It was a close thing, though. I briefly considered buying a $ 1200 road bike. At the time, the fact that I’ve only put 9 miles on my current hybrid bike seemed unimportant. Carbon fiber frames and electronic derailleurs seemed more important than making my car payment.
I’m convinced Dave is a genetically-​engineered being who was created for the sole purpose of selling bicycles.
I will be going back, and I would have given them five stars if not for the unfortunately unavoidable problem of price that all small businesses struggle with. I will always use them for the things I must acquire locally to satisfy the demon of immediate gratification. Oh, how I have battled this beast! I tire, and yet I cannot rest.

Don’t worry, you’re doing it wrong.
It’s pretty clear that there’s a little Bike World cult and unless you’re willing to drink the kool-​aid, you’re not exactly welcome… and certainly not to your own opinions.
I witnessed my friend get bitched out for admitting he didn’t inflate his tires before every ride. If he had inflated his tires properly, he wouldn’t need the part. He wouldn’t need the part if he was using proper form on trails. And on and on.
I get that this is a Serious Bike Store™ and not for the weekend rider just looking to have fun and get outside. Maybe they should put out a sign or something?

They have a decent selection of bikes, a poor selection of parts. Their prices are sky high on accessories and equipment, and I really don’t appreciate the high-​pressure sales tactics. It’s hard to shake a salesman once you start looking at the bikes. They follow you around like you’re about to steal something. Their repairs are sufficient, but over priced.
It’s good that they have a community events board to keep you informed of upcoming races and rides.