Best Buy

Well they didn’t have my phone that I was looking for so unfortunately I left with nothing :(but the employees there were all eager to help and made sure if I needed something to let them know. I’ll be back to this Best Buy they have a bunch of my movies and shows that I like but today I’m on a mission to find my phone!

Just wanted to give a shout out to Daryl (spelling?) in mobile. He was super helpful and provided excellent customer service.

This store is always so helpful
Thank you Julie in the Samsung department for showing me all the different phones and their features.
I was at the AT&T store and could not get any of my questions answered so we left.
Unfortunately we couldn’t get the phone here because our account is business.

Customer service was sad, I believe her name was hortentia and she wouldn’t exchange an iPhone case I bought yesterday that came broken. I only wanted what I paid for but she insisted my receipt was «unreadable» I asked for a manager she typed in the code and made the exchange. Like duh!

Ugh– not a fan of best buy anymore. We bought all new appliances and they were horrible to work with. They delivered brand new items THREE times that were damaged. Hello do they not check inventory? Their delivery people were nice, so I can give credit there. Managers lied. They are expensive and unappreciative. Never buying anything ever again

We just moved to Texas and needed a washer and dryer ASAP! We walked into this location at 847pm with the idea of just taking a quick look at their inventory and then leaving (since they were closing.)
Randall (employee of Pacific Homes) came over and was willing to answer all of our questions and break down some of the differences between models and brands. Considering it was closing time, we did NOT expect anyone to even acknowledge us.
We didn’t purchase anything that night but we made sure to come back in the next day and purchase a washer and dryer set from Randall.
When the set was delivered, it was missing the dryer rack (used to steam clean hats and such)… All it took was a quick visit to Randall and we left with the needed rack! No questioning or hesitation, just took care of our needs. If we ever need any other home appliance… We’ll be going straight to Randall.

PLEASE NOTE: THE ONLY REASON I GAVE THEM EVEN ONE STAR WAS BECAUSE ITS REQUIRED TO POST… Went to this location to buy a new washer and dryer and a tablet for my daughter. The major appliance department is operated by a third party company at this location. They were very helpful and delivered the washer and dryer when they promised. No problem there. REMEMBER, THEY ARE NOT BEST BUY. My daughter on the other hand never got her tablet as the Best Buy employee in the tablet section kept ignoring her request and skipping her to help other customers. Terrible customer service, or should I say, lack thereof, at this location. I would not waste my time coming into this store unless you are looking for a major household appliance. That way you can get what you need with no hassle and not have to even speak to a «worst-​buy» employee.

I am not a fan of this Best Buy.
Parking is always an insane issue around here. Be prepared to hoof it for a while.
There’s always a line to check out, and they’re generally inept behind the counters.
They did have the part I needed, at nearly 4x what I found it online for. They managed to get me an opened package that seemed to be in good order, for $ 10 off. But it was still wildly overpriced. I’ll never quite understand how they decide to sort their inventory of stuff.
This new layout of the store throws me off. I’m always a fan of being able to play some free video games, but I can rarely find them free to play on.
In my humble opinion, this is a good place to go check out your purchases before you actually buy in on Amazon. A local showroom! Lol!

As most best buys you get asked a million times if you need assistance and if you say yes they seem put out and ultimately unable to assist because of their ignorance. Their bathrooms smelled horrible and that is why I posted. They have 20 or more employees and they just opened.

Got in and spoke to guy quickly and told me about my computer charger was bad and maybe something else. Nothing bad to say about the place! Enjoy

The only credit I can give this Best Buy is that it has convinced me never to shop at Best Buys ever again. Terrible customer service, I had to come to this location 4 times before they could complete my order.

We went here this past weekend to look for new computer monitors. We asked three different sales associates which monitors had built in speakers and none of them could answer our question or seemed willing to help us. We left empty handed and disappointed.

Really not liking the new layout. I gave it awhile to sink in and thought it was just that it was new. Nope, it seems more disorganized. The same products can be found in multiple isles, so there are times the prices are wrong. Most of the time you can find someone to help you and they do have some pretty good sales but I like to get in and get out due to the vibe and set-​up. One thing that can be annoying is that their sales end on Saturday. If you can hang with that go ahead and plug in.

This is one of the first BBs that made me realized the franchise was going more techy than music and movies. Imagine walking into what you’d imagine would be in your first brand new house. What would be in there? That’s this store. TV’s, washer/​dryers, high end kitchen equipment, living room equipment, office equipment and things for gaming and hobbies. You can tell they understand music and most other smaller things are bought online these days and give you the meat, rather than all the sides.

Disappointed, the variety of merchandise is dwindling, I couldn’t find anything I needed. I was told that they could order it from their online store; but what’s the point, I need those items now.
I think that Best Buy will continue to close stores and reduce their inventory. This is so unfortunate because they truly have outstanding prices.

This place doesn’t have much selections as other best buys in town, but yet it’s one of the busiest store.

The typical BestBuy, most people that work there don’t know what they are actually selling.
So when I go there, I know what I want, and I tell them that they can’t really help me. In case this doesn’t work and they try to sell me something, I just ask for details that are not on the box and they will run away like scared chickens.

Went in today with my dad because he wanted to purchase a tablet. We don’t usually shop at Best Buy because they can be overly friendly trying to buy things that you don’t want, but today we needed advice about certain tablets so we figured it’s the best place to go (plus you’re able to play around with them there). We stopped over near one of the tablets that was in his price range and we were trying to turn it on when it came to a locked screen and you had to enter a passcode. I figured it was probably routine of them to do this, so I went over to the nearest Best Buy employee to ask his advice to unlock it to which he responded «We don’t put locks on them, if there’s a lock on them, it’s because a customer did it»… so I stood there awkwardly waiting for him to resolve this issue for me. So I said, «Uhh you can’t do anything about it then even though we are interested in buying it?» And he replied with a simple «no». LOL!
We just decided to leave and as we were leaving we saw some movies for $ 1.99 when this lady came up to us and asked us if we needed help and we complained. Once I told her what the guy told me, she said «Oh sometimes you’ve just got to fiddle around with those things». Lady, I have an iPad, I’m not some amateur — I know when a tablet has a locking system on it.
Bad experience, I won’t ever be back.
They got an extra star because they had $ 1.99 movies.

Friendly and helpful staff!
The Geek Squad guy helped solve my laptop problem on the spot and then gave me 2 options of replacement parts that could fix the problem and also mentioned that the generic devise was cheaper and worked just as well as the brand name one.

Come on Peeps
BEST BUY
OH YEAH