Becker Pet Resort

Great place to get quick booster shots. I have a big ol’ black Labrador Retriever and an athletic Weimaraner. I was in a pinch to get them a booster shot before I took them to their regular boarding place. I was in and out in an hr and on my way.

I want to commend and give a great review to JoAnn, the groomer here. I have a Super Anxious Schnauzer and I searched all over SA for somewhere to get him sedated to get groomed because he’s so terrified after a bad experience at another pet store, I took him here and JoAnn was a God send. She doesn’t sedate him and communicates with me while he’s there. She reassures me and He comes out happy, calm and looking great and smelling good. She must be part dog whisperer because my dog is a challenge. Staff is always busy but give me good customer service as well all the time. I don’t mind paying a little extra for this kind of service experience. I highly recommend Ms JoAnn and am thankful she helped us.

I was charged for services not rendered and waited over 5 hours (3 separate trips) in one day. The staff isn’t courteous or knowledgable and the prices aren’t any less than competitors. Go anywhere else and save the aggravation.

Because of their «lack of awareness» during my 2 dogs 6 night stay ($ 375) one of them died 12 hours after 4:30pm pickup. He couldn’t even walk when I picked him up. Girl DRUG HIM WITH A NYLON ROPE across the reception area. Director told me he had been «a real drool bucket all day and didn’t eat his meatball treat or food today». Took him right back to vet. Called me 6 hours later, $ 1200. Died 5 hours later, pancreatitis. There are many more affordable boarding places. The reason I boarded them there is because I believed they would have a vet right there if needed. I WAS SO WRONG!!! It was check-​out day, they didn’t give a c**p! NEVER, EVER will I go there or recommend for anything!!! Forgot to mention, when I picked up his remains (18 days!) they had lost his harness. «Would you like a new one!» REALLY???

I have boarded my dog here 4 or 5 times in 2 years, each time for about a week. Before that, I had boarded her at a couple of places in New York City. My dog is timid and afraid of other dogs – and is not surprisingly a little aggressive.
The staff here work very thoughtfully with her and get her to relax. She eats when boarded here, which she often did not at the other places I used. I do ask for a specific quiet kennel and like having that option.
I love that they are open 24 hours a day. If a plane arrives in the middle of the night, I can still pick her up.
It’s a big place and the waiting room is the waiting room for the veterinary practice as well. There can be a long wait when there are a lot of people, but no longer than I’ve waited other places – and with an appointment in other places.
You need an appointment for holidays, including Fiesta and Spring Break. Otherwise, no appointment is needed. I do call to request the quiet kennel.
I’ve had no problem with them not feeding her own food. And they always return the toys that I bring with her.
When I’ve arrived unexpectedly (sometimes I call ahead to have her ready to pick up), she’s clean and relaxed.
I know there are negative reviews. The experiences described have not been my experience all.
The only reason for me not to give 5 stars is the sometimes long wait. It does seem that at very busy times it might be possible to have a separate wait for boarding, though I can see how that would be less efficient.

Subpar service at a high price. I’ve given them many chances but never again. This place is run by idiots. The managers don’t follow through and the staff is clueless. Don’t come here unless ur desperate, enjoy getting your dogs back covered in urine and have at least 3 hours to waste waiting in line.

What they did to my dog today constitutes abuse and I will never return. In spite of the fact that I demanded they return my dog to me and paid my bill it took me an hour to get out of there tonight.

I have given this place one too many chances with my dog. Our most recent visit to doggy daycare is the perfect example of why I am consistently frustrated after trying them about 7 or 8 different days:
We arrived around 7am, there were 4 dogs ahead of us in line and my dog was not taken back to the daycare until 40 minutes after I arrived, making me late to work. When we were waiting in line, 3 of the other dogs pooped or peed and no staff was around to help clean it up.
The pet cams that supposedly let you watch your dog on your computer during the day are rarely working and the system doesn’t work on mobile devices.
I came to pick up my dog around 7:30 and after waiting in line 10 minutes then sitting and waiting another 15, I asked where my dog was and they had forgotten to call back to have someone bring her up.
The next day, my dog’s poop was a different color and texture than usual, which means they gave her a large amount of food that was not the food I had brought for her from home.
I would just chalk all this up to being a fluke bit it is not the first time I have experienced ridiculously long wait times in the morning or evening or had my dog come home with an upset tummy.
The nice things about this place are my dog is worn out when she comes home, the long hours for cheap and location near my work in the med center. Also, sometimes the employee who brings my dog out when I pick her up will have something positive and personal to say about her which is nice.
If you don’t have other options because you work long or weird hours like me, this place is basically the only option on this side of town. And your dog will come home alive and tired, which is the point of daycare. And you won’t have to pay an arm and a leg. But if you have the ability, I would look elsewhere for really good quality doggie daycare.

Propoganda in the waiting area. An hour wait to pick up my pet. Terrible service with a hidden agenda

Customer service can be upgraded! Really bad attitudes and constant dirty looks. I walked in to hear a customer arguing with them. I shoulda walked out at that time.

Staff tried to force me to give my dog a flu shot in order to board after already spending 30 minutes to sign me in. Claimed bird flu had hopped from horses to dogs in Texas and it was extremely dangerous to people. Did some research on this and believe it is a scam to get an extra $ 25.25 from people boarding not to mention that the description of dangers listed was blown out of proportion. Absolutely shameful behavior for a business. Please change your policies, your methods and better educate your people. Sad that such a nice looking facility would use these tactics.

Wish the care during boarding was better. Gonna try one more time! Forget meds forget feelings, play times.