Allstate Insurance: Gilbert Serna, Jr.

I wish there where NEGATIVE stars to give this agent GILBERT SANCHEZ. My mother, My lovely sister in laws, my mothers secretary, myself and our new agent (STATE FARM) cancelled her policy SO SO long ago– months ago. My mother is owed money (reimbursement) So I called the 800 number today to Allstate, her policy is showing active. SHAME on you GILBERT SERNA for not taking care of this months ago. My mother was with ALLSTATE for over 25 years with a different agent, who recently retired (the lovely JOSE GARZA, who always took care of his customers), then GILBERT SANCHEZ took over. POOR customer service, what a shame. GILBERT!!! get this fixed NOW! policy number 829 214 180 policy name is RAUL MENDEZ, MY NUMBER 210−669−2222
GILBERT, you are disgrace to ALLSTATE and its good name, shame on you for not taking care of my parents. For still having an active policy that was cancelled months ago. For being called 890 times and not taking care of this matter. You owe my mother an apology, and reimbursement.
I wish there where NEGATIVE stars to give this agent GILBERT SANCHEZ. My mother, My lovely sister in laws, my mothers secretary, myself and our new agent (STATE FARM) cancelled her policy SO SO long ago– months ago. My mother is owed money (reimbursement) So I called the 800 number today to Allstate, her policy is showing active. SHAME on you GILBERT SERNA for not taking care of this months ago. My mother was with ALLSTATE for over 25 years with a different agent, who recently retired (the lovely JOSE GARZA, who always took care of his customers), then GILBERT SANCHEZ took over. POOR customer service, what a shame. GILBERT!!! get this fixed NOW! policy number 829 214 180 policy name is RAUL MENDEZ, MY NUMBER 210−669−2222
GILBERT, you are disgrace to ALLSTATE and its good name, shame on you for not taking care of my parents. For still having an active policy that was cancelled months ago. For being called 890 times and not taking care of this matter. You owe my mother an apology, and reimbursement.
I wish there where NEGATIVE stars to give this agent GILBERT SANCHEZ. My mother, My lovely sister in laws, my mothers secretary, myself and our new agent (STATE FARM) cancelled her policy SO SO long ago– months ago. My mother is owed money (reimbursement) So I called the 800 number today to Allstate, her policy is showing active. SHAME on you GILBERT SERNA for not taking care of this months ago. My mother was with ALLSTATE for over 25 years with a different agent, who recently retired (the lovely JOSE GARZA, who always took care of his customers), then GILBERT SANCHEZ took over. POOR customer service, what a shame. GILBERT!!! get this fixed NOW! policy number 829 214 180 policy name is RAUL MENDEZ, MY NUMBER 210−669−2222
GILBERT, you are disgrace to ALLSTATE and its good name, shame on you for not taking care of my parents. For still having an active policy that was cancelled months ago. For being called 890 times and not taking care of this matter. You owe my mother an apology, and reimbursement.

Excellent service! One call and all of my insurance needs were met. They followed up several times to ensure I was happy. Personal, professional service!