7 to 7 Dental & Orthodontics

I needed a tooth extraction and chose this dental off and location because they offered later hours and because I assumed that being located in this specific area of town that I would receive quality services. The office is nice and inviting, the front staff were friendly and pretty quick on getting you in and out. However, it made me uncomfortable for them to take my picture when registering. That seemed quite odd to me and made me feel like I was a criminal or being judged like I didn’t belong there. I’ve never had a dental or medical provider take my picture before so it was off putting to say the least. My insurance cards and state issue IDs should have been sufficient. Anyway, services were rendered by Dr. Roberto ‘Bobby’ Cortez, who admittedly has quite the bedside manner, and was able to put me at ease well enough to go through with the process, which I was putting off due to bad past experiences. That being said, that is the only thing he is good at. He spent AT LEAST 30 mins trying to pull the tooth, only managing to break it off piece by piece until there was no more exposed tooth below the gum line. He then took out a drill (more specifically, a burr) and drilled through my gum tissue and supporting jaw bone to access the root. As soon as he started drilling I chocked and gagged on the tissue and bone that filled my mouth and he had to stop so his assistant could rinse my mouth. Of course that’s not the procedure he said he did, only advised me there was damage from the ‘extraction’ which would look ugly when I saw it and would need time to heal. After my follow up visit he had to refer me to a periodontist because he removed so much jawbone there was nothing to anchor an implant into. Still claiming he didn’t cause the damage, that it didn’t heal properly because I smoke. Which I didn’t because it was so painful and I desperately wanted to avoid dry socket. I need a bone graft that my insurance, both dental and medical, will not cover at $ 2,000. No accountability whatsoever from 7 to 7. Not only that but I also had some cavities filled by Dr. Cortez who didn’t consult me at all on the material being used. I had to ask him what he was using just before he was about to begin working on them. As it turned out, my insurance will not cover composite fillings for back teeth and I was never even given a choice by the Dr. Horrible dentist and horrible office manager April who knows nothing about the dental field, and I STILL get dental check up text reminders from them. Even after they refused to provide me my dental records and I told them I would no longer be a patient. YOU HAVE BEEN WARNED.

I go here for my ortho and dental check up and work. Amazing and friendly staff.
My doctor is Dr. Khan he is really a great and amazing dentist.
Their hours are fantastic Mon-​Sun 7am — 8pm can’t beat that.
Appointments are always available.
I wish they would expand to include Young Kids dentistry.

well after not being able to sleep all night due to a tooth ache. i went to 7 to 7 as it was my nearest location the next morning. Very clean office & staff is super friendly. OHHH and they have t. v’s on the ceiling as ur laying down. ive never seen that. it was very smart!!!, i wanted my tooth extracted as it was beyond repair and had it removed monday. so far two days later no pain and everything has been healing great! Thank you doctor DDS Agata Sheppard:) very professional staff. this is my locat dental office stop.

The only reason I give two stars is because the staff was so accommodating and friendly. I have a not so common insurance provider and the receptionist went out of her way to work with me. I thought I loved this place at first but turns out, the work they did was not very good. First– my permanent crown they gave me fell out only month later. So they re-​did it for free but after a year of it not feeling right at all– sensitive when I touch it, jiggles a little, it has actually begin to hurt and I think it is infected. Instead of going back for them to fix it, I will just go somewhere else because I don’t trust their abilities anymore.

Wow how do I begin? This dentist office is beyond amazing!!! First of all they have very awesome hours they are open Monday through Saturday 7 am until 7 pm
I called and since they have three locations I was able to get a same day appointment… Yes that’s right I said same day appointment. I showed up and filled out the regular forms… I was lead in to a very clean and pleasant smelling large office … Had my teeth cleaned by a hygienist and then the Dr came over and introduced himself … I let them know I was on a time constraint and they let me know we could get the cleaning and the cavity filled same day… YES !!! Same day service!!! I couldn’t believe I could get everything done in one visit!!! I will tell you the staff if very professional and the level or service is triple platinum! If you are looking for a dentist call them … They have locations on every side of San Antonio!
Thank you a million 7 to 7 dental!!!

I had heard about this place on the radio, and it sounded pretty great.
Turns out I have family that goes to this office and they love it too! The staff is amazing and Dr. Khan made me feel totally comfortable. Let’s face it, everyone is at least a little afraid of the dentist, but there is no need to be here.
They do have in office financing so they can make it affordable for everyone. I need a lot of work done on my teeth and THIS is the place I will keep coming to.

I had to dump my old dentist. The relationship was going nowhere. While his dental skills with adequate, it was the customer service before and after that were lacking. So, I went online and did a search and was happy to find Seven to Seven just down the road from me. While this new relationship may still be in the honeymoon phase, things might work out. At least I hope so.
Seven to Seven Dental is a clean, modern dental clinic with extended hours weekday hours, as the name obviously implies, as well as weekend hours. The facility is new and they have plenty of parking. Filling out the paperwork, that’s inevitable and as always, a pain in the keister. Look good going in the first time because they snap a webcam photo on your face.
The first time I went in was kind of an emergency. I was very happy that they could accommodate me. I’ve since learned that they are extremely accommodating and if you’re having an emergency they can usually fit you in. Two of my appointments have been me just calling in needing a same day appointment and they have yet to disappoint.
The x-​rays (digital) are quick and painless. They take both the panoramic and they directed x-​rays. There are a lot of dental stations at this facility and you may not have the same dentist on your next visit. I have seen 2 different dentists on my visits to 7 to 7 Dental. The hygienists that I have had the pleasure of seeing have all done a fantastic job. Both were very personable with the right amount of banter.
The dentists I have seen have both been very professional and proficient. They’re a younger dental group to be sure. I don’t want to guess their ages but they all seem like they’re under 50. I went to a dentist a couple of years ago that looked like he was making James Bond a martini, he was shaking so much. Anyway, like I said, I’ve always gotten good quality service from this office. Oh, and when presented with my treatment plan, they also showed me various installment payment options. Very cool.
So now that the niceties are out of the way, I do have a complaint; nobody could give me a straight answer on my insurance. Was I in network? Out of network? I spoke with at least 3 staff members to include the head of billing and was assured that they were in network. However, after speaking with my dental provider, I found out they were out of network. When I got my crown, did I overpay? I’ve never had such a difficult time getting an answer. I chose this place because I was assured by their staff that they were an in-​network provider.
OK, so that’s one issue that kind of rubbed me the wrong way. Now I’m in a situation where I like my dentists, the staff, the facility, and the location, but obviously don’t want to be paying out-​of-​network prices. This question has not been answered. But if you’re looking for a good dentist with modern facilities and extended hours to include weekend hours, Seven to Seven Dental might be the place for you. I can defiantly, sorry, definitely, recommend their services.

From the moment I walked in, the staff was very friendly and welcoming. I didnt wait long and the Dr. was great from beginning to end. The hygienist was awesome. So far I would recommend this place!

I just had my second visit today – with just as good an experience as before. Something new: the restroom now has a basket of single-​use toothbrushes preloaded with toothpaste in case your mouth isn’t as daisy-​fresh as you’d like before your appointment. 7to7 continues to impress. Consider me a new regular customer!