The Center of Dental Professionals

Ok another visit to this office for simple cleaning. I like the personal service and the fact their appointments are always on time.
Hallie did an OUTSTANDING job. Dr Ho made another great decision when she asked Hallie to come join the Team. Kudos.
Thanks
SWC

This is my first review on anything ever. Their predatory policies and/​or incompetence drew it out of me. Here’s how The Center for Dental Professionals cost me at least $ 2,000 in unnecessary work, and possibly upwards of $ 4,000.
As is commonly the case in this great country, I don’t/didn’t have dental insurance. I had a molar partially shatter, but felt no pain and the nerve was in tact. At the behest of those wiser than me, I decided to see a dentist and went to the first one that had decent reviews (Google Reviews, won’t be making that mistake again either) and could get me in. As it was a Saturday, CDP filled that niche.
Apparently, however, I didn’t dig hard enough. Hindsight is ²⁰⁄₂₀.
After being told that I MIGHT need to get a root canal done on the damaged tooth, despite feeling no pain and not being seen by an endodontist, they drew up a treatment plan that included a root canal (plus filling and temporary crown, of course). Fine. They know what they’re doing, who am I to disagree? Better safe than sorry. As I don’t have insurance, I discussed my options with them and they told me I could pay over three months with no interest and gave me two appointments so I could get a needed filling on a tooth adjacent to the damaged one.
On the day I was supposed to get my root canal/​filling/​temporary crown one one tooth and a simple filling on the adjacent tooth, I was harassed by their billing department as I was preparing to leave where they quoted me a higher number, demanded up-​front payment, and insisted that I only had the later of the two appointments that I was told I had. She then called me back to inform me that I did in fact have the earlier appointment, after I would already be late. I was trying to get there by the time of the first appointment that I was pretty sure I still had, just to be safe, but they badgered me for more than 20 minutes about a deal that was contrary to what I had been told earlier. Because this first appointment got missed, I didn’t have time to get the tooth that just needed the filling filled.
In the midst of all of this, a higher-​up in their billing department worked with us to try and remedy their tremendous sequence of errors. We find out a couple of weeks later that not only was I being charged for the filling that they never did, they were again charging us the interest they said they wouldn’t and demanding full payment. Again.
I of course refused to go back, and between needing to leave town for a month (hence the expediency to getting this all handled at the time it was happening), being between dentists, and not having insurance yet, hadn’t been in anywhere to get work done in about 6 weeks.
The tooth they didn’t work on — because of their billing department’s insane misconduct — now is going to require a root canal and crown. I assume the dentist herself did good work, but I’m still suspicious that I actually didn’t really need to do the work that they did do.
Be smarter than me. These people are incompetent. They are coldly vicious at best, and purposefully predatory at worst.

I would give a zero if I could. Their 700 e 3900 s office has messed up everything they possibly could including not even showing to their downtown office for my appointment once. I haven’t been to the office since September 2014 and am still getting incorrect bills. Which has been happening since my first visit. They do not bill insurance correctly or the patient timely. Additionally two of my fillings had to be redone within a year.

Dear The Center of Dental Professionals,
Congratulations on your recent 10 years in Dentistry. I noticed that on your FB page while sitting in the chair waiting for a dentist to see me after my cleaning. While I waited… and waited… and while waiting some more I also noticed that your Unilocal score was 1.5 stars. I realized at that moment I had spent way too much time in the chair. While yes, the woman who did my teeth cleaning was very nice and seemed to be a total pro, I realized that I simply couldn’t do it any more. I understand you are the trained professional and I but a simple patient.
I hate to do this over the internet but I need to break up with you. I simply don’t have time to sit in a chair and wait for you. I think an hour and 15 minutes is just too long to be at the dentist for a simple cleaning. In the past it wasn’t like this but now that I have experienced it we will be going else where. I do hope you can forgive me. The many calls you made after I left without seeing a dentist was a good effort but simply too late. I expect you to hide this from your wall as any good social media manger would. But I still needed to tell you.
On the positive side you wont have to deal with a demanding «customer» like me any more. As they say, there are other fish in the sea.
I wish you all the best,
Ryan​

went here to see if I needed to get a root canal on a tooth. I had a root canal before at my old dentist in SC and they had put a ceric crown instead of a porcelain one which was great because it’s fitted and create the same day in office. Mind you this technology has been around decades. I also knew I had 5 other cavities from my previous dentist that I was unable to get fixed.
The dentist at the dental professionals told me that my ceric crown was temporary which I of course argued with him that it wasn’t. His theory was that it was a temporary crown just a very good one. He also said I needed the root canal and a deep cleaning plus I had 2 other cavities. Weird how the other 3 some how magically went away. Anyway, they did the deep cleaning there on one side of my mouth and scheduled the root canal the next day. I was skeptical about my experience so the next morning I called my dentist and told them. They advised me to not go there and find a second opinion so I canceled the appointment. The lady at the front desk said i owed them $ 100 for not giving 24 hour noticed (the appointment was not even scheduled 24 hours in advance.) I told her I want paying it because I felt scammed and had been lied to about my crown. I didn’t trust them to do the procedure. She then said that they would just send it to collections so I asked to speak to the manager to which she turned extremely rude. I ended up getting a call from the manager later that day and I explained the situation and I thought it was taken care of. Nope, months later I’m getting collections and it’s on my credit.
FYI, I went to another dentist who saved my tooth from the root canal, knew what my ceric crown was, informed me I didn’t need the painful deep cleanings, and fixed all my cavities!
Do not go here! They clearly have outdated methods!

Wish I had read the Unilocal reviews before going in. I think they are sham. By their words I had an infection and needed to have what was left of a tooth that had come out several weeks before fully extracted. They removed what was left and sent me on my way with «extra gauze and a ice pack». My wife called back when I got home and asked why I wasn’t given a prescription for antibiotics for the «infection» and according to the follow up paper work I was given a prescription for pain. They told my wife that I could just take over the counter ibuprofen up to 800mg and no antibiotics was needed because they «cleaned» it all out. WTH infection = antibiotics
I currently have a whole in my mouth that is stuffed with gauze. The «infection» I had that was causing head aches and such was cleaned out??? No appointment made to follow up with regards to the gapping whole in my mouth. They actually told me not to worry that my gums would grow WTH and what about the missing tooth? I don’t want Sumer teeth (some there and some aren’t!!!
This is not the type of dental office anyone should go to unless you don’t have any options and don’t mind having a toothless smile!

It pains me to rate any business poorly. I’m not complaining about the dental work itself. The facility is gorgeous and equipment is modern. They offer free whitening. The staff seem competent and professional, except for the billing department, which is a Sisyphean task to communicate with. The phone system stinks. My insurance portion and my out of pocket portion were provided at the time of service. I paid 69 of a 148 dollar bill last October in person before receiving treatment. I received a bill for 137 dollars five months later saying my account was overdue more than 90 days. There was no date of service, no itemization, just an amount. I called the number on the bill which ends in 8002. Voicemail loop into accounts payable. I called the main number, ending in 8000 (which is also several annoying prompts before you can get to a live person), only to be transferred to billing into the same endless loop. I call back and ask for a number I can dial directly for the department. That number ends in 8018, which also keeps ringing. I call back and ask for a real person and am told I can only have the e-​mail for «Michael in billing». It’s a gmail account. Randy Marie returns my e-​mail, but via phone when I’m working. I call back to the number Randy Marie leaves on my voice mail, which is the main number and am put on hold by the receptionist, only to have their phone hold system go silent after two minutes. I call again (and again, and again). The innocent receptionist, who I’ve now vented to for several minutes, is able to pull up my account and say, «Your balance is zero but your insurance hasn’t paid and owes $ 137.» «Thank you for at least explaining it’s not my fault. «Michael in billing is who handles this.» «Does he have a phone number?» I ask. «He has an email» she begins. «I want a real person please. What about a manager?» «Well Maria is out until 4 and so and so no longer works here and Michael I can send an e-​mail to on your behalf…» «What else can be done?» I ask. If I have to come down there in person I’m not going to be very happy. «Call your insurance company,» she suggests. Turns out my insurance company paid their portion within 1 week, by direct deposit. I still don’t know where the $ 137.00 figure came from. Why didn’t the Center for Dental Professionals just call my insurance company? At least provide an itemization of the bill owed, the date of service, and a phone number that works.
.

This place is HORRIFIC. My first appointment, I waited for over an hour to get called back. For some crazy reason, I decided to use the same place to remove my wisdom teeth. During the surgery they broke two other teeth and wouldn’t fix them unless I paid. Not only that, I set up a 3 payment plan and after three months I was under the impression I was paid in full. After getting statements saying I owed over $ 300, I called the billing department well over a dozen times and either got no answer, «we’ll call you back», or got put on hold for so long I hung up. Next thing you know, I’m getting court summons claiming I never paid anything. This place is a fraud and a joke. DO NOT GO THERE!!! I should also mention, they bribe their customers with discounts to write positive reviews. I’m guessing anything positive on here is staged in order to receive a better deal.

By Far, the worst office I have been to. Billing department is horrible. They were charging me because they will not communicate with the insurance company to get the money. Not only that, but when I called to discuss the matter, they were very rude. The dentist was nice, but did a horrible job in fixing a cavity. I had to have it re-​done just 6 months later. There are much better offices in the valley that this one. If I could give 0 stars, I would. DO NOT RECOMMEND!!!

By pure nature I cannot bring myself to give anything more than 4 stars to any dentist. I have a major dental phobia and the very thought of going to the dentist makes me ill. However, I truly appreciate the staff at The Center of Dental Professionals. They have a relaxing atmosphere with real orchids, soft lights, and relaxing music playing. The assistants are friendly and compassionate.
Dr. Hadfield in the Salt Lake office is super nice and very understanding of my anxiety. He has a friendly personality and easy going manner that helped calm my nerves.
The office is pretty high tech with digital xrays and flat screens to boot.
If I have to, I’ll go back…