Air Scrubbers Air Duct Cleaning

They don’t deserve a star. Purchased a voucher through Living Social. After a few phone messages, they finally called me back. We scheduled the cleaning and they never showed up. I called to see what happened and still have not heard back. Living Social gave me a refund. Seems like a scam.

If there was a zero stars option I would opt for that. And let me tell you how horrible their customer service is and how they don’t call you back. I bought a LivingSocial Voucher and tried to call them about three times, it was during holiday season, so I gave them a break. I had to call LivingSocial so that my voucher wouldn’t expire. The technician that was supposed to come to our house called us about half an hour before our time window (3 hour window) was over and told us that he couldn’t make it because the house that was scheduled was too big and was going to take all day. My house is 1500 ft.². They should have planned accordingly, obviously they need a new scheduler. We rescheduled for the following weekend. And today I called the same guy who called me last week saying that he wasn’t going to make it and left a message before my 3 hour time window. Again I called the company, left a message because no one ever picks up the phone. It’s been an hour past the three hour window. No phone call. No show. No nothing. This company is a joke. It doesn’t even seem like a real company. DO NOT USE. I would go as far to have people not use them. They’ve managed to waste 6 hours of our life. Thank you, I want my refund.

Very nice people, no question about that. However, it took them 4 «attempts» to finally come out and complete the service. I originally signed up in October of 2014 through «Angie’s List» and had the service completed on 2÷24÷15. The first appointment they called to re-​schedule but the next two… no call and no show. Reading other reviews indicates that keeping appointments has been challenging for them. If you use them… keep on them for the appointment. If the young lady at their office wasn’t so pleasant, I’d give them 2 stars.

I purchased a coupon through Angie’s list and was very pleased with the service: Steven and Dave arrived early, were warm, professional, and funny. It was a pleasure working with them.

Air Scrubbers, what a nightmare… i thought i was done with them the second they left my house but now the owner continues to contact me and tell me «are you sure you have the right business» and «can you tell us who you work for because after reading your review and the anyone else who does can see there is no truth to it» and my personal favorite «we do not want you to take the review down it has showed customers that people can put anything on line weather or not if it is true or not we have contacted livingsocial and no one has a record of service in your home»
What amazes me is you seem to think your business is so great that no one would ever write a bad review. But you have a total of 4 reviews and 3 of the people would never work with you again.
I would have actually been very understanding had the owner Steven I. reached out to me, apologized for the horrendous service and tried to make it right. As someone who works closely with customer satisfaction, you just don’t call your client a liar. So Steven here is my LivingSocial voucher number: 1 000 172 426 931. Do all the research you like.
People of Unilocal… don’t ever use this company.

Air Scrubbers air duct & dryer vent cleaning
Amazon Local deal
Steven & Mike
2013
Summary: I considered this a trial run with the company. Having had the experience, I will not be contacting them in the future.
Started with walk-​through to determine number of main lines, ducts, etc. Wrote estimate for almost $ 300 in addition to the $ 50 paid for the Amazon Local deal. Told him «I was under the impression this service was already paid for when we purchased the deal.» He explained that we have more lines/​ducts than covered by the deal (in our 1500 sq ft house) and we needed a sanitation service to the system. I said «no thank you» and he wrote on the estimate that he explained to me but I declined. He told his partner «it’s the voucher only» and they began working. The father & son team brought an industrial vacuum inside the house and unscrewed the covers of the baseboard vent ducts. They snaked hoses from the vacuum down into the ducts. After they left I went around to each vent and they had left dust, wood particles, and other mess all around each vent duct. In addition they scratched the hardwood floor in bedroom in 2 places when they moved the bed. After the vacuuming they proceeded to tell me all the reasons why household dust is toxic and how often the system should be cleaned, according to EPA guidelines. They were here for about 30 – 40 minutes.