Terminix

The Salinas office of Terminex is the worst.
I have spent over $ 2000 on my two properties over the last six months and I have the following conclusions– they are great at sales and terrible at service.
I have a «Lifetime Warrantee» for termites that I have been paying for over ten years (at about $ 200 per year). When I finally saw some evidence of termite activity late last month, I contacted the Salinas office.
There were three consecutive appointments that were «No Shows» by their technicians. No calls that they would be late or unavailable. Just the opposite– I called half way through each scheduled appointment and was assured that they were «on their way». The fourth appointment that finally arrived was four hours late (still no notice that they would be late). Did I mention that I had to take time off work (at no pay) to meet these «No Shows»?
I tried to contact the Salinas branch’s customer service manage, Scott Nash, but he did not respond to my three E mails (I still haven’t heard from him) and his voice mail box was always full– great customer service, right?
The Salinas branch manager, Eric Graff, either is unaware of this poor customer service and the operations issues or he has lost control of his office.
I have contacted the Terminex Corporate office to report this poor performance.
I would recommend that you avoid the Salinas branch of Terminex until they correct these problems.

At a time when precise and timely services were needed we got neither of these from Terminix —from the salesman, technicians and managers all were unreliable, non responsive, rude and infuriating.
The home of a young woman with a developmental disability and a traumatic brain injury was found to have been invaded by bed bugs. Just the word ‘bed bugs’ brings fear and trepidation to 99% of the population. This woman had 24 hour support by a team of 9 – 10 individuals who come in and out of the house in the course of a week.
Enter Terminix who inspects and promises speedy work to rid the house of the little monsters. From then on it has been a nightmare. Initial spray done more than a week after initial inspection. Oh and I forgot to mention the initial inspector sells to me an $ 1100 contract paid in advance to take care of the problem. The first time someone comes to Check after the spray he does a cursory look around and says the house is clear. Hallelujah she can move back into her bedroom from the couch in the living room. Next morning as her assistant is getting her up she sees a live bug on the bed. They call me very upset– I call the initial salesman and he says «we never clear a house after one spray — that guy didn’t know what he was talking about — let me call and get someone out there to spray again.» That was 4 weeks ago and there have been a series of no shows and no call appointments, wrong technician being sent to the property who doesn’t spray for bed bugs and numerous calls to supervisors and laisons with no action taken. We are now demanding that they honor the money back guarantee so we can really get the work done. The nightmare continues.
I would recommend that no one hire this company to do any service at their home. Never work with Terminix !!! I couldn’t post this unless I have them at least one star but that is a lie. They are not worth even one star.

If you have rats or mice stay 10 thousand miles away from this place like the devil himself was chasing you. They seal your house and leave mice inside to crawl on your counters and beg for food. Usually we get traps emptied the same day. We needed it urgently in the kitchen. Terminex didn’t come out during the weekend or even keep their appointment on Monday. The traps didn’t work for several weeks until I moved them myself to new places. Wish I read newer reviews before signing up to a worthless thousand buck contract.

I had the same experience as Jonathan S. Wish I had read his Unilocal review first before signing a year’s contract for $ 1600.00. A total rip off! They sent out this young sales guy to sell the «exclusion» package which was supposed to get rid of rodents under the house. On their first visit, they spent about an hour sealing access holes with foam and setting traps. This specialized team was supposed to return initially every few weeks, according to the sales guy, to check the traps and reset them. That didn’t happen. A couple of weeks later I noticed that the weather stripping under the garage door was chewed away. Obviously the exclusion team missed some holes. So I call the main number to set up an appointment and after speaking to a two customer service representatives, I find out that I paid $ 1600.00 for this specialized exclusion team to ONLY seal access holes and that my regular ant-​spraying technician who comes to the house every three months, is able to check the traps and reset them. Apparently, this was a service that was always available to me with my regular technician. The regular ant-​spraying technician has always been great! Perhaps I never had to sign up for the exclusion service.
Much of the frustration with this company is trying to get a hold of the local manager to set up an appointment which you need to do through their headquarters in Memphis, Tennessee or other locations. I say, ‘other locations’ because every time I call I get a different person in a different state. And when you think you are speaking to the next level up, you aren’t. You are just being transferred to another customer service representative in another state who has to ask you once again for your customer number, and explaining your story all over again. The representatives I spoke with left emails with the local manager to contact me so that I could make an appointment for the exclusion team to return and seal the missed access holes. The manager was supposed to call within 24 hours. Four days later, still attempting to get a message through via their headquarters for him to call me. Here’s a tip: ask the customer service rep for the phone number to their Executive Services. Hopefully the buck stops here and your problems will be solved. I’m currently waiting for Executive Services to contact my local manager.
If you aren’t able to talk to someone locally, then the company is too big which means, not very personalized service. I would recommend going with a local pest control service.

I have never been treated worse by a company. Had a rat or something under the house so we called terminix. The manager came and told us it would be 1400 to get it out and seal everything up. We agreed. They then sent out a couple of 20 year olds who glued a couple vents and put a couple caps on the roof. Took them maybe an hour, probably less. We still had the animal under the house so we called them back. They said they would send someone out, and in the meantime I found two huge holes in the roof area that they missed the first time. When I told them about the holes, they filled them, from the outside, with a black foam like substance that is ugly and is now sitting above my front door, no doubt depreciating the value of the house due to their shoddy work. The animal is still under the house, and my calls are no longer being returned, despite having paid for a service.
I will be canceling the service, and all services. Complete rip off.
I highly recommend you AVOID AT ALL COSTS! The manager, who seems high on heroin, will lie to your face.
I have also sent letters and emails to the customer service department, only to be completely ignored.
I have a lot to discuss with these people, should they ever choose to return my calls or emails.

We had another, «local» company inspect our 80 year old house, and the report they came up with was ridiculous re the wood repairs and — of course — exorbitant repair cost quoted. We then called Terminix, and got what our General Contractor said was a realistic report and recommendations. What the «other» company quoted at $ 10k we got done for less than $ 2k. So glad our realtor — Konnie Warburton — said to call Terminix!

Terrible experience, after using them for years. Inflated pricing, and they have great salesmen. Was told I had a major problem in the attic, would take 2 men a few hours. Had to clear out insulation, ceil up holes, remove infested area, spray disinfectant, etc.
One 20 year old showed up, stayed an hour, left a huge mess and charged me over $ 1000. I called the office, complained about the pricing and was told I signed for the work and that was the price. Cost me another $ 50 to have the crap they left on the driveway taken to the dump. Cancelled my 3 policies with them that day. Called another company that was highly recommended, explained what happened. They said the price should have been readjusted when it obviously was not as bad as had been thought, especially after being a long time customer. I still can’t believe the experience. I guess it’s a big company and they really don’t care.

This business doesn’t return calls in a timely manner, sometimes not at all. I had to deal with letting them on my property so that my neighbor could fumigate, which involved me going to expense for temporary dog fencing and time erecting it, plus being home to manage the dogs. This also involved a total of four different days to allow their inspection of my property, and to place and remove their tent, most of the time not knowing when they would show up. They will say anything in order to get the compliance they want, but don’t rely on them, they don’t keep their word. On the final day, tent removal day, they arrived without calling and immediately tried to pry the locked gate open. Fortunately I heard their truck outside and was able to stop them before they broke their way in. They had been told repeatedly about the dogs. They apologize all the time, but what good is that?

This divison of terminex has done a terrible job of communicating and every time I try to call them I get a call center in San Diego. Their pricing initially was $ 500 more than Orkin and $ 1000 more than Clark until I beat on them to get close. Their Inspector and sales person was always tardy calling back and the number of nights I had to stay in a hotel was more that they said thus raising the cost to me. I would not suggest using them and once this is over I will probabley drop their service. Watch out they talk very good and deliver poorly.