Sears

I went to the watch repair at 10 am today and not only was the guy rude rocky I think his name is but he said my white gold diamond ring was plated gold he said it was tricky. A week earlier I had went to the same place and the lady quoted me and said it would be a problem. I took it to the jewelry repair across the street and my ring is not only real it was cheaper to fix than my quote. I will never give them business again. Rude asshole!

The store itself gets a 4 because it’s filthy.
I came in today because I wanted to grab some tools. I wasn’t aware of the sale that was going on! The staff in check out were helpful and nice guys. I was dealing with Alberto. Nice guy who changed my info for me for my Sears account (he didn’t have to do that) I could have went online and did it.
Overall, I’m happy with today’s expierience, and regardless if I wasn’t, chances are id come back anyway.

The only reason I even try here is that it is on the way to other stores. Today, I found one employee who was useless, which is better than other days when there was nobody anywhere near.
I might buy more if I could find what I need…

Buyer beware! Service is awful nobody knows what they are doing! If you want to purchase it is pretty much a guarantee that it will take a month to get the darn thing. It took a month to get my stove that was supposed to be delivered the same week I bought it. Made me pay for the gas connection that didn’t even fit! They didn’t want to even set the stove up after me paying for this service! I got an I’m sorry about the entire hassle! In short I do not see me purchasing from them again. Sears is not what it once was by any means.
If i were you I would RUN! Go elsewhere because they do not have a clue and do not care that you need the appliance to feed your family. A month is a very long time to be without a stove.

Omg I’ve been walking around checking out their bedding area and not once have the people who work in that department have asked me for help even though they’re watching me. I can honestly say this isn’t the first time that this happens when I come here. It makes me not want to but anything from here even though I have a credit card with Sears.

I took my Seiko watch in for a battery replacement and was told by the repairman’s daughter (?) that because it is a «perpetual calendar» that it would need the entire mechanisms replaced or they could just change the battery for $ 79 and the calendar would not work. I took it to Zales in the Salinas Mall who fixed it as good as new for $ 30. Beware!!!

Worst service ever! Hassle from hello. Delivered wrong stove and damaged freezer. Then it is now going to take almost three weeks to get replacements. They don’t care. I can get a refund or 10% off. Nevermind that I sold my stove so I guess we do not get to eat for three weeks! Valerie is the sales person and Addison was the manager. Apologies don’t do much when you aren’t receiving very helpful service.
They admit the people do not know anything here. All of the freezers are out if stock. In short go to Lowes because Sears isn’t what it used to be.

I bought a washer and dryer plus a mattress with i motion frame. None of the deliveries went correctly. The driver did not have the correct size gas hose for the dryer. Why don’t they carry more than one size on the truck? The delivery company is called «Delivery Pro.» A «pro» would have an assortment of essentials.
The mattress delivery was delayed. The frame so far has been delayed twice. (By now I suspect it won’t even be delivered on its newly re-​scheduled date.) I went «all in» with Sears for these items to start furnishing my new condo, but I made a mistake. In the current landscape I had many retail alternatives. I went with Sears out of a sense of nostalgia, and the Kenmore brand good service reviews. The other reason I went with Sears was to save time with a «one stop shop.» We see how that worked out. But the supply, distribution & delivery logistics killed the experience for me. I am sorry for the poor review, but I can’t love what I can’t get as promised. The bright spot in my Sears transactions was the appliance sales person.

I think you just have to get lucky to have a good customer service experience here. If you know what you’re looking for it’s a great place with a good selection. If you need answers to questions regarding something you can get frustrated finding someone who is willing to give you a hand. Then again, sometimes you will get someone great to help you out.

Sears has been struggling financially for years. I just tried to help Sears out and order a $ 2,100 refrigerator only to learn that the soonest that Sears could deliver the item (which is in stock) is 27 days. How does Sears expect to stay in business if it can’t deliver an appliance to consumers for a month after collecting payment?
As a follow up, the frig arrived but it was damaged. The delivery crew stated that they were going to put it in the garage until they could contact their manager. I refused delivery and asked that it be taken away. The driver rudely said, sorry that’s not how it’s going to go down. Well, I closed the garage with the clicker and locked the door to the house. They drove off and left the frig on my doorstep. Really. I called customer service to report the incident. Low and behold the drivers came back and took the frig. But not the styrofoam they littered all over the place. Nice. Never ordering another good from Sears. Never. Over 60 years, my family has ordered from this store. They have contracted out everything and have lost complete control of the customer experience.

Just trying to speak to a rep in plain and simple language when setting up an appliance repair appointment is excruciating. But, you persist and finally get that appointment, along with a debilitating headache. You’re given a 4-​hour window a couple of days in the future, which means you will turn that day upside down to be at home. Okay, but at least this problem will be fixed, so it’ll be worth it. Right?
On the phone, you outline pretty clearly what the problem is, in this case an ice maker failing to make ice in a GE fridge purchased from Sears. My guess? It’s a faulty water valve. You also state that you have a 20% coupon off of Sears Home Service. First rule of comedy: don’t give away the punchline. So, at no point does anyone make it clear that if the technician does not have the resources to complete the repair, you don’t get the discount.
On the appointed day, you greet the technician who cannot find the water shut-​off valve behind the fridge and is ready to pack up and leave inside of 10 minutes, without trying anything else whatsoever. You insist that said technician try at least some minimal problem-​solving with the ice maker (yes, water is running, but the Iceman does not cometh), You are asked to go find rags, buckets, whatever, because I guess they don’t carry these basic things on their trucks. After about 25 minutes, you’re told there’s nothing to be done. Really? Really.
If that’s not enough fun for you, it’s time for the punchline: You owe the entire $ 95 for the service call. Why? Because the surrogate Sears technician couldn’t solve the problem with the equipment he had on the truck. Zoh! This does not qualify as a «completed» repair… so no discount. You’ve now lost half a day of your life, paid just shy of a hundred bucks, and still have the same problem you started with. Quite the knee-​slapper. Right?

Terrible customer service in the tool department. I was told to go online with my defective tool issue. The online page directed me to call the store. The store again said they couldn’t help. I will never again buy anything from Sears, and that includes everything from other departments as well. Stores that treat customers like they treated me don’t deserve to stay in business. No wonder people do so much online shopping.

Horrible service! I phoned in regards to broiler flames coming out of oven, I spent over 20 min on phone with the agent asking the same questions the 1^st agent asked! During the interrogation, I was able to hear the other agents in background tLking about a sleepover the night before! Very disruptive and unprofessional. I was then put thru to someone else to only be disconnected. Then tried online chat to schedule. Was told to just shut oven door when broiling to prevent flames coming out. I’ve cooked for 45+ years! I know what’s incorrect. I demanded a service rep and was scheduled service. This process took over 25 min! Do NoT buy extended service… it’s cheaper just to call your own repAirman!

Went this morning to buy a screw driver and omg they really need more helpful associates. Wanted to pay but There was no one in the hardware register so I went to the jewelry and the lady didn’t want to check me out said to go to the women’s department where 10 costumers were waiting to pay. Walked around the store for 15 minutes waiting for the hardware associate to show up and nothing. Thankfully after 30 mins there she was!
Sears has a ghost like feel…

Stopped in here on the way back from pigging out all afternoon on Turkey (with my own Cranberry Jalapeño Sauce), stuffing, green beans and pie — amongst a few other things.
The line prior to the 8:00 pm opening surprised me — this was Sears, not Best Buy. The crowd was pretty big and mostly orderly, though there were the occasional a-​holes that thought they were more important than others. I particularly linked the Hispanic couple with the stroller that simple walked to near the front of the line as I was about 20 feet from the front door. They sort of merged into the line right behind me, and when I mentioned the back of the line was over there there they suddenly didn’t speak English. And then as we got close to the door she started slowly pushing the stroller around me and started to cut me off. I figured what the hell. we missed the best deals anyway. But when we got to the door I made sure the guy (husband, brother, baby daddy, whatever) couldn’t get past me and I let the group of people off to my left go in front of me. And in the only mild act of aggression that evening, when he tried to work his way around my left he suddenly found my elbow planted firmly into his chest. 10 people later I finally went through the door.
Anyway, back to Sears itself. I thought that for the large crowds they handled things quite well. they had specific areas roped off for lines for the elcetronics, another line for appliences, etc. The people working there, and most of the customers, were frienly and cordial. Even with all the crowds, someone came up to me in the applience section and askind if I needed help. There were employees picking up the messes that the customers were leaving behind, putting misplaced stock back in the right location, and keeping general order.
There was one problem where the specials didn’t download into the computer systems and that made the whole checkout process (and thus the lines) really slow. But that (as I found out later) was a a corporate or West Coast issue and not because of this particular store.
I’m just not so sure abut what we have done here in America. Why are we so crazed to shop. As far as I know, this whole Black Friday thing is just in the U.S.

Sears gets four stars, Aaron V. the Sales Associate gets the full five.
This gentleman knows the product that he sells and is a font of information! I went to Sears considering a mattress purchase, I had found one that I wanted to look at on line.
Aaron spent quite a bit of time with me at the store on their website trying to locate the same one. Once we located it Aaron suggested a similar mattress that they had in stock. His choice turned out to be even better than the one I was looking at and in the same price range. Additionally he even took it a step further to find out exactly what the composition was of the mattress I was looking for.
Aaron’s expertise helped me make an informed decision and his professionalism made him a pleasure to do business with.